Thank You for Attending
We look forward to seeing you in 2027
The APTA Marketing, Communications & Customer Experience (MCX) Workshop is the premier gathering for public transportation professionals dedicated to the art and science of the rider experience. This dynamic event blends high-level strategy with technical innovation, offering a mix of hands-on sessions, real-world case studies, and invaluable networking opportunities.
The workshop is designed to provide attendees with actionable tools to enhance connectivity by better engaging with riders and community stakeholders while delivering excellence through seamless, exceptional customer journeys. Participants will learn to build and strengthen their agency’s brand identity and public perception, ultimately leveraging data-driven insights and marketing tactics to increase ridership and get more people on board.
Who Should Attend? This event is a must-attend for transit personnel across several key functions, including marketing, communications, customer experience, media relations, advertising, social media, planning, research, service development, and customer service.
Whether you are looking for inspiration to kickstart a new campaign or seeking practical solutions to complex transit challenges, the MCX Workshop provides the collaborative environment needed to drive results for your organization.
Save the Date!
February 21-24, 2027 | Houston, TX
