Skip Ribbon Commands
Skip to main content
American Public Transportation Association

 Session Descriptions

Bus & Paratransit Conference Preliminary Program Schedule - Last updated May 17, 2011

Please note that APTA reserves the exclusive right to make program changes at any time.

Admission to all scheduled activities requires a name badge. Please register and pick up your badge upon arrival. The registration desk, located in the Convention Center, will be open Saturday through Wednesday at the times listed in the schedule below.

Saturday, May 21
9 a.m. - 5 p.m.

APTA Bus System Safety Seminar

If you have responsibilities for operations safety or safety management, then you will want to attend the annual System Safety Seminar. The interactive seminar will focus on the latest issues and resources impacting safety and emergency preparedness in transit operations and will provide an opportunity to share and learn about effective practices being developed and applied in our industry. The seminar is sponsored by APTA’s Bus Safety Management Program for the benefit of all management personnel.

There is no separate registration fee required. Space is limited, so make your reservations early by contacting APTA’s Bill Grizard at (202) 496-4878 or bgrizard@apta.com.

9 - 10:30 a.m.

Diversity Council

  • Chair Gary C. Thomas

1 - 5 p.m.

Conference Registration Desk
Host Information Desk

2 - 3:30 p.m.

Business Member Liaison & Outreach Committee

  • Chair David W. Mikoryak

3:30 - 5 p.m.

Business Member Small Business Committee

  • Chair Huelon A. Harrison

Higher Education Subcommittee

  • Chair, Dr. Jill Hough

4:30 - 6 p.m.

Intergovernmental Issues Subcommittee

    • Chair Marlene B. Connor

6 p.m.

Human Resources Committee Dinner

  • Chair Mary Ann Collier

(Dutch-treat dinner; meet in the Marriott lobby at 5:45 p.m.)

Sunday, May 22

7 a.m.

INTERNATIONAL BUS ROADEO COMPETITION

General Information

Bus operators and mechanics from transit systems across North America participate in separate competitions, which showcase their skills in safe driving and vehicle maintenance. The Operator Competition includes events such as judgment stops, turning, and clearing obstacles. The Mechanic Competition requires skills in the identification of defects in engine, transmission, brake, and HVAC modules. The pre-trip inspection for operators and multiplex troubleshooting for mechanics are incorporated as scored events.

Competition Date, Times, Location & Travel Information

The roadeo takes place on Sunday, May 22, from 7 a.m. to 5 p.m. at 6075 Winchester Road, Memphis, TN 38115.

Total travel time from the Peabody Hotel to the roadeo site is 35 minutes. MATA is providing round-trip express service daily between the Peabody and the roadeo site on Saturday and from the Peabody AND Marriott on Sunday. On Saturday, the service begins at 7 a.m. for competitors. On Sunday, the service begins at 6 a.m. for competitors and 6:30 a.m. for spectators. Maps and directions will be available at the roadeo and conference registration desks.

Customer Service Challenge

For the sixth year, the Customer Service Challenge joins the Roadeo Competitions. The event, scheduled on Monday, May 23, from 2:15 to 3:45 p.m., allows bus operators to test their customer service skills in some distinctive customer interface scenarios.

QUESTIONS? Visit the International Bus Roadeo section on APTA's Web site.

Roadeo Registration: Contact APTA’s Anitha Atkins at (202) 496-4839 or aatkins@apta.com.

Roadeo Competition/Events: Contact APTA’s Saahir Brewington at (202) 496-4834 or sbrewington@apta.com.

Thanks to Our Roadeo Sponsors

  • Allison Transmission
  • Bendix Commercial Vehicle Systems
  • Cummins Inc
  • Fraser Gauge
  • Motor Coach Industries, Inc.
  • New Flyer
  • Thermo King Corporation
  • Truck Trailer Transit
  • Vapor Bus International
  • Vigil Solutions
  • Voith Turbo Inc.

7:30 a.m. - 6 p.m.

Conference Registration Desk
Host Information Desk

7 - 9:30 a.m.

Mid-Size Operations Committee

  • Chair Jeff Hamm

8 a.m. - 5 p.m.

Moderators/Speakers
A/V Preview Room

8 - 11 a.m.

Bus Safety Committee

  • Vice Chair Sue A. Sewart

8:30 - 9:30 a.m.

Regulatory Activities Subcommittee

  • Chair Patrisha Piras

8:30 - 10 a.m.

Workforce Development Subcommittee

  • Chair Lydia C. Grose

9 - 10:30 a.m.

Business Member Programs Committee

  • Co-Chairs John P. Bartosiewicz & Jerome C. Premo

10 - 11:30 a.m.

Accessible Transit & Paratransit Operations Subcommittee

  • Chair Ron L. Brooks

10 a.m. - 12 p.m.

Bus & Paratransit CEOs Subcommittee

  • Chair Donna DeMartino

ITS Public Transit Forum

  • Chair Greg Cook

10:30 a.m. - 12 p.m.

Business Member Business Development Committee

  • Chair Jeffrey Wharton

Labor Relations Subcommittee

  • Chair Patrick Gough

12 - 2 p.m.

Research & Technology Committee

  • Chair Jonathan H. McDonald

12:30 - 2 p.m.

Business Member Procurement Committee

  • Chair Robert I. Brownstein

International Public Transportation Expo Advisory Committee

  • Chair Michael P. Melaniphy

Older Adult Transportation Subcommittee

  • Chair Rosemary B. Gerty

1 - 2:30 p.m.

Mobility Management Committee

  • Chair Ronald L. Barnes

1 - 3 p.m.

Marketing & Communications Committee

  • Chair Bonnie L. Arnold

2 - 4 p.m.

Human Resources Committee

  • Chair Mary Ann Collier

Transit Wireless Communications Joint Council

  • Chair Barry C. Einsig

2:15 - 4:15 p.m.

Business Member Board of Governors

  • Chair Charles R. Wochele

2:30 - 4 p.m.

Access Committee

  • Chair Rick Ramacier

3 - 4:30 p.m.

Systems Management & Operations Planning Subcommittee

  • Chair Ronald J. Kilcoyne

3 - 4 p.m.

This is APTA -- Realizing the Full Potential of Membership

This session will cover everything you want to know about getting involved in your association. The American Public Transportation Association is widely recognized as the voice of the transit industry. This session will focus on the many resources available to you as a member. In addition, you will find out how APTA works and is governed. How can you realize the full potential of your membership? We’ll answer your questions on where to start as a new or long-standing member in getting to know about, and becoming involved in, your association. APTA’s success depends on participation and input from all its members.

Presenter:

  • William Millar
    president, APTA

4:30 - 6 p.m.

OPENING GENERAL SESSION

Join us for our conference kick off opening session as we review our industry's priorities; receive a hearty welcome from our host, Memphis Area Transit Authority, hear from the FTA Deputy Administrator, and applaud the winners of the 2011 Bus Safety Awards. Whether it's creating jobs, helping America become energy independent, protecting the environment, or reducing stress and congestion, public transportation takes us there.

President's Welcome:

  • William Millar
    president, APTA

Presiding:

  • Michael Scanlon
    chair, APTA, and general manager/chief executive officer, San Mateo County Transit District and Caltrain (Peninsula Corridor Joint Powers Board), San Carlos, CA

Welcomes:

  • Mayor A C Wharton Jr.
    City of Memphis, Memphis, TN
  • Mattie P. "M.P." Carter
    immediate past chair, APTA, and commissioner, Memphis Area Transit Authority, Memphis, TN
  • William Hudson Jr.
    president-general manager, Memphis Area Transit Authority, Memphis, TN

Remarks:

  • Deputy Administrator Therese McMillian
    Federal Transit Administration, Washington, DC

Presentation of the 2011 Bus Safety Awards

6:30 - 7:30 p.m.

Welcome to Memphis Reception

All conference and bus roadeo registrants and guests are invited to mix and mingle at this lively welcoming reception on the roof of the Peabody Hotel that is sure to set the tone for a week of learning and networking.

Monday, May 23

7 a.m. - 5:30 p.m.

Conference Registration Desk
Host Information Desk

7:00 - 8:00 a.m.

Business Member Networking Breakfast

These days APTA’s business members are all looking for ways to strengthen their business relationships and find new business. The Monday morning business networking breakfast is a great way to do just that. At the breakfast BUS OEMs, sub-suppliers, contract operators and major A&E firms will be available to talk to other APTA business members about their companies and how to do business with them.

All APTA business members are invited to come to the breakfast and join in the business to business networking opportunity, and small businesses and DBE firms are particularly encouraged to take advantage of this opportunity. Transit agency procurement officials are also encouraged to come to the breakfast to promote their current procurement opportunities and their anticipated procurement requirements for the coming months. Last year’s networking breakfast specifically resulted in several new contracts so plan to join us this year to work on new business opportunities for your company!

There is no charge to participate in the breakfast. If you did not register in advance for the breakfast but want to attend, please notify Fran Hooper at fhooper@apta.com by May 18, 2011.

So that you can plan who you want to talk to at the breakfast, we have provided information about the APTA members who registered for the breakfast before May 11, 2011.

7:30 - 8:30 a.m.

Coffee Service

8 a.m. - 5 p.m.

Moderators/Speakers & A/V Preview Room
Business Member Resource Room
TCRP Information Center

8 - 9:30 a.m.

Alternative Fuel Technology

Alternative fuels…what's the what?

Alternative fuels and advanced transportation technologies have made significant inroads in public transit operations. With the numerous alternative fuel technologies on the market such as clean diesel buses, compressed natural gas (CNG) buses, hythane buses, hybrid buses, and fuel cell buses, this session focuses on comparisons and contrasts in these technologies.

Moderator:

  • David J. Klinikowski
    director, bus research and testing program, Pennsylvania Transportation Institute, Pennsylvania State University, University Park, PA

Panelists:

  • Leslie Eudy
    senior project leader, National Renewable Energy Laboratory, Golden, CO
  • Mark V. Brager, P.E.
    director, North American sales, New Flyer, Winnepeg, NB
  • Walter Kulyk
    director, Office of Mobility Innovation, Federal Transit Administration, Washington, DC
  • George Kalet
    manager, technical services and development, Natural Gas Vehicle Institute, Las Vegas, NV
  • Ron Anderson
    director of maintenance, Fort Worth Transportation Authority, Fort Worth, TX

8 - 9:30 a.m.

Fire Safety Standards

How are leading transit agencies utilizing technology and proper maintenance to manage and prevent bus fires?

This session will focus on the improvements of recent technology and the critical necessity of proper maintenance. It will further review the Fire Safety Recommended Practices being reviewed this year. Participants will be given the opportunity to further question the panel and discuss a “thermal incident” survey.

Moderator:

  • Jeff Krueger
    director of engineering & quality, USSC Group, Global Seating Systems LLC, Fogmaker North America LLC 

Panelists:

  • George Karbowski
    chair, APTA Clean Propulsion & Support Technology Committee, and director, operations and maintenance, Foothill Transit West Covina, CA
  • Halsey King
    transportation consultant, Carlsbad, CA
  • Joseph Peoples
    product line manager, Ground Vehicle Bus Division, Kidde Technologies, Wilson, NC

8 - 9:30 a.m.

New System Start Ups and Governance Models

Public transportation in transition

In many areas of the country, population growth has created new demand for public transportation services that cut across county or city jurisdictional boundaries. How do these transit operators transform into new regional authorities? What are some of the governance strategies that help make this happen in order to effectively serve new customers in the region? The session will focus on regional organizational approaches for transit operations and address the challenges and the opportunities for change. In addition, the session will focus on several new system starts ups and how they are working to meet the needs of their customers.

Moderator:

  • Diana C. Mendes, AICP
    chair, APTA Policy and Planning Steering Committee, and senior vice president, director of strategic investments transportation, AECOM Arlington, VA

Panelists:

  • Yonel Grant
    senior associate, Booz Allen Hamilton, San Francisco, CA
  • Stuart M. Sandidge
    assistant transportation researcher, Texas Transportation Institute, Houston, TX
  • Whitney Shephard
    planner, Reynolds, Smith and Hills, Inc., Atlanta, GA
  • Ted J. Rieck, AICP
    senior transit planner, HDR Engineering, Inc., Kansas City, MO

8 - 9:30 a.m.

USDOT’s DBE RULE: Opportunities and Challenges

Understanding the final rule

USDOT’s recent release of its final rule on new DBE program requirements means changes for transit agencies, DBEs and prime contractors. This session will feature speakers who will explain the new requirements and the additional changes that they will be considering in the future.

Moderator:

  • Karen King
    chief executive officer, Golden Empire Transit District Bakersfield, CA

Panelists:

  • Linda Ford
    acting director, Office of Civil Rights, Federal Transit Administration, Washington, DC
  • Evalynn Williams
    president, Dikita Engineering, Dallas, TX
  • Raymond Christy
    disadvantaged business enterprise liaison officer, Utah Transit Authority, Salt Lake City, UT

8 - 9:30 a.m.

Wheelchair Access on Transit and Paratransit Vehicles

Evolving research and best practices

Research and analysis is ramping up on accessibility for wheelchairs and scooters. The Transit Cooperative Research Program announced an "Analysis of Wheelchair and Scooter Issues" among its FY12 2011 projects. This study will build on Easter Seals Project ACTION's 2008 Status Report on the Use of Wheelchairs and Other Mobility Devices. Mobility device accommodation and safety on transit is being studied by two Rehabilitation Engineering Research Centers (RERCs) funded by the U.S. Department of Education's National Institute on Disability & Rehabilitation Research (NIDRR). Elsewhere, studies were undertaken on transit agency customer policies & information on mobility devices, and on rear-facing, passive containment approach to securement on large buses. Rear-facing design issues are being considered by the U.S. Access Board in its proposed revisions to the ADA Accessibility Guidelines for buses and vans, and in a draft international standard by the International Organization for Standardization(ISO).

Moderator:

  • Rick Ramacier
    chair, APTA Access Committee, and general manager, Central Contra Costa Transit Authority Concord, CA

Wheelchair Accommodation: An In-depth Study of Bus Accessibility, Equipment, and Operator Challenges

  • J. Barry Barker
    executive committee member, APTA, and executive director, Transit Authority of River City, Louisville, KY
  • Karen Frost Ph.D., MBA
    assistant professor, mechanical engineering, University of Louisville, Louisville, KY

Transit System Policies and Customer Information: Emerging Trends and Technology

  • Doug Cross
    principal , Douglas J. Cross Transportation Consulting, Oakland, CA

Emerging Research in Accessible Public Transportation

  • Victor Paquet
    associate professor, Department of Industrial and System Engineering, University of Buffalo, SUNY, Buffalo, NY
  • James A. Lenker
    assistant professor, rehabilitation science and assistive technology, Department of Rehabilitation Science, University of Buffalo SUNY, Buffalo, NY

8 - 10 a.m.

ROADEO OPERATORS TRAINING
Customer Service/Stress Management

Customer expectations and reducing operator stress – striking a balance

This session presents tools that bus operators can use to identify how unmet customer relations can lead to stress for both riders and bus operators. By recognizing and understanding conflicting expectations that bus operators often find themselves, this session aims to provide practical tools that result in more customer satisfaction and less stress for the bus operator.

The audience will leave this session with a comprehensive philosophy of customer service that they can apply to daily operations and an integrated set of tools to reduce job related stress related to interactions with customers.

CERTIFICATE OF ATTENDANCE awarded upon completion of the course.

Trainer:

  • Peter Schauer
    principal, Peter Schauer Associates, Boonville, MO

8 -10 a.m.

ROADEO MECHANICS TRAINING
Transmissions

Okay, I have a lab report -- now what do I do?

This session will focus on reading and understanding lab reports on automatic transmission fluid. We will look at what test values should be for the tests that are performed, the different tests that are used in analyzing automatic transmission fluid, and how best to take samples on a bus transmission.

CERTIFICATE OF ATTENDANCE awarded upon completion of the course.

Trainer:

  • Mark Alan Bair
    OMA-1 member, Society of Tribologists and Lubrication Engineers, and senior warranty administrator and lubrication specialist, Voith Turbo Inc., York, PA

Training sponsored by Voith Turbo Inc.

8 a.m. - 5:30 p.m.

NTI TRAINING
Narrowbanding: Are You Prepared?

(40 person limit)

Two-way radio systems in the VHF and UHF bands are required by the Federal Communications Commission (FCC) to narrow their transmissions by 2013. This will require many transit agencies to replace their entire radio infrastructure and subscriber units. Agencies failing to make the transition face license revocation and possible fines. Yet, there is a tremendous amount of misinformation about what must be replaced to meet the new requirements. With only two budget cycles left, are you prepared? Hear from one of the land mobile industry’s leading lawyers on the real rules and clear up the misconceptions on narrowbanding.

CEUs 0.6 AND CERTIFICATE OF COMPLETION awarded upon completion of the course.

All Bus & Paratransit Conference registrants are invited to attend the training session at no additional charge. Lunch is on your own. The course can accommodate 40 persons; and reservations are on a first-come, first-served basis. Pre-registration for the session is not necessary; please sign up on site at the APTA registration desk in the Convention Center.

For more information on the training session, visit NTI's Web site.

QUESTIONS? Contact APTA's Starleetah Gaddis at (202) 496-4338 or sgaddis@apta.com.

Presenter:

  • Alan S. Tilles
    attorney and chairman, Telecommunications Department, Shulman, Rogers, Gandal, Pordy & Ecker, P.A., Potomac, MD

9:45 - 11:15 a.m.

GENERAL SESSION
The Pursuit of Organizational Excellence

Changing your organization's culture

Organizational culture is the roadmap to an organization's strengths and weaknesses. Culture can provide either a great foundation for creativity, innovation, and growth or create significant roadblocks to action and success in this time of economic recovery, the need for progressive ideas that capture attention and utilize every opportunity to rapidly move business forward are more urgent than ever.

Matthew May, an internationally recognized expert on change, innovation, and design strategy, is on a quest to help organizations pursue effective solutions and strategies to be competitive in today's global market. May is a senior lecturer at Pepperdine University's Graduate School of Business, a columnist for the "American Express Small Business OPEN Forum Idea Hub," and the author of three award winning books: "The Shibumi Strategy: A Powerful Way to Create Meaningful Change", "In Pursuit of Elegance: Why the Best Ideas Have Something Missing", and the Shingo Research Prize winning "The Elegant Solution: Toyota's Formula for Mastering Innovation".

May spent nearly a decade as a strategic adviser to Toyota, helping drive widespread innovation.

Currently, Toyota now implements over 1 million ideas each year. He is a contributor to the Financial Times Handbook of Management and his articles have appeared in USA TODAY, strategy + business, The American, Wharton Leadership Digest, and Quality Progress. May has also been featured in The Wall Street Journal, CNN and National Public Radio.

May's message offers insightful and practical approaches to improving an organization's productivity, customer service, and profitability.

Presiding:

  • Charles Wochele
    vice chair, APTA Business Members Board of Governors, and vice president, industry & government relations, ALSTOM Transportation Inc., West Henrietta, NY

Keynote:

  • Matthew May

11 a.m. - 4 p.m.

BUS DISPLAY

(includes lunch)

Buses will be on display for your inspection Monday afternoon. Manufacturers’ representatives will be on hand to discuss their products and answer your questions. To highlight this event, a complimentary lunch for all conference and roadeo registrants will be provided during the display from 12 to 2 p.m.

For more information on reserving space in the Bus Display or registering as an exhibitor, see the Exhibitor Information page.

QUESTIONS? Contact APTA’s Heather Rachels at (202) 496-4838 or hrachels@apta.com; or Adam Martin at (202) 496-4845 or amartin@apta.com.

2:15 - 3:45 p.m.

WEBCAST SESSION
State of Good Repair

Strategies for achieving a state of good repair

Managing your assets can be tough. With weighing options to spend dollars now or later, gain the skills needed to extend the life of your assets and save money. Presenters will focus on how to make the decision between expansion and maintenance.

Register now to participate in this webcast session. The member fee is $195 per connection; the non-member fee is $295 per connection. Please note that the fee is per connection, not per person (which means a number of staff members can assemble in an office or conference room and participate).

Moderator:

  • Donald J. Leidy
    managing principal, Maintenance Design Group, LLC Denver, CO

Panelists:

  • Daniel D. Morrill
    president, Midwest Bus Corporation, Owosso, MI
  • Mark A. Ellis
    senior project manager, Maintenance Design Group, LLC, Houston, TX
  • Geoffrey Hobin
    special projects manager, Transit Authority of River City, Louisville, KY
  • Henrika Buchanan-Smith
    associate administrator for program management, Federal Transit Administration, Washington, DC

2:15 - 3:45 p.m.

Customer Service Challenge

Join us as the industry's very best operators face-off in an contest to test their customer service skills at this exciting and entertaining event. Come one, come all to see who walks away with the title of transit's "top ambassador!"

Host:

  • Thoma J. Costello
    assistant managing director, Champaign-Urbana Mass Transit District, Urbana, IL
2:15 - 3:45 p.m.

Workplace Behavior and Rule Compliance

Encouraging rule compliance - making safety a reality.

Even with compliance measures and safety systems in place, many organizations still see their safety performance fall short of their objectives. In these cases, the missing piece is frequently human behavior. From both a behavioral science and transit industry perspective, this session will look at the role of human behavior in rule compliance and safety; how behaviors are created, sustained or discouraged by organizational systems; why leaders need to understand how their own actions shape employee behavior; and the implications for achieving continuous improvement in safety performance. Also, panelist will discuss how agencies can create a workplace that complements, rather than works against, regulatory requirements.

Moderator:

  • Robert H. Torres
    corporate safety manager, Los Angeles County Metropolitan Transportation Authority, Los Angeles, CA

Panelist:

  • Larry Russll
    principal consultant, Behavioral Science Technology, Inc. Ojai, CA
  • Levern McElveen
    senior safety and security specialist, Federal Transit Administration, U.S. Department of Transportation, Washington, DC
  • Raymond Lopez
    Manager of Safety, VIA Metropolitan Transit, San Antonio, TX
  • Mark Anderson
    president, Vifil Solutions, La Mesa, CA

2:15 - 3:45 p.m.

Fare Media for People with Disabilities and Older Adults

Helping riders with different abilities

How are agencies helping riders with different abilities and limitations to use their fare media? How are agencies tracking and crediting paratransit trips taken as part of multiple programs? Come hear from agencies that are offering new ideas, technologies, and methods for riders.

Moderator:

  • Kevin M. Fehn
    chair, APTA Fare Systems and Programs Committee, and director - special safety projects, Fare Logistics, Victoria, BC

No Need for Cash, Tokens, Vouchers, or Tickets

  • Dominique "Dom" Bonhomme
    business development manager, MJM Innovations, Baltimore, MD

Lessons Learned: Business Rules, Considerations Prior to Implementing Electronic Fare Media

  • Jeffrey Nazareno
    senior associate, Acumen Transit, Oakland, CA

One Card for Everything

  • F Scott Jewell
    deputy executive director, administration, Access Services, El Monte, CA

2:15 - 3:45 p.m.

Labor Management Partnerships -- The Only Road to Success

A round-table dialogue with executive agency and labor union leadership

Transit agencies and labor unions play key partnership roles as our industry looks ahead to develop current and new workers, help provide for employees futures, and provide quality service for customers. We share common goals and we recognize our different perspectives and approaches. How do we identify and reach our common goals respective of our differences? This executive session brings together top leaders from transit agencies, a service provider, and transit labor unions for a candid dialogue on how successful partnerships and differences provide the bridge to successful partnerships.

Moderator:

  • Patrick Gough
    chair, APTA Labor Relations Subcommittee, and executive director of human resources & organizational development, Orange County Transportation Authority Orange, CA

Panelists:

  • Ben Gomez
    executive vice president, administration, Dallas Area Rapid Transit, Dallas, TX
  • Mary Ann Jackson
    assistant general manager, bus operations, Metropolitan Atlanta Rapid Transit Authority, Atlanta, GA
  • Thomas P. Hock, Esq.
    chief executive officer, Professional Transit Management Ltd., Loveland, OH
  • Roger E. Toussaint
    international vice president and director, strategic planning, Transport Workers Union of America, Washington, DC
  • Javier Perez Jr.
    international vice president, Amalgamated Transit Union, Kansas City, MO

2:15 - 4:15 p.m.

ROADEO OPERATORS TRAINING
Distracted Driving

Lessons from the “Kingdom of the One-Eyed, One Eared Driver”

The highest degree of care means that bus drivers must do everything reasonable to operate their motor vehicles safely and must always prevent collisions, crashes, or incidents. Bus drivers must not only avoid crashes, but must prevent them. With the proliferation of small electronic devices and the known hazard of distracted driving, the need for attention focused driving is greater than ever. This session will provide ways to regain focus when distractions are presented and provide tips about organizing ones personal life so as to avoid use of cell phones while driving.

CERTIFICATE OF ATTENDANCE awarded upon completion of the course.

Trainer:

  • Peter Schauer
    principal, Peter Schauer Associates, Boonville, MO

2:15 - 4:15 p.m.

ROADEO MECHANICS TRAINING
Door Systems

Common bus door problems and how to correct them

This session will highlight several common door system problems, explain the causes, and provide the best approach to solving each one. Experts will demonstrate on operating equipment.

CERTIFICATE OF ATTENDANCE awarded upon completion of the course.

Trainer:

  • Raymond Cole
    sales/service representative, Vapor Bus International, Buffalo Grove, IL

Training sponsored by Vapor Bus International.

4 - 5:30 p.m.

WEBCAST SESSION
HOT Lanes, Express Bus Service, and Public-Private Partnerships

New bedfellows!

Many regions of North America have figured out successful ways to incorporate transit into toll-road projects. When done right, new transit facilities and services are part of corridor mobility strategies being financed in whole or in part though new toll roads. This session includes case study discussions of existing and planned new facilities and a discussion of policy trade-offs.

Register now to participate in this webcast session. The member fee is $195 per connection; the non-member fee is $295 per connection. Please note that the fee is per connection, not per person (which means a number of staff members can assemble in an office or conference room and participate).

Moderator:

  • Michael I. Schneider
    chair, APTA Public-Private Partnerships Committee, and managing partner, InfraConsult LLC Los Angeles, CA

Panelists:

    Express Bus Service in Los Angeles County

    • Stephanie Wiggins
      executive officer for ExpressLanes Demo Project, Los Angeles County Metropolitan Tranportation Authority, chief executive officer, Greater Bridgeport Authority, Bridgeport, CT

    Mileage-Based User Fees

    • Grace Crunin
      transportation consultant, Seattle, WA

    Understanding the Road Authority Perspective

    • Patrick Jones
      executive director and CEO, International Bridge, Tunnel and Turnpike Association, Washington, DC

    Financing Florida's Managed Toll Lan Facilities (95 Express and I-595)

    • Lowell Clary
      president, Clary Consulting, LLC, Tallahassee, FL

4 - 5:30 p.m.

Greening Up Your Garage

New bus garages that are greener

Agencies are joining the green movement by building new maintenance facilities with more sustainable characteristics. What are they doing and how are they doing it? Hear transit system representatives and designers talk about their experiences.

Moderator:

  • Claire Spielberg
    chief operating officer, transit services, San Diego MTS San Diego, CA

Panelists:

  • Aaron D. Kelly
    associate principal, RNL Design, Los Angeles, CA
  • Ronald J. Kilcoyne
    vice chair, APTA Small Operations Committee; chair, APTA Systems Management and Operations Planning Subcommittee; and chief executive officer, Greater Bridgeport Transit Authority, Bridgeport, CT
  • Sean Beachy
    project designer, Wendel Duchscherer Architects & Engineers PC, Amherst, NY
  • Brian King, P.E.
    industrial designer, Gannett Fleming, INC., Harrisburg, PA
  • Michael Hernandez
    assistant general manager/chief operating officer, Monterey Salinas Transit, Monterey, CA
  • Michael Stahly
    director of maintenance/procurement, South Bend Public Transportation Corporation, South Bend, IN

4 - 5:30 p.m.

Making the Business Case for Sustainability

Sustainability is more than the newest buzz word

Sustainability is something that can have a positive impact on the bottom-line for APTA business members. In this session business members can learn about APTA’s sustainability program, how to establish a sustainability program at their company, and how their company can benefit from a sustainability program. The session will include advice and lessons learned from business members who have already done it! The speakers will also look towards the future with a discussion on how sustainability programs may be incorporated in agency procurements in the future and the possibility for industry standards in this area.

Moderator:

  • Jeffrey Wharton
    chair, APTA Business Member Business Development Committee; chair, APTA Business Member International Business Development Subcommittee; and president, IMPulse NC LLC Mount Olive,

Panelists:

  • Daniel J. Gilfand
    program manager, GFI GENFARE, Elk Grove Village, IL
  • Donald J. Leidy
    managing principal, Maintenance Design Group, LLC, Denver, CO
  • Diana C. Mendes, AICP
    chair, APTA Policy and Planning Steering Committee, and senior vice president, director of strategic investments transportation, AECOM, Arlington, VA
  • William Correa, P.E.
    president and CEO, Paragon Project Resources, Inc., Irving, TX
  • Amy Miller
    director of marketing, New Flyer, Winnipeg, MB

4 - 5:30 p.m.

Standard Bus Procurement Guidelines

Buying a bus can be easier

The new Standard Bus Procurement Guidelines RFP is available for industry use. Do you know how to use the new guide? Presenters from agencies and National Transit Institute (NTI) will enlighten on how and why you should use the new guidelines.

Moderator:

  • James Harper Jr.
    director, Office of Acquisition Management & Procurement, Federal Transit Administration Washington, DC

Panelists:

  • Paul Larrousse
    chair, APTA Higher Education Subcommittee, and director, National Transit Institute, New Brunswick, NJ
  • Margaret E. Merhoff
    principal, Transportation Consulting Services, Upland, CA
  • Charles F. Kalb
    principal, PMM Transit Group, Redwood City, CA

4 - 5:30 p.m.

Transit at the Table

Getting and staying involved in regional decision making

Regional planning choices are being made every day. In order to effectively shape the future of public transportation, transit systems must be a part of the decision-making process to address the issues that affect communities and regions. How are transit systems seeking greater involvement in their metropolitan planning organizations (MPOs) and helping to prioritize transit needs to achieve regional benefits? This session addresses regional planning and issues, such as transportation and land use planning, economic development, environmental planning, and sustainability.

Moderator:

  • Jeanne Krieg
    chair, APTA Small Operations Committee, and chief executive officer, Eastern Contra Costa Transit Authority Antioch, CA

Panelists:

  • Jim McAteer, AICP
    director of planning, Nashville Metropolitan Transit Authority, Nashville, TN
  • Jarrod Clark
    director, special projects, Trapeze Group, Mississauga, ON
  • Greg Kausch
    transportation planner, Centre Area Transportation Authority, State College, PA

4 - 5:30 p.m.

Federal Motor Carrier Safety Administration (FMCSA) Listening Session

Would you like to know the extent of regulatory authority that the Federal Motor Carrier Safety Administration (FMCSA) has over your bus fleet and operations? Come to this session to hear about how the FMCSA interfaces with other branches of the U.S. Department of Transportation in enforcement of federal regulations in the public transit areas.

APTA and FMCSA are hosting a first peer-to-peer exchange to engage the bus transit community in dialog with our federal partners on impacts and concerns about subjects pertaining to the industry. This is an open door meeting to exchange ideas, points of view, and an opportunity to clarify relationships of the FMCSA regulations to bus transit vehicles and operations. This is your chance to gain firsthand knowledge about the FMCSA initiatives underway and to discuss impacts that new or existing rules are having on bus transit operations and safety.

Facilitator:

  • Administrator Anne S. Ferro
    Federal Motor Carrier Safety Administration, Washington, DC
  • Loretta Bitner
    Division Chief Commercial Passenger Safety Federal Motor Carrier Safety Administration, Washington, DC

5:45 - 7 p.m.

Sustainability Committee

  • Chair Kevin Desmond
Tuesday, May 24

7 - 8 a.m.

Coffee Service

7 - 8 a.m.

Bus Operations Committee

  • Chair Claire Spielberg

7 - 8 a.m.

Clean Propulsion Committee

  • Chair George Karbowski

7:30 a.m. - 5:30 p.m.

Conference Registration Desk
Host Information Desk

8 a.m. - 5 p.m.

Moderators/Speakers & A/V Preview Room
Business Member Resource Room
TCRP Information Center

8 - 9:30 a.m.

Communication & Narrowbanding

Understanding wireless communications

Wireless communications is the backbone of advancements in the deployment of advanced technologies in transit. The wireless industry has become quite contentious due to the growing competition for this finite resource. Some fundamental understanding of this field of technology is essential for transit managers at all levels. Come and listen to the professionals.

Moderator:

  • Jonathan H. McDonald, P.E.
    chair, APTA Research and Technology Committee, and Western Division, rail systems director, HNTB Corporation San Francisco, CA

Why RFID & RTLS Technologies in the Transit Industry? Their Use, Adoption, Implementation, Benefits & ROI

  • Harry Pappas
    sales director, transit, Ubisense, Greenwood Village, CO

Wireless IP Technologies -- Future of Wide Areas Networking

  • Bill McFarland
    director, technical services & business development, INIT Innovations in Transportation Inc., Chesapeake, VA

Transit Wireless Communications Joint Council -- The Voice of Public Transport in a Complex World

  • Barry C. Einsig
    chair, APTA Communications Subcommittee; chair, Transit Wireless Communications Joint Council; and market director, Harris Corporation, Washington, DC

8 - 9:30 a.m.

Complete Streets– From Policy to Implementation

Gimme shelter…and a sidewalk too!

Hear the fundamentals of complete streets -- the policies, implementation, and design. Learn how complete streets polices and their implementation consider moving people first, not just vehicles, and how such policies can promote safe walking, biking, and transit use. The resultant reduction in auto use can have a positive impact on a community’s carbon footprint.

Moderator:

  • Ronald J. Kilcoyne
    vice chair, APTA Small Operations Committee; chair, APTA Systems Management and Operations Planning Subcommittee; and chief executive officer, Greater Bridgeport Transit Authority, Bridgeport, CT

Panelists:

  • Marsha Kaiser
    vice president/managing principal, PB Placemaking - Parsons Brinckerhoff, Washington, DC
  • Jim McAteer, AICP
    director of planning, Nashville Metropolitan Transit Authority, Nashville, TN
  • Douglas B. Moore, AICP
    vice president of planning, Central Ohio Transit Authority, Columbus, OH
  • Kerstin Carr, Ph.D.
    manager, active transportation programs, Mid-Ohio Regional Planning Commission, Columbus, OH

8 - 9:30 a.m.

Social Media

Hear the latest on going mobile

It wasn't too long ago that the transit industry was wondering what social media was and what role it might play in an organization. Today, social media is a staple in the integrated marketing, communications, and outreach plans of many organizations within the industry. This session provides an update from an array of transit systems on the social media strategies they are utilizing to engage customers and stakeholders.

Moderator:

  • Leah Harnack
    chair, APTA Social Media Task Force, and editor, Mass Transit Magazine, Fort Arkinson, WI

Panelists:

  • Richard Maxwell
    vice chair, APTA Marketing & Communications Committee, and assistant vice president of marketing, Fort Worth Transit Authority, Fort Worth, TN
  • Thomas J. Costell
    assistant managing director, Champaign-Urbana Mass Transit District, Urbana, IL

8 - 9:30 a.m.

Non-Emergency Medical Transportation and Medicaid

Lessons learned and successful transit-NEMT partnerships

While substantial sums are spent each year on non-emergency Medicaid transportation (NEMT), the number of eligible riders enrolling in programs is expected to significantly expand. Transit systems are beginning to partner with NEMT/Medicaid transportation programs. Come hear trial-and-error experiences and learn more about programs that work well.

Moderator:

  • Marlene B. Connor
    chair, APTA Intergovernmental Issues Subcommittee; vice chair, APTA Systems Management and Operations Planning Subcommittee; and director of public transportation, Wendel Duchscherer Architects & Engineers, MA

Panelist:

  • Alaina Macia
    chief executive officer, Medical Transportation Management, Inc., St. Louis, MO
  • Steven Fittante
    director, Middlesex County Department of Transportation, New Brunswick, NJ
  • David L. White
    president, Coordinated Transportation Solutions, Inc., Ansonia, CT
  • Doug Birnie
    team leader, United We Ride, Federal Transit Administration, Washington, DC

8 - 9:30 a.m.

Small Systems -- Big Results

Fresh ideas to help run your systems more efficiently and creatively.

Like mid and large systems, small systems are confronted with new business problems and opportunities on a regular basis. Learn how your colleagues are succeeding and improving their systems. Learn best practices from small systems and gain the tools you need to reduce costs, avoid mistakes, and find new ideas, tactics, and strategies to implement at your organization.

Moderator:

    • Thomas N. Lucek, P.E.
      general manager, Greater Peoria Mass Transit District, Peoria, I

Panelists:

    • Jeff Nelson
      general manager, Rock Island County Metropolitan Mass Transit District (MetroLink) Moline, IL
    • Mike Gallant
      planning manager, Monterey Salinas Transit, Monterey, CA
    • Jill Veron
      director of planning, Chattanooga Area Regional Transportation Authority (CARTA), Chattanooga, TN

8 - 10 a.m.

ROADEO OPERATORS TRAINING
Security Cameras

A bus operator’s deliverance, an annoyance, or passing fad?

“When I do right no one remembers. When I do wrong, no one ever forgets.” Will cameras on buses add to this oft heard remark? Indeed, the actions of the bus operator will be documented more fully on any bus where a security camera exists. This session will provide an understanding of the function of cameras on buses and answer the questions -- What do they do? Why are they there? How do they help?

CERTIFICATE OF ATTENDANCE awarded upon completion of the course.

Trainer:

  • Peter Schauer
    principal, Peter Schauer Associates, Boonville, MO

8 - 10 a.m.

ROADEO MECHANICS TRAINING
Brakes

Everything you wanted to know and more about disc brakes

This training session involves educating attendees with the fit, form, and function of ArvinMeritor's EX225 disc brake. With the great modernization taking place in our industry, more and more manufacturers are moving to disc brakes as a standard. Segments will include: today's caliper technology, brake pad technology, adjustments, what to look for, and "why we do not cut rotors."

CERTIFICATE OF ATTENDANCE awarded upon completion of the course.

Trainers:

  • Representatives from Motor Coach Industries, Inc. and ArvinMeritor, Inc.

Training sponsored by Motor Coach Industries, Inc.

8 a.m. - 5:30 p.m.

NTI TRAINING
Characteristics and Planning of Bus Rapid Transit (BRT)

(40 person limit)

Concerns over urban mobility, limited public financial resources, and the costs of rail transit have prompted many transit agencies to re-examine existing technologies and to embrace creative ways of improving service quality in a cost-effective manner. This course provides an update on the FTA document “Characteristics of Bus Rapid Transit for Decision-Making” supplemented with case study analysis and hands-on practice in exploring bus rapid transit alternatives.

All Bus & Paratransit Conference registrants are invited to attend the training session at no additional charge. Lunch is on your own. The course can accommodate 40 persons; and reservations are on a first-come, first-served basis. Pre-registration for the session is not necessary; please sign up on site at the APTA registration desk in the Convention Center.

QUESTIONS? Contact APTA's Starleetah Gaddis at (202) 496-4338 or sgaddis@apta.com.

Instructors:

  • James Lightbody
    senior consultant, AECOM, San Jose, CA
  • Scott Rutherford
    professor, Department of Civil & Environmental Engineering, and adjunct professor of urban planning and design, University of Washington, Seattle, WA

Panelist:

  • Samuel L. Zimmerman
    urban transport advisor, The World Bank, Washington, DC
  • Graham N. Carey, P.E., AICP
    project director, AECOM, Markham, ON
  • Amy Miller
    director of marketing, New Flyer, Winnipeg, MB
  • James DeRosa
    real estate manager, Greater Cleveland Regional Transit Authority, Cleveland, OH

8:15 - 9:15 a.m.

Bus Technical Maintenance Committee

  • Chair Al Pierce

9:45 - 10:45 a.m.

HOST FORUM
Stories of Memphis – Past, Present, and Future

Civil rights and public transportation

On April 4, 1968, Martin Luther King spent an hour with two fellow preachers reminiscing in Room 306 of the Lorraine Motel. One of the men in the room, and the only one on the balcony with King, was the Rev. Samuel ”Billy” Kyles. Come and hear his eyewitness account of the last hour with King. Also meet Beverly Robertson, the Executive Director, of the National Civil Rights Museum in Memphis, and learn how the museum has documented civil rights and its impact on public transportation. Excerpts from the Oscar nominated documentary “The Witness: From the Balcony of Room 306” will offer an intimate portrait of Martin Luther King Jr. though the eyes of a witness to his assassination.

10:30 a.m. - 2 p.m.

BUS PRODUCTS & SERVICES SHOWCASE

(includes lunch)

Many business members’ bus products and services are showcased at the 2011 Bus Products & Services Showcase. Registrants can view the products and obtain information relating to the bus products and services on display. Expert personnel are on hand to answer your questions as you inspect what’s new and innovative in the world of bus equipment and services.

For more information on reserving a booth at the showcase or registering as an exhibitor, see the Exhibitor Information page.

QUESTIONS? Contact APTA’s Heather Rachels at (202) 496-4838 or hrachels@apta.com; or Adam Martin at (202) 496-4845 or amartin@apta.com.

THANKS TO OUR EARLY EXHIBITORS

  • BAE Systems
  • Chestnut Ridge Foam, Inc.
  • Digital Recorders/TwinVision
  • Ecolane USA, Inc.
  • FAAC Incorporated
  • Gannett Fleming, Inc.
  • GFI GENFARE
  • GIRO Inc.
  • Global Traffic Technologies
  • Hanover Displays Inc.
  • LIFT-U
  • METRO Magazine
  • Midwest Bus Corporation
  • MJM Innovations
  • New Flyer Parts
  • Nova Bus
  • Seon Design Inc.
  • Spheros North America, Inc.
  • Syncromatics Corporation
  • Vanner Inc.


Lunch sponsored by GFI GENFARE and APTA.

GFI Genfare: A SPX Division

2 – 5 p.m.

Technical Tours

MATA has arranged for the following two informative technical tours:

  • Intelligent Transportation Systems Program
  • Airways Transit Center

Please sign up for the tours at the host information desk in the APTA registration area in the Convention Center.

2:15 - 3:45 p.m.

Eco Driving

How operators can save agencies some money.

The effect of traffic conditions and driver characteristics can play a key role in vehicle efficiency. Presenters will discuss different technologies available to help monitor and improved driving behavior resulting in lower costs for agencies.

Moderator:

  • Lisa C. Darnall
    chief operating officer, LYNX - Central Florida Regional Transportation Authority, Orlando, FL

Panelist:

  • John Walsh
    chief research & strategy officer, Clever Devices Ltd., Plainview, NY

Going Green through New Technologies

  • Trevor Wilson
    product manager, Trapeze Group, Mississauga, ON

2:15 - 5:00 p.m.

Environmental Justice/Title VI Peer Exchange

A Transportation Planning Capacity Building Program Event

As highlighted in a the March 8, 2011 Dear Colleague letter, all FTA federal aid recipients are required to comply with Title VI of the Civil Rights Act of 1964 , which prohibits federally funded programs and services from discriminating on the basis of race, color or national origin. Compliance with Title VI is especially important when launching service or fare changes that may be necessitated by financial difficulties. Public transportation agencies are require dot conduct a service and fare equity analysis at the planning and programming stages to determine whether service and/or fare changes have a discriminatory impact. Join key Federal staff and peers to discuss best practices and methodologies in equity analysis of fare and service changes. In addition hear the differences between environmental justice analysis and Title VI and how they can complement each other.

Moderator:

  • James P. Burke
    chair, APTA Environmental Justice/Title VI Subcommittee, and chief, public transit division, City and County of Honolulu Department of Transportation Honolulu, HA
  • Patrisha Piras
    vice chair, APTA Environmental Justice/Title VI Subcommittee, and principal/director, Pat Piras Consulting, San Lorenzo, CA

Panelists:

  • Amber Ontiveros
    equal opportunity specialist, Office of Civil Rights, Federal Transit Administration, Washington, DC
  • Jason Podany
    transit/GIS planner, Metro Transit, Minneapolis, MN
  • Johnny Dunning
    APTA Labor Relations Subcommittee, and senior director, transit system planning, Metropolitan Atlanta Rapid Transit Authority, Atlanta, GA
  • Kristen Haldeman
    manager, access planning & policy analysis, Office of Long Range Planning, Washington Metropolitan Area Transit Authority, Washington, DC

2:15 - 3:45 p.m.

Recovering from Disasters -- What Should Be in Your Plans?

Best practices honed from lessons learned

In today’s world, disasters can mean anything from flood and fire from Mother Nature to financial failures and bridge collapse from manmade systems origin. From floods in the East to fire storms in the West, blackouts in the North and hurricanes in the South, there are plenty of lessons learned to go around. This session will highlight some unique experiences in the bus industry and how they were effectively dealt with, presented by those that were there at the time calling the shots.

Moderator:

  • Alvin Pearson
    assistant general manager of operations, Memphis Area Transit Authority Memphis, TN

The Cleveland Blackout of 2003

  • Joseph A. Calabrese
    chief executive officer, general manager/secretary-treasurer, Greater Cleveland Regional Transit Authority, Cleveland, OH

Floods in Nashville, May 2010

  • Robert Baulsir Jr.
    chief operating officer, Nashville Metropolitan Transit Authority, Nashville, TN

Preparing for Winter Weather in Chicago

  • John R. Plante Sr.
    chair, APTA Risk Management Committee, and senior manager, emergency preparedness, Chicago Transit Authority, Chicago, IL

All-Hazards Preparedness for Transit Agencies

  • Kevin Chandler
    program manager, Battelle, Columbus, OH

2:15 - 3:45 pm

USDOT's Connected Vehicle Program (formerly IntelliDrive)

The future is now!

Cars talking to cars, buses talking to stop lights, safety warnings delivered to drivers in real time, It’s coming! We need to get ready for advances in automated highway technology. Transit will be a component of this development if we work at it.

Moderator:

  • Yehuda Gross
    ITS program manager, ITS Joint Program Office, U.S. Department of Transportation Washington, DC

Mobile Communications for Transit

  • Barry C. Einsig
    chair, APTA Communications Subcommittee; chair, Transit Wireless Communications Joint Council; and market director, Harris Corporation, Washington, DC

IntelliDrive Transit Participation Strategies

  • Doug Jamison
    manager, strategic planning, LYNX - Central Florida Regional Transportation Authority, Orlando, FL

Priority IntelliDrive Applications for Bus and Paratransit

  • Steve Mortensen
    senior ITS engineer, ITS Team, Office of Research, Demonstration and Innovation, Federal Transit Administration, Washington, DC

Ongoing and Project Transit Activities in IntelliDrive

  • Yehuda Gross

2:15 - 3:45 p.m.

Who is Supervising Whom? Do We Have the Right Skills? An Industry Round Table

Enabling industry new supervisors for success

The transit workforce has spoken. Recent APTA survey results tell us that supervisory skills training at all levels are one of the industry’s hottest needs. Today’s new supervisors especially need state-of-the art skills to succeed, understand expectations, challenges, and demands. New supervisors need to be more informed to better understand employee needs and customer expectations. This highly engaging session opens with a short panel session that features existing agency and private sector supervisory programs followed by a series of concurrent round- table working groups that address a range of related supervisor training programs. The session looks candidly at critical supervisory skills needs, recommended solutions and best practices, resources, programs, and formulas for success.

Moderators:

  • Dr. Barbara K. Gannon
    vice chair, APTA Workforce Development Subcommittee, and executive vice president, Eno Transportation Foundation, Inc., Gloucester, MA

  • Paul J. Larrousse
    chair, APTA Higher Education Subcommittee, and director, National Transit Institute, New Brunswick, NJ

Panelists:

  • Ben Gomez
    executive vice president, administration, Dallas Area Rapid Transit, Dallas, TX
  • Patrick Gough
    chair, APTA Labor Relations Subcommittee, and executive director of human resources & organizational development, Orange County Transportation Authority, Orange, CA
  • Jeanne Krieg
    chair, APTA Small Operations Committee, and chief executive officer, Eastern Contra Costa Transit Authority, Antioch, CA
  • Xinge Wang
    director of research, Transportation Learning Center, Silver Spring, MD
  • Christopher A. Langmayer
    secretary, APTA Human Resources Committee, and area vice president, southeast, Veolia Transportation, Rowlett, TX

Round-Table Working Sessions & Facilitators

Mid & Large-Size Agency Supervisor Programs

  • Patrick Gough
  • Ben Gomez

Small Property Supervisory Needs, Programs & Challenges

  • Jeanne Krieg
    Alonda Massey
    interim general manager, Abilene Transit Management/CityLink, Abilene, TX

Labor & Management Industry Partnership Programs

  • Xinge Wang
    director of research, Transportation Learning Center, Silver Spring, MD
  • Jack Clark
    director for workforce development, Transportation Learning Center, Silver Spring, MD
  • Charles Harvey
    deputy chief executive officer, San Mateo County Transit District, San Carlos, CA
  • Roger Toussaint
    international vice president and director, strategic planning, Transport Workers Union of America, Washington, DC
  • Javier Perez
    international vice president, Amalgamated Transit Union, Kansas City, MO

Private Sector Provider Training Programs

  • Christopher A. Langmayer

Proven Track Record Supervisory Programs: Lessons Learned, Lessons to Share

  • Inez Colon, SPHR
    director, employment and development, Port Authority of Allegheny County, Pittsburgh, PA
  • Tracy Innaurato
    director of training, Southeastern Pennsylvania Transportation Authority, Philadelphia, PA

Agency Supervisory Programs in the Works

  • Judi M . Kirkham
    senior labor relations specialist, Utah Transit Authority, Salt Lake City, UT

Tools, Resources & Business Practices for Supervisors

  • LaTeekey Andrews
    manager of employee availability, Metropolitan Atlanta Rapid Transit Authority, Atlanta, GA

National Training Programs for Supervisors

  • Dr. Barbara K. Gannon
  • Paul J. Larrousse
  • Lindsey Robertson
    director, Eno Center For Transportation Leadership, Eno Transportation Foundation, Washington, DC

2:15 - 3:45 pm

Walk and Roll Wellness Event

Enjoy wellness with a twist!

All conference and bus roadeo registrants and guests are invited to participate in the second annual “ Walk and Roll” wellness event. Join us as we take a healthy walk and stroll through beautiful downtown Memphis and unite for the accessible transportation needs to benefit people with disabilities within our communities. This event is accessible and all are encouraged to participate.

The event, hosted by the American Public Transportation Association, Easter Seals Project Action, and Memphis Area Transit Authority (MATA), is a twist on the usual wellness conference event. The “Walk and Roll” will be kicked off with opening remarks from an array of speakers who advocate for healthy accessible public transportation.

Following remarks, the speakers and audience are invited to walk and roll through historic downtown Memphis along a predetermined route. Accessible transportation will be available for those who require it along the route.

Remarks:

    • Michael Scanlon
      chair, APTA, and general manager/chief executive officer, San Mateo County Transit District and Caltrain (Peninsula Corridor Joint Powers Board), San Carlos, CA
    • Mattie P. "M.P." Carter
      commissioner, Memphis Area Transit Authority, Memphis, TN
    • Betty Anderson
      travel trainer/consultant, Memphis Area Transit Authority, Memphis, TN
    • Mary A. Leary, Ph.D.
      assistant vice president, Easter Seals Transportation Group, Washington, DC
    • Richard Devylder
      senior advisor for accessible transportation, Federal Transit Administration, Washington, DC

QUESTIONS? Contact APTA’s Starleetah Gaddis at (202) 496-4338 or sgaddis@apta.com.

4 - 5:30 p.m.

Distracted Driving: The Age of Information Overload

The dangerous balancing act between new technology, congestion, service, and safety

Increased traffic congestion, road rage and demanding customers are prime examples of the many problems bus operators must effectively manage while driving. There are more challenges for bus operators today than ever before. To help curb these problems and provide our industry with safer and more focused drivers, what is the ultimate question? Are we overloading our drivers? This session will focus on effective methods and tools to manage “stuff on the bus,” as well as what agencies are doing to reduce driver distraction.

Moderator:

  • Amber Reep
    program manager, Center for Urban Transportation Reserach (CUTR), Tampa, FL

Panelists:

  • Sue A. Stewart
    vice chair, APTA Bus Safety Committee, and transit safety officer, King County Department of Transportation/Metro Transit, Seattle, WA
  • John Walsh
    Chief Research & Strategy Officer, Clever Devices Ltd., Plainview, NY
  • Thomas M. Greufe
    immediate past chair, APTA Bus Safety Committee, and senior vice president, safety and training, Forsythe Transportation, Inc., Cave Creek, AZ
  • Robert Baulsir, Jr.
    Chief Operating Officer, Nashville Metropolitan Transit Authority, Nashville, TN
  • Amber Reep

4 - 5:30 p.m.

Helping Paratransit Riders Use Fixed-Route Services

Moving towards integration and “One System”

Although the transit industry has made tremendous strides in providing accessible bus and rail services, demand for ADA-complementary paratransit in most communities continues to grow. The increased demand and the need to better manage costs are creating a sense of urgency to integrate paratransit riders with accessible fixed-route services whenever possible. Presenters will describe how their agencies are shifting trips (or portions of trips) from paratransit to accessible fixed-route services.

Attend this session to learn more about:

  • Methods for assessing the accessibility of fixed-route services, stations, and stops
  • Strategies for marketing accessible fixed-route services to people with disabilities and older adults
  • Travel training programs to help reduce demand for paratransit services
  • Trip-by-trip eligibility determination procedures which are moving trips or portions of trips from paratransit to accessible fixed-route service
  • Service models that blend paratransit and fixed-route services to eliminate the need for parallel systems and “special” services

Moderator:

  • Ron L. Brooks
    business development manager, Veolia Transportation Phoenix, AZ

Panelists:

  • Cheryl Beveridge
    special services general manager, Utah Transit Authority, Salt Lake City, UT
  • Richard Devylder
    senior advisor for accessible transportation, Federal Transit Administration, Washington, DC
  • Omari June
    acting director, METROAccess Service, Washington Metropolitan Area Transit Authority, Beltsville, MD
  • Karen Wolf-Branigin
    director, National Center on Senior Transportation, Easter Seals PROJECT ACTION, Washington, DC

4 - 5:30 p.m.

Intelligent Transportation Systems

The next generation of ITS technologies

How can we leverage the growing transit investment in ITS technologies and how do we get the most out of limited or diminishing resources? Will standards help? Perhaps. Will innovation or integration help? Let’s find out.

Moderator:

  • Christopher Norris
    director of technical services, Canadian Urban Transit Association Toronto, ON

How Do I Get Next Bus Information if I Have Limited or No Real Time Vehicle Location?

  • Arjan Van Andel
    director, sales & marketing North America, Trapeze ITS U.S.A., LLC, Cedar Rapids, IA

Integrating Technologies for Mobility Management & Transportation Coordination

  • Thomas Coogan
    vice president of business development, RouteMatch Software, Inc., Atlanta, GA

Saving on Application Development Using APTA TCIP

  • Robert G. Ayers, P.E.
    president, Ayers Electronic Systems, LLC, Richmond, VA

Advanced Transit Traveler Information Systems North America: Practice and Prospects

  • Brendon Hemily, Ph.D.
    principal, Brendon Hemily, Toronto, ON

4 - 5:30 p.m.

Transit and Greenhouse Gas Emissions: Making Public Transportation Prominent on Climate Action

How transit agencies are reducing their own carbon footprint and leveraging the carbon savings to the communities they serve.

Numerous cities, states, and regions across the country have set greenhouse gas emission reductions targets. This session is designed to focus on how the transportation environment is being affected and how transit agencies are playing a key role.

Moderator:

  • Kevin Desmond
    chair, APTA Sustainability Committee, and general manager, King County Metro Transit Division/Department of Transportation Seattle, WA

APTA’s Guidelines to Climate Action Planning: Why and How Transit Agencies Should Engage in Climate Action

  • Eric Hesse
    chair, APTA Climate Change Working Group, and strategic planning analyst, Tri-County Metropolitan
  • Transportation District of Oregon, Portland, OR

Taking the Car out of Carbon: Greenhouse Gas Emissions Avoidance and Public Transportation

  • Projjal K. Dutta, AIA, LEED AP
    director, sustainable initiatives, Metropolitan Transportation Authority, New York, NY

Cost-Effective Greenhouse Gas Emissions Reduction Strategies: LACMTA Case Studies

  • Dr. Emmanuel "Cris" B. Liban, P.E.
    manager, environmental compliance and services, Los Angeles County Metropolitan Transportation Authority, Los Angeles, CA

4 - 5:30 p.m.

Transit and Higher Education Partnerships -- Everyone Wins!

Tapping local educational resources to solve local needs.

Transit and higher education partnerships have an unprecedented win-win opportunity in our industry’s history. Transit agencies and businesses have growing needs to train and develop their staffs in specific skills areas. Area community colleges, universities, and special institutes have the faculty, adult-learning expertise, future student workforce, and research capabilities to work with transit agencies and businesses to develop programs and courses, develop student internships, and offer solutions to address these training and research needs. Join us for an intensive two-part session: opening panel session that features successful partnerships among higher ed, transit agencies, and the private sector, followed by two short rounds of working sessions and report outs led by industry leaders that dig deeper into specific needs, partnership opportunities, and recommended solutions. Your input will help influence and shape critical next steps and future transit/higher ed partnerships. In the end, everyone wins!

Moderator:

  • Dr. Jill Hough
    chair, APTA Higher Education Subcommittee, and program director, Upper Great Plains Transportation Institute, Small Urban & Rural Transit Center, North Dakota State University Fargo, ND

Panelists:

  • Carla Perez
    assistant general manager, administration, Regional Transportation District, Denver, CO
  • Linda J. Bohlinger
    chair, American Public Transportation Foundation, and vice president, national director of management consulting, HNTB Corporation, Santa Ana, CA
  • Stephen E. Schlickman
    executive director, Urban Transportation Center, University of Illinois at Chicago, Chicago, IL
  • Marc A. Scott
    chair, APTF Scholar Task Force, and graduate research assistant, Upper Great Plains Transportation Institute, Small Urban & Rural Transit Center, North Dakota State University, Fargo, ND

Round-Table Working Sessions & Table Leaders

Transit Related Curricula & University Programs: Getting it Right

  • Dr. Jill Hough
  • Stephen E. Schlickman

Agency/Higher Ed Partnership Successes: What Does Success Look Like?

  • Carla Perez

Mentorships: Training in Progress

  • Robert H. Prince Jr.
    vice president and industry liaison, AECOM, Boston, MA
  • David A. Lee
    general manager, Connecticut Transit HNS Management, Inc. Hartford, CT

Local Training Consortia: Transit Agency and Higher Ed Partnerships

  • David M. Stumpo
    program manager, Southern California Regional Transit Training Consortium , and president/chief executive officer, American Public Transit Exams Institute, Point Robers, WA

Industry Internships: A Win-Win

  • J. Barry Barker
    executive committee member, APTA, and executive director, Transit Authority of River City, Louisville, KY

Industry Internships: Class Win-Win

  • Marc A. Scott
    graduate research assistant, and Upper Great Plains Transportation Institute, Small Urban & Rural Transit Center, North Dakota State University, Fargo, ND

Private Sector & Higher Ed Collaborations: Innovative Models & Programs

  • Linda J. Bohlinger
    chair, American Public Transportation Foundation, and vice president, national director of management consulting, HNTB Corporation, Santa Ana, CA

4 - 5:30 p.m.

Connected Transit Listening Session #2

FTA sponsored development of a Concept of Operations for the Connected Transit Program.

The FTA will conduct the second listening session to gather ideas from agencies, consultants, Intelligent Transportation System vendors, and transit vehicle manufacturers to develop the Concept of Operations for the Connected Transit Program. At this session, we are seeking ideas to improve transit safety, mobility, and the environment using current and new technologies.

4:30 - 5:30 p.m.

Environmental Justice/Title VI Subcommittee

  • Chair James P. Burke

5:30 - 7 p.m.

Safety & Security Technical Forum

  • Vice Chair Sue A. Stewart

7 - 9:30 p.m.

APTA INTERNATIONAL BUS ROADEO AWARDS BANQUET

(tickets required)

Join the Bus Roadeo participants and their friends and guests at the Awards Banquet to recognize the “best of the best” —" APTA’s 2011 Roadeo champions!

TICKETS:

Bus & Paratransit Conference Registrants

Tickets for the Awards Banquet are not included in the conference registration fee, but may be purchased in advance at a cost of $75 each by completing the “Bus Roadeo Awards Banquet Tickets” portion of the Meeting Registration Form and submitting it with your payment to APTA.

Roadeo Participants

As part of the registration fee, each roadeo participant receives a banquet ticket and one ticket is included in the spouse/guest registration fee. Please complete the Bus Roadeo Registration Form and submit it with your payment to APTA.

SEATING

Bus & Paratransit Conference Registrants

If you wish to sit with your roadeo team members, please indicate this by checking the “File my invitation(s) with my Roadeo Team’s Registration Packet” box in the “Bus Roadeo Awards Banquet Tickets” portion of the Meeting Registration Form. This will assure that you will be assigned seating at your team’s table(s). If you do not check this box, your invitation will be filed with your bus conference registration packet.

Invitations filed with your bus conference registration packet must be exchanged for a valid ticket at the banquet invitation exchange desk in the APTA registration area in the Convention Center from 2 p.m., Saturday, May 21 through 12 p.m., Tuesday, May 24. At that time you may select your table on a first-come, first-served basis. If you wish to sit with guests and friends, you must exchange all invitations at the same time.

Roadeo Participants

Roadeo teams must take their banquet invitations and exchange them for assigned seating at the APTA Roadeo registration desk in the Peabody Hotel from 2 p.m., Thursday, May 19 through 2 p.m., Saturday, May 21; and at the Convention Center from 3 p.m., Saturday, May 21 until 12 p.m., Tuesday, May 24 at the banquet invitation exchange desk in the APTA registration area. The entire team, and any bus conference registrants whose tickets are filed with the team, will be given a choice of seats together on a first-come, first-served basis.

Questions?

Bus & Paratransit Conference Registrants: Contact APTA’s Adam Martin at (202) 496-1045 or amartin@apta.com.

Roadeo Participants: Contact Anitha Atkins at (202) 496-4839 or aatkins@apta.com; or Saahir Brewington at (202) 496-4834 or sbrewington@apta.com.
Wednesday, May 25

7:30 - 8:30 a.m.

Coffee Service

8 a.m. - 12:30 p.m.

Conference Registration Desk
Host Information Desk
Moderators/Speakers & A/V Preview Room
Business Member Resource Room
TCRP Information Center

8 - 9:30 a.m.

Better Brake Maintenance Needs Better Technology

Technology advances to improve maintenance while saving time and dollars

The utilization of technology and implementation of sound maintenance practices can extend the life of a brake system, assist in the identification of “invisible” problems, and promote safety awareness. This session will highlight ways to improve and maintain better brake systems.

Moderator:

  • Chris Farrell
    North American sales manager-transit & coach, Haldex Brake Products Corporation Grain Valley, MO

Panelists:

  • Chad Robinson
    market development manager, bus and transit, MGM Brakes, Charlotte, NC
  • Bruce Dahl
    transit maintenance analyst, King County Department of Transportation/Metro Transit, Seattle, WA
  • David Domine
    general manager, Link Engineering Company, East Liberty

8 - 9:30 a.m.

Improving Safety Performance in the "Wheel World"

Learn from APTA's 2010 Bus Safety Gold Award Winners

Expectations for transit safety run very high in every community where service is provided. There is little tolerance for accidents and it is not good enough just to have a good safety record anymore. This session explores ways for bus operations of various sizes and resources to elevate a good safety record to being excellent. Learn from those that have demonstrated their success in a variety of ways; by getting people involved, leveraging technology, and implementing management practices that set the tone at the top to achieve significant improvement in safety or security throughout the organization.

Moderator:

  • Sue A. Stewart
    vice chair, APTA Bus Safety Committee, and transit safety officer, King County Department of Transportation/Metro Transit, Seattle, WA

Panelists:

  • Jude Kiah
    director, Go West Transit, Macomb, IL (invited)
  • Michael C. York
    deputy general manager, operations, Greater Cleveland Regional Transit Authority, Cleveland, OH
  • William Kempton
    chief executive officer, Orange County Transit Authority, Orange, CA

8 - 9:30 a.m.

Maintenance Challenges

Technology changes and maintenance techniques

This session will address creative ways agencies and businesses are ensuring that the right training is reaching the right people, as well as promote strategies to address/improve employee training and development opportunities.

Moderator:

  • Allen Pierce
    fleet maintenance manager, Norwalk Transit System Norwalk, CA

Panelists:

  • Claire Spielberg
    chief operating officer, transit services, San Diego MTS, San Diego, CA
  • Dennis Cristofaro
    manager, bus maintenance training & development , Chicago Transit Authority, Chicago, IL
  • Jonathan Sweeney
    business development manager, Delmar Cengage Learning, Glendale, AZ
  • Steve Tilyou
    program manager, BAE Systems, Johnson City, NY

8 - 9:30 a.m.

Using Taxis to Drive Paratransit Cost Effectiveness and Quality

The right environment for non-dedicated vehicles

The growing demand for paratransit services and the need for cost control has led many transit systems to contract with taxi operators, using non-dedicated vehicles and drivers to replace or supplement paratransit services (for example, for long trips and at peak periods). Along with the expected cost savings, agencies have experienced problems with service quality, contractual and regulatory compliance, and the quality of reports and data. Agencies reported difficulty in maintaining a consistent look and feel for their paratransit services.

The presentations will include:

  • Issues to consider when contemplating the use of non-dedicated vehicles to supplement or replace traditional paratransit services
  • Processes for selecting the providers
  • Number and types of trips assigned to the providers
  • Technologies used to plan, manage and monitor service
  • Impacts of non-dedicated vehicles on cost, quality, service, and image

Moderator:

  • Lauren Skiver
    vice chair, APTA Access Committee and deputy chief operating officer of core service, Maryland Transit Administration, Baltimore, MD

Panelists:

  • William H. "Ham" Smythe IV,
    president, Permier Transportation Services, Inc. Memphis, TN
  • Robert F. Teal, Ph.D.
    president, DemandTrans Solutions, Wilmetter, IL
  • Bruce A. Abel
    assistant general manager, bus operations, Regional Transportation District, Denver, CO
  • Auturo Jackson
    senior director, customer care & customized service, Metropolitan Transit Authority of Harris Country
  • Omari June
    acting director, METROAccess Service, Washington Metropolitan Area Transit Authority, Beltsville, MD

8 - 9:30 a.m.

Transit Oriented Development -- TOD 101 Training

Understanding the basic TOD principles is critical when planning and implementing a transit system.

This session will highlight the many benefits of transit oriented development, linking land use and transit development, and provide specific information on joint development and partnerships, specifically with MPOs. The trainers will provide some context for the interagency partnership for sustainable communities occurring at the federal level and how transit agencies and partners can emulate those partnerships at the regional level. Information and access to resources such as the National TOD Database and the Mixed Income Housing Action Guide (both on-line resources) developed for FTA will be made available.

Trainers:

  • Catherine Cox Blair
    program director, Reconnecting America, Denver, CO
  • Kelley C. Britt
    program associate, Reconnecting America, Center for Transit-Oriented Development, Washington, DC

9:45 - 11:15 a.m.

Bus Rapid Transit

BRT update

BRT is not one size fits all. Come hear some updates on what’s going on in the BRT world.

Moderator:

  • Dennis Hinebaugh
    director, National Bus Rapid Transit Institute, and administrator, National Center for Transit Research, Center for Urban Transportation Research, University of South Florida Tampa, FL

Recapturing Global Leadership in BRT

  • Benjamin de la Pena
    associate director for urban development, Rockefeller Foundation, New York, NY
  • Dr. Walter Hook
    executive director, Institute for Transportation & Development Policy (ITDP), New York, NY

Headway-Based, Limited-Stop Service at New York City Transit

  • Stacey Schwarcz
    senior transportation planner, MTA New York City Transit, New York, NY

VivaNext: Using BRT as a "Transformative Element"

  • Graham N. Carey
    project director, AECOM, Markham, ON

The Status of Bus Rapid Transit in the United States: Experiences of Transit Systems

  • Cheryl Thole
    senior research associate, Center for Urban Transportation Research, Tampa, FL

Implementing the First Fleet of "Specialized Rapid Transit Vehicles in the United States

  • Robert C. Highfill, P.E.
    senior program manager, Jacobs, Walnut Creek, CA

The Division Street BRT Visioning

  • Todd J. Davis, AICP
    vice president, Wilbur Smith Associates, Lansing, MI

9:45 - 11:15 a.m.

Lowering Vulnerability with APTA Security Standards

Mass transit security has received attention in the media, but what strategies should transit agencies be developing for their own systems?

This session will highlight the efforts by transit properties to match their security strategies to their risk environment. Just as the first step of physical security efforts is a risk assessment, hear how agencies can determine their security vulnerabilities and improve their environment by utilizing APTA Security Standards. The session will highlight bus properties’ security strategies and details of ongoing standardization efforts. Audience members will also be given the opportunity to participate in a discussion of the benefits of joining the APTA Security Standards Working Groups and how they can focus their efforts to bolster security in the transit environment.

Moderator:

  • Lurae Stuart
    director, Good Harbor Consulting, LLC, Abu Dhabi, United Arab Emirates

Panelists:

  • Sean Ryan
    chair, APTA Infrastructure Security Working Group, and assistant chief security officer, MTA Metro-North Railroad, New York, NY
  • Michael A. Birch
    chair, APTA Security Risk Management Working Group, and manager of safety & training, Indianapolis Public Transportation Corporation, Indianapolis, IN
  • Lurae Stuart
    director, Good Harbor Consulting, LLC, Abu Dhabi, United Arab Emirates
  • Gardner C. Tabon, CCS
    manager-safety, security & emergency management, Valley Metro Regional Public Transportation Authority, Phoenix, AZ

9:45 - 11:15 a.m.

Performance Measurement in Mobility Management

Discussion of performance measures in a new and evolving field

Mobility management is a strategic approach to service coordination and customer service that, when implemented, moves transit agencies away from their roles as fixed-route service operators and toward collaboration with other transportation providers. The idea behind this approach is to create a full range of well synchronized mobility services within a community.

The purpose of coordinating transportation services through mobility management is to better serve the customer and to achieve a more efficient public transportation delivery system. However, as mobility management is a relatively new function, there are no industry accepted performance indicators to measure and monitor performance. Traditional measures of performance for public transportation (cost per mile, passengers per mile) do not fully capture the impacts/benefits of mobility management.

This session will focus on performance measurement for mobility management programs, the roles and responsibilities of mobility managers in measuring program outcomes, as well as discussions regarding specific FTA and state requirements and partnerships.

Moderator:

  • Ronald L. Barnes
    chair, APTA Mobility Management Committee, and consultant, Steer Davies Gleave North America Inc. Mesa, AZ

Panelists:

  • James J. McLary
    principal, McLary Management, Dumphries, VA
  • Michael P. Bolton
    deputy executive director, strategic services, Pace Suburban Bus, Arlington Heights, IL
  • Timothy N. Papandreou
    deputy director, sustainable streets, planning, San Francisco Municipal Transportation Agency, San Francisco, CA
  • Patrick G. Stephens
    vice president, operations, Central Ohio Transit Authority, Columbus, OH

9:45 - 11:15 a.m.

Transit Oriented Development -- Corridor Planning and TOD

Partnerships for corridor planning

The session will illustrate to public transportation agencies how and why planning at the corridor scale provides an important perspective for planning transit that supports successful TOD. The basics of the session will cover the types of corridors and how each type has a different impact on the TOD potential of the region, along with case studies from real places that have demonstrated successful corridor planning.

Trainers:

  • Catherine Cox Blair
    program director, Reconnecting America, Denver, CO
  • Kelley C. Britt
    program associate, Reconnecting America, Center for Transit-Oriented Development, Washington, DC
  • Robert E. Bush, AICP
    transit principal, HDR Engineering, Inc, Raleigh, NC

11:30 a.m. - 12:45 p.m.

GENERAL SESSION
Transforming Organizations: Building a Better Bus System

Show your strength in a world full of uncertainty and change

There are many agencies and business in the public transportation industry that have succeeded in trying times and have done things very differently to do so – breaking free of conventional thinking to achieve exceptional performance and positioned themselves for sustained success. This enlightening session will feature speakers from agencies and businesses who will share their successes in the areas of strategies and management practices that are needed to turn times of change into a positive, transformative engine for your organization. Gain the insights you need to challenge yourself to find ways to succeed when others do not.

Moderator:

  • Karen King
    chief executive officer, Golden Empire Transit District Bakersfield, CA

Panelists:

  • Sandra Brito Pereira
    director of human resources, Carris - Transportes Públicos Lisboa, Lisbon, Portugal
  • Mark Aesch
    chief executive director, Rochester Genesee Regional Transportation Authority, Rochester, NY
  • John Lewis, Jr.
    chief executive officer, Central Florida Regional Transportation Authority (LYNX), Orlando, Fl
  • John P. Bartosiewicz
    co-chair, APTA Business Member Programs Committee, and executive vice president/chief operating officer, McDonald Transit Associates, Inc., Fort Worth, TX

1:30 - 3 p.m.

Bus & Paratransit Conference Planning Subcommittee

  • Chair Alison S. Burton

1:30 - 5 p.m.

FTA Small Starts Workshop

In its continuing educational efforts, the Federal Transit Administration, in conjunction with APTA, is offering a workshop on FTA’s major capital investment program under SAFETEA-LU. The workshop provides the technical requirements of the major capital investment planning and project development process and provides the latest issues affecting small starts and very small starts program.

Registration Fee for the Workshop:

  • Free - Legislative Conference attendees (but you still must register separately for the workshop)
  • $75 - anyone not attending the conference

You can register now by visiting the Registration page, or you may register at any time during the conference, including the afternoon of the workshop.

QUESTIONS? Contact APTA’s Rich Weaver at (202) 496-4809 or rweaver@apta.com.

Copyright © 2016 American Public Transportation Association
1300 I Street NW
Suite 1200 East
Washington, DC 20005
Telephone (202) 496-4800 | Fax (202) 496-4324
Logo Usage | Staff Intranet