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American Public Transportation Association

 Assistant Vice President - Member Services

BASIC FUNCTION:

Under the supervision of the Vice President – Member Services, the individual provides leadership, relationship management and staff advisor support across the association and industry.  The position manages a team of individuals (APTA’s Membership Group and the Conferences and Meetings Group) who are responsible for delivering excellent, quality customer service to our membership. 

DUTIES AND RESPONSIBILITIES:          

Specific duties and responsibilities include, but are not limit­ed to the following:

  • Responsible for the oversight of APTA’s Membership Group, including oversight of APTA’s effort to recruit and retain members;
    • Oversee the Membership staff to ensure member satisfaction, membership benefit communications and serve as the main touch point on all membership related topics.
    • Additionally, Member Services ensures that all member data sources are tracked for database integrity and report generation.
    • Serve as the lead to implement data management system change processes to further use and consistency by staff and analysis for member engagement and satisfaction. 
  • Responsible for the oversight of the planning, management and implementation functions of APTA meetings, conferences, and workshops including: site selection, logistics, registration, budgeting, program development and delivery, on site execution and evaluation;
    • Oversee site selection and negotiating of venue contracts, project plans, and event experience and is responsible for the on-site execution of all APTA conferences, trade shows, workshops and retreats. 
    • ​Development and production of high quality educational content for APTA’s major conferences, workshops and annual retreat meetings; conference content, manages the credentialing process, and delivers final program content.
  • Supervision of staff advisors to Transit Board Members Committee and conference program planning committees;
  • Develops and manages the work plans and budgets for committees of responsibility, and oversees the same for those under the responsibility of direct reports;
  • Promotes committees of responsibility and advances their programmatic interests inside and outside of APTA; and keeps members informed on issues of concern;
  • Develops staff positions on issues relating to committees and programs of responsibility: develops business plan items, briefs leadership, advances new programs and projects;
  • Supports other functions and activities of the Member Services Department, and with APTA overall as identified and assigned, apprises the Vice President on major issues, recommends reports/actions for consideration of the APTA Leadership, and handles high priority and special assignments. 

MEASURES OF ACCOUNTABILITY:       

  • Effectiveness of management of committees and programs of responsibility;
  • Demonstration of initiative and creativity in the development and implementation of programs and projects; specifically related to change management;
  • Extent to which projects and programs undertaken attain their stated objectives in a timely and cost-effective manner;
  • The degree to which other Member Services Department projects and duties are recommended, planned and implemented;
  • Ability to represent the Association in a positive manner;
  • The degree to which a high level of cooperation and communication is achieved and maintained with staff in being responsive to the association membership and other organizations to achieve stated goals and objectives.

QUALIFICATIONS:

Requirements include a Bachelor’s degree in a related field and/or a minimum of eight years of related association management experience; specifically, with experience leading a membership based organization. Preference includes a Master’s degree and/or 10+ years of direct management experience in the association industry or transit industry in the development and oversight of similar programs. Other requirements are direct knowledge of and job related experience in a member based organization, strong project management (handling multiple, ongoing projects), willingness to take initiative, strong organizational skills, superior time management/prioritization skills, committee management/engagement experience, exceptional customer service skills and attention to detail.  Must have strong knowledge and background in financial management of conferences, trade shows which includes budgeting, forecasting, and tracking of trends.  Computer skills include the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with NetForum (or ability to learn within three months).  Must be able to travel to assigned conferences and meetings.

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Suite 1200 East
Washington, DC 20005
Telephone (202) 496-4800 | Fax (202) 496-4324
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