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American Public Transportation Association

 Program

The 2017 APTA Bus & Paratransit Conference is scheduled for May 7-10  at the Grand Sierra, 2500 E. 2nd Street, Reno, NV 89595. Hosted by the Regional Transportation Commission (RTC) of Washoe County, Nevada, this technical conference focuses on all bus transportation issues. Learn from experts in the industry as they share effective strategies, experience, and solutions. Join the discussions with your colleagues to share your best practices. Register early for this opportunity to network with colleagues and learn from one another.

The program of educational sessions is organized by eight routes of study:

Route 1: Technology
Route 2: Operations & Maintenance
Route 3: Safety & Security
Route 4: Accessibility & Mobility Management
Route 5: Planning, Finance & Sustainability
Route 6: Capital Programs
Route 7: Bus Rapid Transit (BRT)
Route 8: Workforce Development, Management & Policy

Please note that this schedule is preliminary and subject to change.

 

Saturday, May 6

Conference Registration Desk

1 - 5 p.m.
Convention Reg. Desk 1-2, Casino Level, Grand Sierra Resort

Lanyards sponsored by GIRO Inc.
company logo

Host Information Desk

1 - 5 p.m.
Grand Salon, Casino Level, Grand Sierra Resort

Route 4: NTI TRAINING: Understanding ADA

1 - 5 p.m.
Nevada 10, Spa Level, Grand Sierra Resort

The goal of this course is to teach transit professionals the legal background of ADA and paratransit requirements. The course is facilitated by industry professionals with extensive experience in paratransit services and the ADA.
 
Topics include:
 
- ADA legal requirements that apply to public and private transportation related entities
- 14 service provisions documented in 49 CFR Part 37, Subpart G
- Requirements to determine if a public or private entity must provide complementary paratransit service
- Criteria for complementary paratransit service
- Requirements for existing and new transportation facilities
- Compliance and enforcement responsibilities of FTA, DOT, and DOJ
- Responsibilities and compliance procedures for public and private entities
- Enforcement and investigation processes, including hearings, decisions, and notices

CEUs 0.4 and CERTIFICATE OF ATTENDANCE awarded upon completion of the course.
 
AUDIENCE: This course is intended for people who work at a transit agency or provide transit service, those who manage or operate paratransit services, and federal, state, and local representatives who work with the ADA community.

FEE: The course is open to all Bus & Paratransit Conference registrants at no additional charge.

REGISTRATION: On-site registration is on a first-come, first-served, space and materials available basis.

QUESTIONS? Contact NTI's Mirna Sirleaf at 848.932.6040 or msirleaf@nti.rutgers.edu.
 

Intergovernmental Affairs Subcommittee (Legislative Committee)

4 - 5 p.m.
Crystal 1-2, Casino Level, Grand Sierra Resort
Chair, Marlene B. Connor

Workforce Development Committee Dutch-treat Dinner

6 p.m. -
Chair, Paul J. Larrousse
 
(meet in hotel lobby at 5:45 p.m.)
 

Sunday, May 7

Business Member Legislative & Procurement Committee

7 - 8 a.m.
Carson 3-4, Casino Level, Grand Sierra Resort
Co-Chairs, Freddie C. Fuller, II & Natalie Cornell

Conference Registration Desk

7:30 a.m. - 6:30 p.m.
Convention Reg. Desk 1-2, Casino Level, Grand Sierra Resort

Host Information Desk

7:30 a.m. - 6:30 p.m.
Grand Salon, Casino Level, Grand Sierra Resort

Business Member Programs Committee

8 - 9 a.m.
Carson 3-4, Casino Level, Grand Sierra Resort
Chair, Raquel Olivier

Federal Procedures & Regulations Subcommittee and Funding, Finance, & Tax Policy Subcommittee (Legslative Committee)

8 - 9:30 a.m.
Nevada 6-7, Spa Level, Grand Sierra Resort
Chairs, Christopher P. Boylan & Ronald L. Epstein

Mid-Size Operations Committee

8 - 9:30 a.m.
Crystal 1-2, Casino Level, Grand Sierra Resort
Chair, W. Curtis Stitt

INTERNATIONAL BUS ROADEO COMPETITION

8 a.m. - 4 p.m.
Parking Lot 6, Outside Hotel, Grand Sierra Resort

COMPETITION DATE, TIMES & LOCATION
The International Bus Roadeo will take place on Sunday, May 7, from 8 a.m. to 4 p.m. in Parking Lot 6 of the Grand Sierra Resort.
                   
Competition start times and directions will be available at the roadeo and conference registration desks.

GENERAL INFORMATION
Bus operators and technicians from transit systems across North America participate in separate competitions, which showcase their skills in safe driving and vehicle maintenance. The Operator Competition includes events such as pre-trip inspection, judgment stops, turning, and clearing obstacles. The Maintainer Competition requires skills in the identification of defects in engine, transmission, brakes, multiplex, doors, and HVAC modules.

see International Bus Roadeo for more information

ROADEO TRAINING WORKSHOPS/CONFERENCE SESSISONS
Not only are all the traditional conference sessions and activities open to the roadeo participants, but there are five training workshops scheduled exclusively for roadeo contestants.

The workshop topics are:

OPERATORS:
• Verbal & Postural De-escalation Techniques, Behaviors of Concern & Avoiding Incidents 
• Use of Force Continuum, Self-defense within the Guidelines of the Law

TECHNICIANS:
• Introduction to IntelligAIRE III
• Electric Fan Engine Cooling System Operation, Diagnostics & Troubleshooting
• Transmissions

see the Program or conf app for workshop details

CUSTOMER SERVICE CHALLENGE
For the eleventh year, the Customer Service Challenge joins the traditional Operator and Maintainer Competitions. The event, scheduled on Monday, May 8, from 2 to 3:30 p.m., allows bus operators to test their customer service skills in some distinctive customer interface scenarios.

QUESTIONS?
ROADEO REGISTRATION: Contact APTA’s Anitha Atkins at
aatkins@apta.com.
ROADEO COMPETITION/EVENTS: Contact APTA’s Saahir Brewington at
sbrewington@apta.com.

THANKS TO OUR ROADEO SPONSORS

• Allison Transmission, Inc.
• Bendix
• Cummins Inc.
• Custom Training Aids, Inc.
• Engineered Machined Products, Inc.
• Motor Coach Industries
• New Flyer
• Thermo King Corporation
• Trackit LLC
• USSC Group/4ONE/FMNA
• Vapor Bus International
• Voith Turbo Inc.
 

Organizational Development Subcommittee (Workforce Development Committee)

8:30 - 10 a.m.
Nevada 1, Spa Level, Grand Sierra Resort
Chair, Dr. Barbara K. Gannon

Business Member Business Development Committee

9 - 10 a.m.
Carson 3-4, Casino Level, Grand Sierra Resort
Chair, Francis "Buddy" Coleman

Access Regulatory Activities Subcommittee

9:30 - 10:30 a.m.
Shasta 1, Mezzanine Level, Grand Sierra Resort
Chair, Patrisha Piras

Information Technology Committee

9:30 - 11:30 a.m.
Nevada 2, Spa Level, Grand Sierra Resort
Chair, William Tsuei, PMP, CPA, CSM

Clean Propulsion & Support Technology Committee

10 - 11:30 a.m.
Crystal 1-2, Casino Level, Grand Sierra Resort
Chair, Mike Finnern

Legislative Committee

10 a.m. - 12 p.m.
Tahoe, Casino Level, Grand Sierra Resort
Chair, J. Barry Barker

Labor and Employee Relations Subommittee (Workforce Development Committee)

10:30 a.m. - 12 p.m.
Nevada 1, Spa Level, Grand Sierra Resort
Chair, Kimberly Ulibarri

Business Member Small Business Committee

11 a.m. - 12 p.m.
Carson 3-4, Casino Level, Grand Sierra Resort
Chair, Eve Williams

Research & Technology Committee

11:30 a.m. - 1:30 p.m.
Nevada 2, Spa Level, Grand Sierra Resort
Chair, Jonathan H. McDonald, P.E.

EXPO Advisory Committee

12 - 1:15 p.m.
Crystal 5, Casino Level, Grand Sierra Resort
Chair, Joe Gibson

Diversity Council

12 - 2 p.m.
Nevada 6-7, Spa Level, Grand Sierra Resort
Chair, Nathaniel P. Ford, Sr.

Procurement Steering Committee

1 - 2 p.m.
Crystal 3-4, Casino Level, Grand Sierra Resort
Co-Chairs, Natalie E. Cornell & Andrew Johnson

Bus Safety Committee

1 - 2:15 p.m.
Nevada 3, Spa Level, Grand Sierra Resort
Chair, Lisa Staes
 
Following this committee meeting and a short break, join us for a robust roundtable discussion of current safety events and innovative safety programs and applications scheduled from 2:45 to 4:30 p.m.

Marketing & Communications Committee

1 - 3 p.m.
Carson 1, Casino Level, Grand Sierra Resort
Chair, Morgan Lyons

Route 8: Mid-Level Manager Workshop: Managing a Multigenerational Workforce

1 - 3 p.m.
Cascade 1, Mezzanine Level, Grand Sierra Resort

Today’s managers are challenged with a multigenerational workforce that spans a wide array of characteristics and needs. There is a vast amount of knowledge walking out the door into retirement and a massive young generation eager to learn. Technology and mass amounts of information are continually becoming fractured and further diversified.
 
How do you effectively capture, retain and mange a workforce in this ecosystem? This workshop will explain the opportunities that have arisen out of this chaos. We will look at the current metrics, the trending data and the proposed solutions to the future of managing this diverse workforce. We will examine how people learn, make decisions and interact in a world with a dwindling attention span.  
 
We will use case studies and solutions from other industries that engage workers to set a course for an effective organizational culture with proper knowledge management. The second segment helps you adapt your leadership to modern challenges like technology, information overload, and multi-generational workforces, and still build unified, high-performing teams.
 
AUDIENCE: Transit mid-managers and those preparing for the next step in their career.

FEE: The course is open to all Bus & Paratransit Conference registrants at no additional charge.
 
REGISTRATION: Pre-registration is not required. Please check on space and materials availability on site at the APTA registration desk. Space is limited so participation is on a first-come, first-served basis.
 
QUESTIONS? Contact APTA's Lindsey Robertson at 202.496.4818 or lrobertson@apta.com.
 
Facilitator
  • Ron Thiele, President, Xpan Interactive Ltd., Calgary, AB

Route 8: This is APTA

1:30 - 2:45 p.m.
McKinley, Mezzanine Level, Grand Sierra Resort

Getting involved, using APTA's resources

Learn about your association and how to leverage to the fullest extent the membership benefits and resources available to you and your organization. Where do you start and how do you get involved? Come meet APTA’s leadership and staff in a relaxed atmosphere conducive to conversation and networking. A brief presentation will be followed by time for Q&A with seasoned member representatives who can share their advice ideas for your membership satisfaction.
 
Presenter
  • Richard A. White, Acting President & CEO, American Public Transportation Association, Washington, DC
Q&A Facilitators
  • Carrie Butler, General Manager, Transit Authority of Lexington-Fayette Urban County Government (LexTran), Lexington, KY
  • Paul P. Skoutelas, Member, APTA Board of Directors; Sr VP & National Director Transit and Rail, WSP USA, Newark, NJ
  • James Srygley, Chief Executive Officer, S & A Systems, Inc., Rockwall, TX

Education and Career Awareness Subcommittee (Workforce Development Committee)

1:30 - 3 p.m.
Nevada 1, Spa Level, Grand Sierra Resort
Chair, Prof. Jesus Guerra, Jr.

Procurement & Materials Management DBE Subcommittee

2 - 3 p.m.
Crystal 3-4, Casino Level, Grand Sierra Resort
Chair, Brenda R. Nnambi

Bus & Paratransit CEOs Committee

2 - 3:30 p.m.
Crystal 1-2, Casino Level, Grand Sierra Resort
Chair, Karen H. King & Carl G. Sedoryk

Access Committee

2 - 4 p.m.
Carson 2, Casino Level, Grand Sierra Resort
Chair, Ron L. Brooks

Business Member Board of Governors

2 - 4 p.m.
Carson 3-4, Casino Level, Grand Sierra Resort
Chair, Jeffrey Wharton

Passenger Transportation Systems & Services Committee

2 - 4 p.m.
Nevada 2, Spa Level, Grand Sierra Resort
Chair, Brendon Hemily, Ph.D.

Route 3: Bus Safety Roundtable

2:45 - 4:30 p.m.
Nevada 3, Spa Level, Grand Sierra Resort

Join us for a robust roundtable discussion of current safety events and innovative safety programs and applications, which follows the bus safety committee meeting and short break scheduled from 1 to 2:45 p.m.
 

Procurement & Materials Management Committee

3 - 4:30 p.m.
Crystal 3-4, Casino Level, Grand Sierra Resort
Chair, John O. Adler, CPPO

Sustainability Committee

3:30 - 5 p.m.
Carson 1, Casino Level, Grand Sierra Resort
Chair, J. Barry Barker

Workforce Development Committee

3:30 - 5:30 p.m.
Nevada 1, Spa Level, Grand Sierra Resort
Chair, Paul J. Larrousse

Bus Technical Maintenance Committee

4:30 - 6 p.m.
Carson 2, Casino Level, Grand Sierra Resort
Chair, Jerry Guaracino

Welcome to Reno Reception

6 - 7 p.m.
Reno Ballroom, Casino Level, Grand Sierra Resort

(tickets required)
All conference registrants and their guests are invited to mix and mingle at this lively welcoming reception in the Grand Sierra that is sure to set the tone for a week of learning and networking.
 
Welcome Reception sponsored by Genfare & the Business Member Activity Fund
company logocompany logo
Introduction
  • Lee G. Gibson, Member, APTA Board of Directors; Chair, Policy & Planning Committee; Executive Director, Regional Transportation Commission of Washoe County, Reno, NV
Remarks
  • Hon. Dean Heller, (R-NV), Member, U.S. Senate, Washington, DC
 

Monday, May 8

Business Member Networking Breakfast

6:45 - 8 a.m.
Nevada Foyer & Room, Spa Level, Grand Sierra Resort

“It just keeps getting better!” That’s what business members are saying about the Monday morning business networking breakfast at the APTA Bus & Paratransit Conference. Designed to help bus OEMs, sub-suppliers, contract operators, and major A&E firms strengthen their business relationships and find new business partners, the breakfast provides an opportunity for APTA business members to talk about their companies and how to do business with them. 
 
All APTA business members are invited to come to the breakfast and join in the business-to-business networking opportunity. Small businesses and DBE firms are particularly encouraged to take advantage of this opportunity.
 
Transit agency procurement officials are also encouraged to come to the breakfast to promote their current procurement opportunities and their anticipated procurement requirements in the coming months.
 
To help you plan your networking activities, a brochure listing information about the networking breakfast participants will be prepared and sent out on April 28 in advance of the breakfast. Members wishing to be listed in the brochure, must complete the online registration/brochure participation form by April 12.
 
FEE: There is no separate registration fee required to participate in the breakfast.
 
REGISTRATION: Pre-registration has now CLOSED. You may register on site the morning of the breakfast.
 
QUESTIONS? Contact Adam Martin at 202.496.4833 or amartin@apta.com
 
The Networking Breakfast is supported by the Business Member Activity Fund.
 

Bus Operations Committee

7 - 8 a.m.
Nevada 4-5, Spa Level, Grand Sierra Resort
Chair, Dottie L. Watkins

Land Use & Economic Development Subcommittee (Policy & Planning Committee)

7 - 8 a.m.
Whitney, Mezzanine Level, Grand Sierra Resort
Co-Chairs, Ronald J. Kilcoyne & Shyam Kannan, LEED, AP & Lucy Galbraith

Coffee Service

7 - 8:30 a.m.
Grand Salon, Casino Level, Grand Sierra Resort

Conference Registration Desk

7 a.m. - 5 p.m.
Convention Reg. Desk 1-2, Casino Level, Grand Sierra Resort

Host Information Desk

7 a.m. - 5 p.m.
Grand Salon, Casino Level, Grand Sierra Resort

Moderators/Speakers & AV Preview Room

7 a.m. - 5 p.m.
Teton 1, Mezzanine Level, Grand Sierra Resort

TCRP Information Center

7 a.m. - 5 p.m.
Grand Salon, Casino Level, Grand Sierra Resort

Route 2: MAINTENANCE MANAGERS WORKSHOP

8 a.m. - 12:30 p.m.
Tahoe, Casino Level, Grand Sierra Resort

Join us for the Maintenance Managers Workshop (formerly Maintenance Monday) for a half-day dedicated to bus maintenance and bus technologies. Take advantage of a half-day of learning and interaction with your maintenance manager peers and other associated transit professionals.
 
Breakfast sponsored by Prevost and NovaBus
company logo company logo 
 
FEE: If you are registered for the Bus & Paratransit Conference, there is no additional charge to attend the Maintenance Managers Workshop. 
 
REGISTRATION: Pre-registration is not required. Please check on space and materials availability on site at the APTA registration desk. Space is limited so participation is on a first-come, first-served basis.
 
QUESTIONS?
Program: Contact APTA's Jeff Hiott at 202.496.4881 or jhiott@apta.com.
 
see Maintenance Managers Workshop or click on the Maintenance Managers Workshop icon on the conference app home page for agenda and speaker information

Route 8: OPENING GENERAL SESSION: Where Public Transportation Goes, Community Grows

8:15 - 9:45 a.m.
Reno Ballroom, Casino Level, Grand Sierra Resort

As APTA’s 2017 Bus & Paratransit Conference begins, come hear an overview of events and our association’s initiatives. Learn more about collaboration with cities and organizations as well as among APTA business members, board members, and agency executives. Hear an overview of members’ actions in the five main APTA Strategic Plan components - safety and security first, resource advocacy, workforce development, evolving lifestyles, and technological innovation. Join us to recognize the winners of the Bus Safety & Security Excellence Awards. Enjoy a warm welcome as host Regional Transportation Commission (RTC) of Washoe County rolls out the red carpet for everyone and see why “Where Public Transportation Goes, Community Grows.” In creating jobs, helping develop vibrant communities, and boosting the economy, public transportation offers choices for everyone. Start your experience with this session that will open doors as you and your colleagues share new ideas and learn even more about providing quality service. 
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Presiding
  • Doran J. Barnes, Chair, APTA; Executive Director, Foothill Transit, West Covina, CA
Remarks
  • Richard A. White, Acting President & CEO, American Public Transportation Association, Washington, DC
Host Welcomes
  • Lee G. Gibson, Member, APTA Board of Directors; Chair, Policy & Planning Committee; Executive Director, Regional Transportation Commission of Washoe County, Reno, NV
  • Hon. Hillary Schieve, Mayor, City of Reno, Reno, NV
  • Hon. Ron Smith, Mayor Pro Tempore, Sparks, NV, and Chair, Regional Transportation Commission of Washoe County, Reno, NV
  • Hon. Mark E. Amodei, (R-NV 2nd District), Member, U.S. House of Representatives, Washington, DC
  • Hon. Catherine Cortez Masto, (D-NV), Member, U.S. Senate, Washington, DC
2017 Bus Safety & Security Excellence Awards Ceremony
  • Doran J. Barnes, Chair, APTA; Executive Director, Foothill Transit, West Covina, CA

Route 2: ROADEO OPERATORS WORKSHOP: Verbal & Postural De-escalation Techniques, Behaviors of Concern & Avoiding Incidents

8:30 - 10:30 a.m.
Nevada 6-7, Spa Level, Grand Sierra Resort

This workshop will address verbal and non-verbal indicators of violence, de-escalation techniques, detecting concealed weapons, and more.
 
Certificate of Attendance awarded upon completion of the course.
 
Trainers
  • Jeff L. May, President, Apex-SCF LLC, Carson City, NV
  • Paul Pabón, Lead Instructor, Apex-SCF LLC, Carson City, NV

Route 2: ROADEO TECHNICIANS WORKSHOP: Introduction to IntelligAIRE III

8:30 - 10:30 a.m.
Nevada 8-10, Spa Level, Grand Sierra Resort

Technicians will learn the operation of the IntelligAIRE III controller, CanDIAG troubleshooting procedures, flash loading software, and the use of diagnostic tools.
 
Certificate of Attendance awarded upon completion of the course.   

Workshop sponsored by Thermo King Corporation
 
Trainer
  • Steve Morris, Product Service Manager, Bus, Thermo King Corporation, Minneapolis, MN

Route 1: Innovation

10:15 - 11:45 a.m.
Carson 3-4, Casino Level, Grand Sierra Resort

Managing the rapidly changing technological and sociological environment while running a transit system is a daunting task to say the least. This session explores real-world approaches to addressing innovation.

Moderator
  • Jonathan H. McDonald, P.E., Member, APTA Board of Directors; Chair, Research & Technology Committee; VP, Americas Rail & Transit Practice Leader - Systems, CH2M, San Francisco, CA
Rapidly Evolving Transportation Technology: A Transit Agency’s Perspective
  • Wulf Grote, P.E., Director, Capital and Service Development, Valley Metro, Phoenix, AZ
Sustaining Transformational Change in Age of Disruption
  • Brad Thoburn, Vice President, Long-Range Planning & System Development, Jacksonville Transportation Authority, Jacksonville, FL
New Technologies for Integrated Collaborative Planning and Scheduling
  • Frederic Bean, Account Manager, GIRO Inc., Montreal, QC

Route 2: Bus Operations and Service Quality...Can They Go Hand in Hand?

10:15 - 11:45 a.m.
Crystal 1-2, Casino Level, Grand Sierra Resort

Quality transit service could easily be considered the ultimate objective of each transit agency. Learn how you can measure service quality and make sure your operators are providing the best service to your riders.
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related document
 
Moderator
  • Dottie L. Watkins, Member, APTA Board of Directors; Chair, Bus Operations Committee; Chair, Bus Standards Policy & Planning Committee; Vice President, Bus and Paratransit Services, Capital Metropolitan Transportation Authority, Austin, TX
Results and Measurement Oriented Operations towards Sustained Quality Services
  • James Hunter, Chair, Board of Directors, Golden Empire Transit District, Bakersfield, CA
Core Skills Booklet
  • J. Mike Severino, Bus Safety & Training Supervisor, Pierce County Public Transportation Benefit Area Authority Corporation (Pierce Transit), Lakewood, WA
Customer Service Improvement
  • Lee Burner, Secretary, Bus Operations Committee; Executive Director/VP Transit Servcie Delivery & Planning, Long Beach Transit, Long Beach, CA

Route 4: Paratransit & Mobility Best Practices

10:15 - 11:45 a.m.
Carson 3, Casino Level, Grand Sierra Resort

Highlighting best practices promoting accessible transportation and mobility.

Accessible public transportation is best served through a family of services and mobility management options.  From paratransit, fixed-route services, accessible taxis, vanpools, and other modes, transit agencies continue to embrace best practices, tailored to local settings and community needs. This session highlights best practices on ADA safety training for second-tier transit providers, trends in eligibility certification processes and integrating fixed route and paratransit technology. 
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Ron L. Brooks, Member, APTA Board of Directors; Chair, Access Committee; Manager of Accessible Transit Services, Valley Metro, Phoenix, AZ
ADA and Safety Training for Second Tier Transit Providers
  • Erin Heatly, Mobility Specialist, Monterey-Salinas Transit, Monterey, CA
Twelve Years of Using the In-Person Paratransit Eligibility Process
  • Tina Dubost, Manager, Accessible Services, San Mateo County Transit District (SamTrans), San Carlos, CA
Dutchess County's Flex Vehicles - Integrating Fixed Route and Paratransit Technology
  • Alex Fay, Vice President of Business Development, Syncromatics Corporation, Los Angeles, CA

Route 5: Complete Streets and Complete Trip: Improving Accessibility through Policy and Infrastructure

10:15 - 11:45 a.m.
Carson 1-2, Casino Level, Grand Sierra Resort

Strategies for implementing complete streets policies and a complete trip approach

Transit agencies are working with communities and other stakeholders to implement complete streets policies that provide safe access to transit and foster the complete trip for all users. In addition to providing safety and access for all users, complete sStreet design treatments take into account accommodations for disabled persons as required by the ADA. Join this session to learn how new trip planning technology and integrated mobility options that include walking, bike sharing, and car sharing can benefit all users. 
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Michael Jelen, P.E., Vice President & Managing Director, Vanasse Hangen Brustlin, Inc. , Vienna, VA
Tactical Urbanism for Transit: Parklets as Bus Stops
  • Stephen Newhouse, Transportation Planner, Service Development and Planning, AC Transit (Alameda Contra-Costa Transit District), Oakland, CA
Bus Stop Accessibility Feature on WMATA Trip Planner
  • Christian T. Kent, Vice Chair, Access Committee; Assistant General Manager, Access Services, Washington Metropolitan Area Transit Authority, Washington, DC
The BRT Complete Street: How BRT and Bicycles can Coexist
  • Brian Soland, Transportation Planner, CDM Smith, San Francisco, CA
  • Gregory J. Saur, PE, PTP, PTOE, Senior Transportation Planner and Engineer, CDM Smith, Raleigh, NC

Route 8: Achieving Excellence: Processes, Tools, and Successes

10:15 - 11:45 a.m.
Crystal 5, Casino Level, Grand Sierra Resort

Learning from industry leaders – modeling their successes

This interactive session celebrates the achievements of APTA members whose planning, pilots, and outcomes will provide you with take-aways and lessons learned for your personal professional toolkit. These featured sessions cross a wide spread of workforce innovations including improved customer service, employee engagement, workplace processes, and efficiencies. Our experts will share experiences in building tomorrow’s workforce, including best means to acquire and share essential knowledge, skills, information, and experiences. We will gain insights into best uses of social media to attract future employees, including developing award-winning training programs, all of which reinforce the message of workplace excellence. 
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Paul J. Larrousse, Member, APTA Board of Directors; Chair, Workforce Development Committee; Director, National Transit Institute Rutgers, The State Univ. of New Jersey, New Brunswick, NJ
Using “Lean” Models in the Workplace
  • Samantha Einarson, Lean Administrator, Pierce County Public Transportation Benefit Area Authority Corporation (Pierce Transit), Lakewood, WA
Driving a Culture of Excellence – Developing an Engaged, Productive and Efficient Workforce
  • Denise L. Billups, SVP, Business Development/ Executive Coach, C Robinson Associates, Inc., Atlanta, GA
Social Media and Operator Attainment
  • Fiona Rhodes, Communications & Customer Support Specialist, Blacksburg Transit, Blacksburg, VA
Developing Award-Winning Training Programs: Learning the Secrets
  • Denise Madaras, Director of Training Evaluation Services, PTG International, Inc. (Learning Measured), Germantown, MD
  • Elmer Coppage, Jr., Deputy Director, Training and Development, Maryland Transit Administration, Baltimore, MD

Route 8: Understanding the Brooks Act

10:15 - 11:45 a.m.
Carson 4, Casino Level, Grand Sierra Resort

The Brooks Act, also known as Qualifications Based Selection (QBS), or the Selection of Architects and Engineers statute, was enacted to provide an opportunity to select firms on the basis of competency, qualification and experience rather than price. This session will explore and explain the Brooks Act and how agencies can choose the best company to fit their needs.
 
Note: The Business Member Board Governors will raffle off a paid registration for a future APTA Conference at the end of this session!
 
Moderator
  • Huelon A. Harrison, Member, APTA Board of Directors; 1st Vice Chair, Business Member Board of Governors; Principal, Legacy Resource Group, Dallas, TX
Panelists
  • James Harper, Jr., Director, Office of Acquisition Management, Federal Transit Administration, Washington, DC
  • John O. Adler, CPPO, Chair, Procurement & Materials Management Committee; Vice President, Procurement, Dallas Area Rapid Transit, Dallas, TX
  • Joe Zavala Ramirez, Vice Chair, Procurement & Materials Management Committee; Manager, Contracts and Procurement, Valley Metro, Phoenix, AZ
  • Richard J. Wieczorek, Chair, Standards Bus Procurement Guidelines Terms and Conditions; Department Manager, Procurement and Materials Management, San Francisco Bay Area Rapid Transit District (BART), Oakland, CA

BUS DISPLAY

11 a.m. - 4 p.m.
Parking Lot 7, Outside Hotel, Grand Sierra Resort

(includes lunch from 12 - 2 p.m.; tickets required)
Buses will be on display for your inspection and manufacturers’ representatives will be on hand to discuss their products and answer your questions. To highlight this event a complimentary lunch for all conference and roadeo registrants will be available during the display from 12 to 2 p.m.

see Bus Display Reservations & Exhibitor Registration for details and to register

Mobility Management Committee

12:30 - 2 p.m.
Nevada 4-5, Spa Level, Grand Sierra Resort
Chair, Gary C. Thomas

Route 8: Mid-Level Manager Workshop: Careers - Preparing for the Next Steps

1 - 3:45 p.m.
Cascade 1, Mezzanine Level, Grand Sierra Resort

Mid-level managers in both public and private transportation organizations are the engines that keep the organization running. Specific skills brought mid-managers to the job…and the variety, complexity, and unpredictability of public transit holds their interest and builds valuable management skills. However, there is little time for contemplating the long term and preparing for the next step in your career. This session will provide a framework for cataloguing the skill, interest, and perspective needed to move into the ‘next job’ when you are ready. Join an interactive conversation that will lead to an understanding of getting to that next step.
 
AUDIENCE: Transit mid-managers and those preparing for the next step in their career.

FEE: The course is open to all Bus & Paratransit Conference registrants at no additional charge.
 
REGISTRATION: Pre-registration is not required. Please check on space and materials availability on site at the APTA registration desk. Space is limited so participation is on a first-come, first-served basis.
 
QUESTIONS? Contact APTA's Lindsey Robertson at 202.496.4818 or lrobertson@apta.com.
 
Presenter
  • Dr. Barbara K. Gannon, Chair, Organizational Development Subcommittee; Principal, GannonConsult, Gloucester, MA
  • Lindsey C. Robertson, Senior Program Manager - Workforce Development, American Public Transportation Association, Washington, DC

Route 2: Customer Service Challenge

2 - 3:30 p.m.
Reno Ballroom, Casino Level, Grand Sierra Resort

How would you respond in these situations?

Join us as the industry's best bus operators compete in a test of customer service skills at this entertaining event. Come see who walks away with the title of transit's 'top ambassador! 
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Host
  • Thomas J. Costello, Instructor, University of Illinois at Urbana-Champaign, Urbana, IL

Route 8: Emerging Leaders Graduation

2 - 3:30 p.m.
Crystal 1-2, Casino Level, Grand Sierra Resort

After a year-long program of workshops, briefings, webinars, and industry mentoring, the Emerging Leaders Program Class of 2017 will graduate. Join us in listening to their reflections on their past year. Highlights of the Emerging Leaders Program class projects will also be presented.  
 
Come congratulate this class on their initiative, drive, talent, and in graduating. This is the fourth class to graduate. We wish them much success as they move on to bright careers in public transportation.
 

Route 2: Bus Operations: Managing Bus Operations from the OCC to Creating the Right Policies and Procedures

2 - 4 p.m.
Carson 4, Casino Level, Grand Sierra Resort

Many transit organizations are shifting away from siloed decision making and using the OCC as the epicenter of their transit system and many more are strengthening their policies and procedures to better manage their operations. These presentations will give insight to both.
 
Moderator
  • Christine Kuennen, Senior Manager, Metro Mobility, Metropolitan Council, St. Paul, MN
Integrated Operations Planning in the Age of the Operations Control Center
  • David B. Carney, Assistant General Manager of Bus Operations, Massachusetts Bay Transportation Authority, Boston, MA
Operations Control Center – Gaining Control
  • Daniel Matta, OCC Manager, Transdev North America, Phoenix, AZ
Operations Policies and Procedures Management
  • Dave Fulton, Industry Solutions Manager, Scheduling, Planning & Operations, Trapeze Group, Mississauga, ON

Route 2: Buying New Buses? Electric? Hybrid? How Do You Decide What’s Best for Your Agency?

2 - 4 p.m.
Tahoe, Casino Level, Grand Sierra Resort

There are now several propulsion options for moving buses around your community, as well as more advanced technologies to consider for your agency's needs.
 
Session sponsored by Prevost and NovaBus 
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Carrie Butler, General Manager, Transit Authority of Lexington-Fayette Urban County Government (LexTran), Lexington, KY
So Many Fuel Choices, So Little Time? A Primer on Fuel Source Diversification.
  • Carrie Butler, General Manager, Transit Authority of Lexington-Fayette Urban County Government (LexTran), Lexington, KY
Challenges and Issues with Operating a Fleet of Battery Electric Bbuses (BEBs)
  • Jewels Carter, AIA, Manager Fleet & Facilities Division, WSP USA, Houston, TX
Optimized Solution for Electric Transit Bus System
  • Frederic Delrieu, Electromobility and Advanced Product Leader, Nova Bus, Plattsburgh, NY
Extending Electric Range with New Hybrid Technology
  • Bart W. Mancini, P.E., Senior Principal Systems Engineer, BAE SYSTEMS, Endicott, NY
Range Anxiety for Operators
  • Norman L. Hickling, Chief Operating Officer, Antelope Valley Transit Authority, Lancaster, CA

Route 2: ROADEO TECHNICIANS WORKSHOP: Electric Fan Engine Cooling System Operation, Diagnostics & Troubleshooting

2 - 4 p.m.
Nevada 8-10, Spa Level, Grand Sierra Resort

EMP’s Mini-Hybrid® engine cooling system is part of the Roadeo technicians competition in both the Cummins-Allison and Cummins-Voith modules. Come see the newest product, which utilizes EMP’s new 15” fan, learn more about how the system works and get diagnostic and troubleshooting tips. A functioning Gen IV system and a vehicle simulator will be used to demonstrate the service tool and real failure examples will be used to explain the troubleshooting process.

Certificate of Attendance
awarded upon completion of the course.

Workshop sponsored by Engineered Machined Products, Inc.
 
Break sponsored by BAE SYSTEMS
 
EMP's Technical Service Team
  • Jim Stark, Regional Sales and Service Manager - Midwest, Engineered Machined Products, Inc., Escanaba, MI
  • Susan Bucheger, Technical Services Manager, Engineered Machined Products, Inc., Escanaba, MI
  • Eddy Mercon, Regional Service Project Manager - Northeast, Engineered Machined Products, Inc., Burlington, NJ
  • Michael Santillanez, Regional Service Projecdt Manager - West, Engineered Machined Products, Inc., Escanaba, MI
  • Steven Babin, Regional Service Project Manager - Southeast, Engineered Machined Products, Inc., Escanaba, MI

Route 4: Here to Stay: Automated Transit Shuttles and the Future of Mobility

2 - 4 p.m.
Carson 3, Casino Level, Grand Sierra Resort

Currently operating in a city near you.

Both auto makers and large tech firms have invested heavily in a mobility future that anticipates a high presence of automated vehicles. Ford Motor Corp. Chairman Bill Ford has spoken of his visions of transit shuttles. Bolstered by current trends, such shuttles are destined to be part of the transit world. Several pilot projects are now in operation, with more to follow. Hear the descriptions of how automated shuttles are entering the real world of transit operations.
 
Moderator
  • Tina Quigley, General Manager, Regional Transportation Commission of Southern Nevada, Las Vegas, NV
Panelists
  • Katharine Eagan, AICP, Chief Executive Officer, Hillsborough Area Regional Transit Authority (HART), Tampa, FL
  • Brad Thoburn, Vice President, Long-Range Planning & System Development, Jacksonville Transportation Authority, Jacksonville, FL
  • Francis Julien, General Manager/Project Manager, Las Vegas Downtown Automated Shuttle, Keolis Transit America, Las Vegas, NV
  • Dr. Steven E. Polzin, Ph.D., P.E., Director, Mobility Policy Research, Center for Urban Transportation Research/College of Engineering, Tampa, FL
  • William Tsuei, PMP, CPA, CSM, Member, APTA Board of Directors; Chair, Information Technology Committee; Director of Information Technology, Access Services, El Monte, CA

Route 5: Navigating the Complete Trip: How Complete Streets Support Seamless Trips

2 - 4 p.m.
Carson 1-2, Casino Level, Grand Sierra Resort

Strategies to access transit and provide a seamless, complete trip for all riders

Bus stops are the entry points of a transit system. The first step of a customer’s complete trip is either a walk or wheel to the bus stop. However accessing the pathways to these stops and navigating the system can be challenging for the elderly and persons with disabilities.
 
In addition, new publications such as an info brief from The National Center for Mobility Management explore the concept of the complete trip and how complete streets policies can help ensure safe and convenient access to stops and corridors for all riders.
 
Join this session to learn how transit agencies are partnering with different stakeholders to improve bus stop placement and management, how technology can help users navigate accessible pathways to bus stops, and how new integrated mobility options are making pedestrians and cyclists safer while accessing stops. 
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Frederick N. Jones, AICP, Senior Project Manager - Community & Mobility Planning, Michael Baker International, Jacksonville, FL
Bus Stop Placements Tool Box
  • Tina H.T. Wu, AICP, Senior Technical Transit Planner, Regional Transportation Commission of Washoe County, Reno, NV
Accommodating Buses and Bicycles Together on the Streets of L.A. County
  • Andy Kosinski, Senior Transportation Engineer/Planner, Fehr & Peers, San Francisco, CA
  • Lia Yim, Los Angeles County Metropolitan Transportation Authority, Los Angeles, CA
Using GIS Technology to Assess Pathways for Paratransit Customers with Conditional Eligibility
  • Tony Lynch, Mobility Manager, Capital Metropolitan Transportation Authority, Austin, TX

Route 8: Balancing the Disparity

2 - 4 p.m.
Crystal 3-4, Casino Level, Grand Sierra Resort

Preparing our members for full compliance

Seeking equity in transit procurement is a balancing act. A disparity study determines whether, in the past or currently, an agency has engaged in exclusionary practices in the solicitation and award of contracts to minority and women owned business enterprises. A disparity study also helps to set a foundation for proactive business practices to achieve procurement equity. In this session we will discuss the rules, and engage the audience in a discussion on how we can assist our members in understanding and achieving full compliance.
 
Moderator
  • Brenda R. Nnambi, Chair, Procurement & Materials Management DBE Subcommittee; Diversity & Small Business Development Manager, Sound Transit, Seattle, WA
Panelists
  • Monica McCallum, Division Chief of Regional Operations, Office of Civil Rights, Federal Transit Administration, Washington, DC
  • Linda Ford, Chief Counsel, American Public Transportation Association, Washington, DC

Route 8: GENERAL SESSION: FTA Update

4 - 5 p.m.
Reno Ballroom, Casino Level, Grand Sierra Resort

Hear how the Federal Transit Administration and the U.S. Department of Transportation are preparing to meet the challenges of the next 30 years, dealing with aging infrastructure and growing demand, investing in workforce development and new technologies, and the FTA’s safety role.
 
Presiding
  • Jennifer Mitchell, Member, APTA Executive Committee; Chair, American Public Transportation Foundation; Director, Virginia Department of Rail and Public Transportation, Richmond, VA
Presenter
  • Matthew Welbes, Executive Director, Federal Transit Administration, Washington, DC
 

Tuesday, May 9

Environmental Justice/Title VI Subcommittee (Policy & Planning Committee)

7 - 8 a.m.
Whitney, Mezzanine Level, Grand Sierra Resort
Co-Chairs, Patrisha Piras & Benjamin Limmer, AICP & Ken Zatarain

Continental Breakfast

7:30 - 9 a.m.
Grand Salon, Casino Level, Grand Sierra Resort

Sponsored by WSP | Parsons Brinckerhoff
 company logo

Conference Registration Desk

7:30 a.m. - 4 p.m.
Convention Reg. Desk 1-2, Casino Level, Grand Sierra Resort

Host Information Desk

7:30 a.m. - 4 p.m.
Grand Salon, Casino Level, Grand Sierra Resort

Moderators/Speakers & AV Preview Room

7:30 a.m. - 4 p.m.
Teton 1, Mezzanine Level, Grand Sierra Resort

TCRP Information Center

7:30 a.m. - 4 p.m.
Grand Salon, Casino Level, Grand Sierra Resort

Route 8: GENERAL SESSION: How Transit Agencies are Integrating Rideshare and Public Transportation

8 - 9:15 a.m.
Reno Ballroom, Casino Level, Grand Sierra Resort

News you can use

Responding to the proliferation of commuting options brought on by various innovations of the sharing economy (carshare, rideshare, and bikeshare, among others), transit agencies around the country are reevaluating how they can best support mobility in their cities and suburbs. Every week, new approaches are being implemented for coordinating and integrating these services into an efficient system that conveniently provides a complete trip. The discussion will focus on these cutting-edge ideas. 
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Brian Duggan, Investigations Editor, Reno Gazette-Journal, Reno, NV
Panelists
  • Michael J. Lambert, Deputy Administrator of Transit, Massachusetts Bay Transportation Authority, Boston, MA
  • Jameson T. Auten, Member, APTA Board of Directors; Vice Chair, Mobility Management Committee; Chief, Regional Service Delivery & Innovations, Kansas City Area Transportation Authority, Kansas City, MO
  • Allison Wylie, Transportation and Mobility Policy Associate, Uber Technologies Inc., New York, NY
  • Gwo-Wei Torng, Ph.D., Director, Mobility Innovation, Federal Transit Administration, Washington, DC

Route 2: ROADEO OPERATORS WORKSHOP: Use of Force Continuum, Self-defense within the Guidelines of the Law

8:30 - 10:30 a.m.
Nevada 6-7, Spa Level, Grand Sierra Resort

This workshop will focus on guidelines for individuals present during an active shooting/workplace violence incident, understanding the levels and use of force within the law, and techniques on Command Presence.

Certificate of Attendance
awarded upon completion of the course.
 
Trainer
  • Paul Pabón, Lead Instructor, Apex-SCF LLC, Carson City, NV

Route 2: ROADEO TECHNICIANS WORKSHOP: Transmissions

8:30 - 10:30 a.m.
Nevada 8-10, Spa Level, Grand Sierra Resort

I have an Oil Analysis Report, but how do I use it?
 
This will be a workshop on the basics of ATF transmission fluid analysis, and we will also discuss engine oils. The class will cover the standard tests that are used in fluid analysis, what they mean, and how to use them most effectively. We will discuss when, where, and how to take samples so you get the most accurate results from a testing program. In addition to looking at individual results and their meaning, we will discuss trend analysis of the results and its role in a predictive maintenance program.

Certificate of Attendance
awarded upon completion of the course.
 
Workshop sponsored by Voith Turbo, Inc.
 
Trainer
  • Mark A. Bair, Senior Warranty Administrator/Certified Lubrication Specialist & Oil Monitoring Analyst I, Voith Turbo Inc., York, PA

Route 8: NTI TRAINING: Leading as a Mid-Level Manager in Today's Public Transportation Environment

8:30 a.m. - 12 p.m.
Cascade 1, Mezzanine Level, Grand Sierra Resort

This program provides a unique training and educational opportunity for transit managers and supervisors who hold mid-level positions in transit organizations. It provides participants with skills necessary to lead, manage, and supervise from the middle of the organization. 
 
 Topics include:
• Leadership Skills — Success today requires mid-managers to be leaders more than managers. What does this mean and how does one “lead to succeed?”
• Time Management — In doing more with less, how to manage one’s time to succeed.
• Emotional Intelligence — An introduction as to why emotional intelligence or self-leadership can be more important than the knowledge one has acquired.
 
CEUs 0.4 and CERTIFICATE OF ATTENDANCE awarded upon completion of the course.
 
AUDIENCE: Transit mid-managers and those preparing to enter mid-management.

FEE: The course is open to all Bus & Paratransit Conference registrants at no additional charge.
 
REGISTRATION: Pre-registration is not required. Please check on space and materials availability on site at the APTA registration desk. Space is limited so participation is on a first-come, first-served basis.
 
QUESTIONS? Contact APTA's Lindsey Robertson at 202.496.4818 or lrobertson@apta.com.
 
Instructor
  • Paul J. Larrousse, Member, APTA Board of Directors; Chair, Workforce Development Committee; Director, National Transit Institute Rutgers, The State Univ. of New Jersey, New Brunswick, NJ

Route 2, Route 3: Lessons Learned from the 2017 International Study Mission on Safety Culture, State of Good Repair, and Innovative Operations

9:30 - 10:30 a.m.
Crystal 5, Casino Level, Grand Sierra Resort

Bus CEOs insights, perspectives and observations

In April 2017, APTA held an international study mission focusing on safety culture, state of good repair, and innovative operations in Hong Kong, Singapore, and Tokyo. The study mission gave participants the opportunity to explore strategies public transportation operators have taken to continue to be on the cutting edge of innovation and provide top-notch transit performance and customer service. Hear key takeaways from bus transit agencies CEOs who participated in the study mission. 
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Doran J. Barnes, Chair, APTA; Executive Director, Foothill Transit, West Covina, CA
Remarks
  • Richard A. White, Acting President & CEO, American Public Transportation Association, Washington, DC
Panelists
  • Donna DeMartino, Secretary, Mid-Size Operations Committee; General Manager/CEO, San Joaquin Regional Transit District, Stockton, CA
  • Jeanne Krieg, Chair, Awards Committee; Immediate Past Chair, Small Operations Committee; Chief Executive Officer, Eastern Contra Costa Transit Authority, Antioch, CA
  • David Cangany, General Manager & CEO, South Bend Public Transportation Corporation (Transpo), South Bend, IN

Route 1, Route 4: Technology in Demand Reponse

9:30 - 11 a.m.
Crystal 3-4, Casino Level, Grand Sierra Resort

How can we apply advances in technology and innovative systems to our most expensive means of transport and, hopefully, improve efficiency and reduce costs. Emerging technologies that can be of help in this field will be reviewed at this session.
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Manjit Kaur Sooch, Vice Chair, Information Technology Committee; Director of Systems and Software Development, AC Transit (Alameda Contra-Costa Transit District), Oakland, CA
Is Your Cashless Faring Discriminating to Paratransit Passengers?
  • Jeff Zarr, Industry Solutions Manager, Demand Response, Trapeze Group, Cedar Rapids, IA
The Advancement of Transit in the Age of On-demand Mobility
  • Anne Bruskland, Transportation Planner, King County Metro Transit Division/Department of Transportation, Seattle, WA
Paratransit AVL System for Passenger Security
  • Christian T. Kent, Vice Chair, Access Committee; Assistant General Manager, Access Services, Washington Metropolitan Area Transit Authority, Washington, DC
Demand Response Features on TCIP, the Transit ITS Standard
  • Robert G. Ayers, President, Ayers Electronic Systems, LLC, Richmond, VA

Route 2: Case Studies for Planning, Operating, and Maintaining Zero Emission Buses

9:30 - 11 a.m.
Crystal 1-2, Casino Level, Grand Sierra Resort

This session will provide an in-depth look into how three different agencies decided to invest in advanced technologies for their bus operations.
 
Moderator
  • Mike Finnern, Chair, Clean Propulsion & Support Technology Committee; Customer Service Director, Proterra Inc., Greenville, SC
Determining the Feasibility for BEB’s and Designing an Electric Road Map at RTC Washoe County and Electric Bus Charging Road Map
  • David Carr, Facilities and Fleet Manager, Regional Transportation Commission of Washoe County, Reno, NV
Leading the Way to a Zero-Emissions Fleet: How King County Metro is Planning for the Transition
  • Lisa Shafer, Transportation Planner III, King County Metro Transit Division/Department of Transportation, Seattle, WA
  • Joseph T. Iacobucci, Director of Transit, Sam Schwartz Engineering, New York, NY
Alameda Contra-Costa Transit District’s Experience with 40-Foot Fuel-Cell Buses
  • H. E. Christian Peeples, Director At-Large, AC Transit (Alameda Contra-Costa Transit District), Oakland, CA
  • Roland Fecteau, Assistant Director of Maintenance, AC Transit (Alameda-Contra Costa Transit District), Oakland, CA

Route 4: Meeting ADA Requirements and Managing the Costs of Paratransit Services

9:30 - 11 a.m.
Carson 3, Casino Level, Grand Sierra Resort

Innovative methods to meet ADA requirements, provide quality service, and contain or reduce paratransit costs

As communities move forward to providing a wide range of public transportation services and mobility options, one common concern is the rising costs of providing these services, including paratransit operators. Transit providers continually pursue methods to contain, control or reduce paratransit costs. Learn from your peers about best practices in paratransit cost and containment.
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • David R. Rishel, Principal, Delta Services Group Inc., Newtown, PA
TTC Wheel-Trans 10-Year Strategy
  • Eve Wiggins, Head of Wheel-Trans, Toronto Transit Commission, Toronto, ON
Real-time Mobility on Demand
  • Robert James, Senior Project Manager, HNTB Corporation, Parsippany, NJ
Increasing Service Quality - Centralized Scheduling & Integrated Taxis and Third-Party Operators
  • Arjan van Andel, Director, Business Development, GIRO Inc., Annapolis, MD
Using Structure, Simplicity and Consistency to Keep the RM Process Reasonable
  • Ron L. Brooks, Member, APTA Board of Directors; Chair, Access Committee; Manager of Accessible Transit Services, Valley Metro, Phoenix, AZ

Route 8: Buy America: Conducting Pre-Award and Post-Delivery Audits for Rolling Stock Procurements

9:30 - 11 a.m.
Carson 4, Casino Level, Grand Sierra Resort

This session will review the requirements for conducting pre-award and post-delivery audits for rolling stock procurements. Attendees will be able to ask questions of federal Officials and share best practices.
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Richard J. Wieczorek, Chair, Standards Bus Procurement Guidelines Terms and Conditions; Department Manager, Procurement and Materials Management, San Francisco Bay Area Rapid Transit District (BART), Oakland, CA
Panelists
  • Robert F. Nixon, President, Diversity Matters 2 US, LLC, Canisteo, NY
  • Cecelia Comito, Assistant Chief Counsel, Federal Transit Administration, Washington, DC
  • Steven S. Policar, Superintendent, Transit Fleet Contract Management Group, King County Metro Transit Division/Department of Transportation, Seattle, WA
  • Janette M. Hunter, CFE, CPA, Founder and Managing Director, Global Innovations, U.S.A., Tucson, AZ

Route 8: Career Pathways for Women in Transit

9:30 - 11 a.m.
Carson 1-2, Casino Level, Grand Sierra Resort

Maximizing untapped talent and opportunities

Women are still significantly under represented in many of the higher wage, higher skilled jobs in public transportation. This limited participation not only impacts women’s economic security, but also robs the transit industry of a valuable segment of the labor force. Representatives from the Transportation Learning Center will discuss how transportation systems can build capacity to support the equitable inclusion of women.
 
This interactive session will offer practical information and relevant tools and exercises for encouraging, preparing, and retaining women in nontraditional jobs.
 
Presenters
  • Lauren Sugerman, Consultant, Chicago Women in Trades, Transportation Learning Center, Silver Spring, MD
  • Jack K. Clark, Executive Director, Transportation Learning Center, Silver Spring, MD

Route 7: BUS RAPID TRANSIT (BRT) TUESDAY

9:30 a.m. - 4:30 p.m.
Tahoe, Casino Level, Grand Sierra Resort

Join us for the fourth annual BRT Tuesday - a full-day dedicated to BRT professionals engaged in planning and project development. Take advantage of this opportunity to learn and interact with your BRT peers and other associated transit professionals on a variety of topics related to BRT.
 
FEE: The BRT Tuesday events are open to all Bus & Paratransit Conference registrants at no additional charge.

REGISTRATION: Pre-registration is not required. Please check on space and materials availability on site at the APTA registration desk. Space is limited so participation is on a first-come, first-served basis.
 
QUESTIONS?
Program: Contact APTA's Jeff Hiott at 202.496.4881 or jhiott@apta.com.
 
see BRT Tuesday or click on the BRT Tuesday icon on the conference app home page for agenda and speaker information
 

BUS PRODUCTS & SERVICES SHOWCASE

10:30 a.m. - 2 p.m.
Summit Pavillion, Casino Level, Grand Sierra Resort

(includes lunch from 12 - 2 p.m.; tickets required)
Many business members’ bus products and services will be showcased in the Grand Sierra's Summit Pavilion. Registrants can view the products and obtain information relating to the bus products and services on display. Expert personnel will be on hand to answer your questions as you inspect what’s new and innovative in the world of bus and paratransit equipment and services.

see Showcase Reservations & Exhibitor Registration for details and to register

Route 1: ITS

1:30 - 3 p.m.
Crystal 3-4, Casino Level, Grand Sierra Resort

Intelligent transportation systems (ITS) is fundamental to the way we operate bus systems today. Applications are now addressing such new ideas as connected vehicles, advances in video monitoring, and rider communications. Hear the latest from the practitioners who are doing it today.
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Brendon Hemily, Ph.D., Chair, Passenger Transportation Systems & Services Committee; Principal, Brendon Hemily, Toronto, ON
Rider Communication and Future Technologies
  • Alex Fay, Vice President of Business Development, Syncromatics Corporation, Los Angeles, CA
Pedestrian Detection and Collision Avoidance in Near Bus Stops Scenarios
  • Uri Tamir, Director of Strategic Initiatives, Mobileye, New York, NY
Is Uber a Threat to Public Transit?
  • Thomas Standley, Business Development Associate, DoubleMap, Inc., Indianapolis, IN
Key to Successful Mobile Video Monitoring Solution Begins with Wireless Management Software
  • Matthew Siwek, Sales Director, Apollo Video Technology, Bothell, WA
Advancements in Connected Vehicle Technology in Transit: Enhanced Transit Safety Retrofit and More
  • Jeffrey P. Arch, Connected Vehicle Program Manager, Battelle Memorial Institute, Columbus, OH
  • Richard Czeck, Director of Safety, Greater Cleveland Regional Transit Authority, Cleveland, OH

Route 3, Route 4: Managing Safety and Special Needs Customers

1:30 - 3 p.m.
Crystal 1-2, Casino Level, Grand Sierra Resort

Transit services for customers with special needs incorporates many aspects; paratransit services, modified regular service, vehicles, bus stops, training, communication, and much more. Join us for this informative session to learn about best practices that can help you improve your approaches to managing the safety and service delivery for your important customers with special needs, including the aging population and customers with disabilities.
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Michael Greenwood, Deputy Executive Director, Operations & Safety, Access Services, El Monte, CA
Panelists
  • Douglas J. Cross, Principal, Douglas J. Cross Transportation Consulting, Oakland, CA
  • Lisa M. Aulick, Director, ADA & Paratransit Services, Southwest Ohio Regional Transit Authority(SORTA)/Metro, Cincinnati, OH
  • Christian T. Kent, Vice Chair, Access Committee; Assistant General Manager, Access Services, Washington Metropolitan Area Transit Authority, Washington, DC

Route 4: Walk and Roll Wellness Event

1:30 - 3 p.m.
Carson 3, Casino Level, Grand Sierra Resort

Diversity & Inclusion: Connecting People, Embracing Differences

This year’s “Walk and Roll” Wellness event - walking or using one’s wheelchair through Reno celebrates good health, diversity and inclusion, and supports accessible transportation. Our growing number of participants unite in support of accessible transportation that benefits people with disabilities in our communities.

Presiding
  • Doran J. Barnes, Chair, APTA; Executive Director, Foothill Transit, West Covina, CA
Remarks
  • Richard A. White, Acting President & CEO, American Public Transportation Association, Washington, DC
  • Bob Lucey, Vice Chair, Regional Transportation Commission of Washoe County, Reno, NV
  • Ron L. Brooks, Member, APTA Board of Directors; Chair, Access Committee; Manager of Accessible Transit Services, Valley Metro, Phoenix, AZ
  • Carol Wright, Vice President, Mobility & Transportation, Easter Seals Transportation Group, Washington, DC

Route 5: Creating Transit Oriented and Livable Communities with Mobility Options

1:30 - 3 p.m.
Carson 1-2, Casino Level, Grand Sierra Resort

Learn how to leverage creative tools and partnerships in support of building TOCs

For many communities, buses remain the primary mode that connects the majority of people to quality schools, jobs, and healthcare. Because of this, transit agencies and communities are closely examining their land-use policies along corridors and around bus stops to ensure that they maximize the benefits of the existing transit network.
 
This session will explore how successfully planning for sustainable, livable communities around bus-based transit can lead to increased mobility, more jobs, and greater support for transit overall.
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Brian McMahon, Department Manager, Transportation, HNTB Corporation, Arlington, VA
Exploring Transit’s Contribution to Livability in Rural Communities
  • Dr. Ranjit Godavarthy, Ph.D., Associate Research Fellow, Upper Great Plains Transportation Institute, Fargo, ND
Sustainable Mobility Options to the Nation's Largest Industrial Center
  • Carol Perry, Trip Reduction Specialist, Regional Transportation Commission of Washoe County, Reno, NV
Long Range Planning to Build Successful Communities
  • Lisa Shafer, Transportation Planner III, King County Metro Transit Division/Department of Transportation, Seattle, WA

Route 8: FTA Procurement Hot Topics

1:30 - 3 p.m.
Carson 4, Casino Level, Grand Sierra Resort

The long awaited New Procurement Best Practices Guide! 4220.1G!  Buy America Act!  Hear the latest procurement news from the FTA. This session is a must attend for anyone with general procurement responsibilities and those involved in the procurement of new buses. This session will also share new FTA updates on bus testing. 
 
Moderator
  • John O. Adler, CPPO, Chair, Procurement & Materials Management Committee; Vice President, Procurement, Dallas Area Rapid Transit, Dallas, TX
Panelists
  • James Harper, Jr., Director, Office of Acquisition Management, Federal Transit Administration, Washington, DC
  • Marcel Belanger, Bus Testing Program Manager, Office of Research, Demonstration and Innovation, Federal Transit Administration, Washington, DC

Route 1, Route 2: Operations

3:30 - 5 p.m.
Crystal 3-4, Casino Level, Grand Sierra Resort

At the heart of any transit system is operations. There are innovative means of optimizing system operations drawn from technological advances and the adoption of innovative practices. These ideas will be addressed in this session.
 
Moderator
  • Robert G. Ayers, President, Ayers Electronic Systems, LLC, Richmond, VA
Using Technology To Get Buses Back on Schedule
  • Craig Kairis, Sales Engineer, Global Traffic Technologies, LLC, St Paul, MN
Using Existing and New Technology to Promote D-Link
  • Jennifer Jones, Project Manager II-Planning & Development, Dallas Area Rapid Transit, Dallas, TX
Bus Stop Inventory App
  • Beatris Megerdichian, Transit Planner, Gold Coast Transit, Oxnard, CA

Route 2: Small Operators - Best Practices

3:30 - 5 p.m.
Crystal 1-2, Casino Level, Grand Sierra Resort

Learn about best practices and other hot topics from the perspective of small transit operators.
 
Moderator
  • Kimberly A. Dunham, Executive Director, Greater New Haven Transit District, Hamden, CT
Transforming the Bus Stop Inventory Process - Using Open Source Tools for Data Collection
  • Beatris Megerdichian, Transit Planner, Gold Coast Transit, Oxnard, CA
Expanding the Transportation Network through Rides to Wellness...Providing Wellness Trips Including Same-Day Service within 30 Minutes
  • Harmony Lloyd, Director of Planning, Innovation, and External Affairs, Mass Transportation Authority, Flint, MI
Ridership and Service Levels
  • Joanne Phoenix, Manager, Planning and Accesible Services, Oakville Transit, Oakville, ON
Electric Bus Program
  • Richard DeRock, General Manager, Link Transit (Chelan-Douglas Public Transportation Benefit Area), Wenatchee, WA
Being Bold and Taking Risks: The Redesign of a Suburban Transit System
  • Christin Wegener, Director of Planning and Communications, Livermore Amador Valley Transit Authority (WHEELS), Livermore, CA

Route 3: Safety Management Systems (SMS) - Transit Agency Implementation

3:30 - 5 p.m.
Crystal 5, Casino Level, Grand Sierra Resort

While safety management is not new to transit, the FTA has been developing an updated Safety Management System (SMS) format to encourage industry-wide adoption for consistent safety management practices. Make sure you attend this important session to learn how your agency can update your programs to strengthen control of safety risks, and correct safety problems earlier on.
 
Our informative panel includes transit system representatives who have been implementing SMS concepts.
 
Moderator
  • Helen (Beth) McCormick, General Manager-Transit, Orange County Transportation Authority, Orange, CA
Panelists
  • Richard Czeck, Director of Safety, Greater Cleveland Regional Transit Authority, Cleveland, OH
  • Sheldon Cody Shaw, Safety Manager, Utah Transit Authority, Salt Lake City, UT
  • Lisa Staes, Chair, Bus Safety Committee; Director, Transit Safety and Workforce Development Programs, Center for Urban Transportation Research/College of Engineering, Tampa, FL

Route 5: Title VI Analysis and Community Engagement

3:30 - 5 p.m.
Carson 1-2, Casino Level, Grand Sierra Resort

See how to best implement Title VI regulations and innovate in engagement.

Federal regulations in Title VI aim to prohibit discrimination on the basis of race, color, and national origin. Understanding the best ways to implement these, however, can pose challenges and opportunities to transit agencies that receive federal funding. Hear from these speakers as they discuss challenges in equity analysis, fare considerations, and innovative engagement techniques that reach wider audiences.
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Benjamin Limmer, AICP, Co-Chair, Environmental Justice/Title VI Subcommittee; Assistant General Manager, Metropolitan Atlanta Rapid Transit Authority, Atlanta, GA
Working through the Grey Areas of Title VI Equity Analysis
  • Jake Warr, Columbia Gorge Express Manager, Oregon Department of Transportation, Portland, OR
Not Your Grandmother’s Public Meeting: Innovative Engagement Strategies for 21st Century Projects
  • Samantha Sink, Transit Development Planner, Hampton Roads Transit, Hampton, VA
Achieve a Win-Win Outcome! How to Effectively Communicate Title VI Equity Analysis Results to Successfully Implement Service Improvements
  • Gordon Robinson, PMP, Director of Planning, Corpus Christi Regional Transportation Authority, Corpus Christi, TX

Route 8: How is Your Ridership Doing?

3:30 - 5 p.m.
Carson 3, Casino Level, Grand Sierra Resort

New Strategies for Attracting and Retaining Transit Ridership

A multitude of factors are affecting current day ridership. Sustained low gasoline prices, lingering impacts of the great recession, work-at-home trends, gentrification, and immigration trends are all factors in play, along with changes in the mobility ecosystem overall. This roundtable discussion will focus on the creative marketing ideas, innovative service planning concepts, and possible policy prescriptions that can make a difference.
 
Moderator
  • Jennifer Kalczuk, Immediate Past Chair, Marketing & Communications Committee; Co-Chair, Marketing -- Advocacy Communications Task Force; Vice President for Client Relations, AlphaVu, Washington, DC
Discussants
  • John D. Duncan, Chief Operating Officer & Senior Deputy Administrator, Maryland Transit Administration, Baltimore, MD
  • E. Susan Meyer, Chief Executive Officer, Spokane Transit Authority, Spokane, WA
  • Dr. Chris Lowe, Executive Director, Bus Association Victoria Inc., Port Melbourne, VC, Australia

Route 8: Paying it Forward: Mentoring, Apprenticeships, and Internships

3:30 - 5 p.m.
Carson 4, Casino Level, Grand Sierra Resort

A ticket to success – providing real-world experience

Workforce leaders across industries reinforce the importance and necessity to develop, support, and provide proven venues to support a new workforce. Hear from those who have developed new partnership programs to connect industry and higher ed. Learn firsthand how operators and maintainers are benefitting from ongoing advanced technology training in partnership with a local community college. Understand how nationally-agreed upon industry standards play a vital role when addressing and rolling out apprentice-based programs.

Moderator
  • Prof. Jesus Guerra, Jr., Chair, Education and Career Awareness Subcommittee; Director, Transportation Workforce Institute, Los Angeles Trade Technical College, Los Angeles, CA
Panelists
  • Gerry Akkerman, Director, Business Technology Planning, South Coast British Columbia Transportation Authority (TransLink), New Westminster, BC
  • Bobby Hill, Midwest Regional Sales Manager, BYD Motors, Inc., Los Angeles, CA
  • Diana Hermone, Joint Workforce Investment (JWI) Director, Amalgamated Transit Union Local 265, Campbell, CA
  • Jamaine Gibson, Joint Workforce Investment, Apprenticeship Coordinator, Santa Clara Valley Transportation Authority, San Jose, CA
  • Tia Brown, Project Manager, Transportation Learning Center, Silver Spring, MD

INTERNATIONAL BUS ROADEO AWARDS BANQUET

7 - 9 p.m.
Reno Ballroom, Casino Level, Grand Sierra Resort

(tickets required)
Join the Bus Roadeo participants and their friends and guests at the Awards Banquet to recognize the “best of the best”  APTA’s 2017 Roadeo champions!
 
TICKETS
Bus & Paratransit Conference Registrants
Tickets for the Awards Banquet are not included in the conference registration fee, but may be purchased in advance at a cost of $150 each by completing the “Bus Roadeo Awards Banquet Tickets” portion of the Meeting Registration Form and submitting it with your payment to APTA. 
 
Roadeo Participants 
As part of the registration fee, each roadeo participant receives a banquet ticket and one ticket is included in the spouse/guest registration fee. Please complete the Bus Roadeo Registration Form and submit it with your payment to APTA.  
 
SEATING
Bus &Paratransit Conference Registrants
If you wish to sit with your roadeo team members, please indicate this by checking the “File my invitation(s) with my Roadeo Team’s Registration Packet” box in the “Bus Roadeo Awards Banquet Tickets” portion of the Meeting Registration Form. This will assure that you will be assigned seating at your team’s table(s). If you do not check this box, your invitation will be filed with your bus conference registration packet.
 
Invitations filed with your bus conference registration packet must be exchanged for a valid ticket at the banquet invitation exchange desk in the APTA registration area in the Grand Sierra Hotel from 7:30 a.m., Sunday, May 7 through 12 p.m., Tuesday, May 9. At that time you may select your table on a first-come, first-served basis. If you wish to sit with guests and friends, you must exchange all invitations at the same time.
 
Roadeo Participants
Roadeo teams must take their banquet invitations and exchange them for assigned seating at the APTA Roadeo registration desk in the Grand Sierra Hotel, beginning 2 p.m. Friday, May 5 through 9 a.m. through 12 p.m. Tuesday, May 9. The entire team, and any bus conference registrants whose tickets are filed with the team, will be given a choice of seats together on a first-come, first-served basis.

QUESTIONS?

Bus & Paratransit Conference Registrants: Contact APTA’s Kwakuita Spence at 202.496.4845 or kspence@apta.com
Roadeo Participants: Contact Anitha Atkins at 202.496.4839 or aatkins@apta.com; or Saahir Brewington at 202.496.4834 or sbrewington@apta.com.
 
 

Wednesday, May 10

Coffee Service

7:30 - 8:30 a.m.
Grand Salon, Casino Level, Grand Sierra Resort

Route 1: Data

8 - 9:30 a.m.
Crystal 3-4, Casino Level, Grand Sierra Resort

A four-letter word for massive information manipulation. What can we do with it and what would we do without it? This rapidly expanding field is demanding more and more of our attention. What is big data and how can we use it effectively and efficiently.
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • William Tsuei, PMP, CPA, CSM, Member, APTA Board of Directors; Chair, Information Technology Committee; Director of Information Technology, Access Services, El Monte, CA
A Simple Solution to Complex Data Collection
  • Thomas J. Smith, Clever Devices Ltd., Woodbury, NY
Who’s Hungry for More Info?
  • Matt Riddick, Project Manager, Cubic Transportation Systems, Inc., Concord, CA
Big Data and the Internet of Things: How Video-based Safety Solutions Leverage Advanced Technologies
  • Jason Palmer, Chief Operations Officer, SmartDrive Systems, Inc., San Diego, CA
Using Big Data to Identify Bus Improvements in Complete Streets Projects
  • Nathan Conable, AICP, Principal, Fehr & Peers, Oakland, CA

Route 2, Route 3: Extreme Climate Conditions, Transit and Emergency Response

8 - 9:30 a.m.
Carson 4, Casino Level, Grand Sierra Resort

It´s not just the mailman who delivers during rain, sleet, hail, and snow, transit is out there during these and many other extreme climate conditions. What are the safety and operational factors you need to consider? What special training and technology is needed? And when are the safety risks too significant to continue service? 
 
Find out the answers to these and many more questions by attending this session to learn from our panel of industry experts whose agencies have been tested to the limits and are prepared to share their experiences and lessons learned.
 
Moderator
  • Mark T. Johnson, Assistant General Manager, Lane Transit District, Eugene-Springfield, OR
Panelists
  • Michael Greenwood, Deputy Executive Director, Operations & Safety, Access Services, El Monte, CA
  • Louwana S. Oliva, General Manager, Centre Area Transportation Authority (CATA), State College, PA
  • Christine Kuennen, Senior Manager, Metro Mobility, Metropolitan Council, St. Paul, MN

Route 2, Route 6: Bus Facilities: Planning for Today, Building for Tomorrow

8 - 9:30 a.m.
Crystal 1-2, Casino Level, Grand Sierra Resort

Transit agencies face an array of ever-changing facility challenges. These presentations will focus on planning and improving facilities for today and into the future.
 
Moderator
  • Jeff Hiott, Director Operations and Standards, American Public Transportation Association, Washington, DC
How Much Do I Really Need? Establishing a Realistic Budget for Bus Operations & Maintenance Facilities
  • Mark A. Ellis, Central Region Manager, Maintenance Design Group, LLC, Houston, TX
Lighting the Way
  • Merlin Maley, AIA, LEED AP, BD&C, NCARB, Western Region Transit Director, Principal, RNL Design, Denver, CO
Port Authority Bus Terminal Design Competition – Designing for the Future of New York
  • Daniel Berkowsky, P.E., Senior Transit Engineer, Sam Schwartz Engineering, New York, NY
Planning for Tomorrow’s Buses in PT Facilities
  • Tony Kellen, Vice Chair, Business Member Programs Committee; Business Development, Wendel, Minneapolis, MN

Route 4: New Mobility Ecosystems - Advancing Mobility Management

8 - 9:30 a.m.
Carson 1-2, Casino Level, Grand Sierra Resort

Advancing integrated and innovative mobility management

The rise of new technologies presents transit agencies with both opportunities and challenges. While these new technologies and partnerships among agencies and external stakeholders are leading to innovative ways to meet every customer’s mobility needs, these new, and often unfamiliar, operational strategies and business models apply pressure on existing policies, practices, and operations within agencies. 
 
Join this session to learn about the goals, obstacles, and solutions associated with a transit agency’s use of external mobility providers. Speakers will discuss how transit agencies are coordinating with regional partners and leveraging new products to improve paratransit and on-demand services, as well as the lessons learned from transit agency pilot programs such as the Mobility on Demand Sandbox.
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Marlene B. Connor, Member, APTA Board of Directors; Immediate Past Chair, Mobility Management Committee; Chair, Intergovernmental Issues Legislative Subcommittee; Co-Chair, Systems Management & Operations Planning Subcommittee; Principal/Manager, Marlene Connor Associates, LLC, Holyoke, MA
Panelists
  • Koorosh Olyai, P.E., Senior Principal - Transportation, Stantec Consulting Services Inc., Dallas, TX
  • Anne Bruskland, Transportation Planner, King County Metro Transit Division/Department of Transportation, Seattle, WA
  • J. William Rodman, Principal, Nelson\Nygaard Consulting Associates, Boston, MA

Route 4: Separate Call and Control Centers for Paratransit Services

8 - 9:30 a.m.
Carson 3, Casino Level, Grand Sierra Resort

When to inject them into your service model; when to lose them; do’s and don’ts; and lessons learned
The Massachusetts Bay Transportation Authority (MBTA) share’s the agency’s experience in developing a centralized call and control center


In the last decade, several transit agencies have centralized their ADA paratransit reservations scheduling, and in some cases, dispatching and same-day customer issue handling functions. Some agencies with long-standing have migrated to different models. This session explores relevant findings from TCRP Synthesis J-09, Task SG-14, “ADA Paratransit Service Models,” and how the MBTA moved to a centralized center for its three paratransit service providers, staffed by a call center management firm.

Where and When Centralized Call & Control Centers Make Sense
  • J. William Rodman, Principal, Nelson\Nygaard Consulting Associates, Boston, MA
The Do’s and Don’ts of Procuring a Call Center Management Firm
  • Michael J. Lambert, Deputy Administrator of Transit, Massachusetts Bay Transportation Authority, Boston, MA
The “Global” Experience: What’s it like on the Other Side of the Fence? What does it take to be a Good Partner?
  • Bryan Overcash, Chief Operating Officer, Global Contact Services, LLC, Salisbury, NC

Conference Registration Desk

8 - 10:30 a.m.
Convention Reg. Desk 1-2, Casino Level, Grand Sierra Resort

Host Information Desk

8 - 10:30 a.m.
Grand Salon, Casino Level, Grand Sierra Resort

Moderators/Speakers & AV Preview Room

8 - 10:30 a.m.
Teton 1, Mezzanine Level, Grand Sierra Resort

TCRP Information Center

8 - 10:30 a.m.
Grand Salon, Casino Level, Grand Sierra Resort

Route 1: Automation

9:45 - 11:15 a.m.
Crystal 1-2, Casino Level, Grand Sierra Resort

Automation is upon us. Within the foreseeable future automated vehicles will be competing with transit for riders. How should we prepare for this situation? We need to adapt and become more flexible in our approach to becoming mobility managers.
 
Moderator
  • Dr. Ranjit Godavarthy, Ph.D., Associate Research Fellow, Upper Great Plains Transportation Institute, Fargo, ND
Minnesota Bus on Shoulder System (BoSS); Automating Public Transit in the Connected and Automated Era
  • Tyre Fant, IT Administrator, Minnesota Valley Transit Authority (MVTA), Burnsville, MN
Staying in Control: Bridging the Gaps in Autonomous Vehicle Safety
  • Robert Kogan, Vice President, Transportation Resource Associates, Inc., Philadelphia, PA
Planning for a World with Automated Vehicles
  • Stephen Buckley, Northeast Manager for Planning, Environment and Traffic, WSP USA, Philadelphia, PA

Route 2: Bus Operators are the Front Line Representatives - Let's Train and Protect Them

9:45 - 11:15 a.m.
Crystal 3-4, Casino Level, Grand Sierra Resort

Find out new ways to train and educate your bus operators to so they are protected from difficult situations.
------------------------------------------------------
visit http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • Louwana S. Oliva, General Manager, Centre Area Transportation Authority (CATA), State College, PA
Holistic Approach to Operator Assault Prevention
  • Cordell Surrett, Retired Board Member, Cordell Surrett, Griffith, IN
Dealing with Difficult Passenger Situations
  • Joel Michael Volinski, Director, National Center for Transit Research, Center for Urban Transportation Research/College of Engineering, Tampa, FL
Learn the Secret to Developing an Award-Winning Training Program
  • Denise Madaras, Director of Training Evaluation Services, PTG International, Inc. (Learning Measured), Germantown, MD
  • Elmer Coppage, Jr., Deputy Director, Training and Development, Maryland Transit Administration, Baltimore, MD
The Use of Simulation to Generate Comprehensive Driver Training Programs
  • Robert Raheb, FAAC Incorporated, Ann Arbor, MI

Route 5: Sustainability in Action

9:45 - 11:15 a.m.
Carson 1-2, Casino Level, Grand Sierra Resort

Learn how sustainability initiatives provide value to your agency

Sustainable practices offer agencies the opportunity to responsibly manage their assets and reduce expenses while maintaining levels of service and improving their standing as good community and environmental stewards. Hear from these panelists as they discuss strategies to increase efficiencies, adopt environmentally-responsible practices, and designing for rider and operator wellbeing.
------------------------------------------------------
visit
http://www.tcrponline.org/SitePages/bus-conference.aspx to access TCRP-related documents
 
Moderator
  • J. Barry Barker, Member, APTA Board of Directors; Chair, Legislative Committee; Chair, Sustainability Committee; Executive Director, Transit Authority of River City (TARC), Louisville, KY
When Return on Investment Means Value on Investment: Designing for Well-being
  • Barbara Berastegui, AIA, LEED AP BD+C, Senior Associate, RNL Design, Tempe, AZ
Sustainable Business Practices at VIA Metropolitan Transit
  • Alison Buck, Environmental Programs Manager, VIA Metropolitan Transit, San Antonio, TX
Lessons from Starting a Sustainability Plan
  • Cole Peiffer, Planner, Regional Transportation Commission of Washoe County, Reno, NV
Results and Measurement-Oriented Operations towards Sustained Quality Services
  • James Hunter, Chair, Board of Directors, Golden Empire Transit District, Bakersfield, CA

Route 2, Route 8: CLOSING GENERAL SESSION: Reimagining Bus Service in Your Region

11:30 a.m. - 12:30 p.m.
Reno Ballroom, Casino Level, Grand Sierra Resort

Finding the secret sauce

Many transit systems have decided that now is the time to rethink their established bus route network and to start from scratch. Transit agencies are engaging their communities in efforts to re-imagine their bus systems in line with new employment centers and growth patterns. 
 
This interactive discussion will be an opportunity to learn how other regions have put their systems under the microscope and discovered adjustments that not only have given things a new look, but have resulted in more efficient and effective service.
 
Moderator
  • Timothy H. Kelly, Executive Vice President, Metropolitan Transit Authority of Harris County, Houston, TX
Panelists
  • Henry Li, General Manager/CEO, Sacramento Regional Transit District, Sacramento, CA
  • Christina O'Claire, Assistant General Manager, Planning and Customer Service, King County Metro Transit Division/Department of Transportation, Seattle, WA
  • Todd Hemingson, AICP, Vice President, Strategic Planning & Development, Capital Metropolitan Transportation Authority, Austin, TX
  • W. Curtis Stitt, Member, APTA Board of Directors; Chair, Mid-Size Operations Committee; President/Chief Executive Officer, Central Ohio Transit Authority, Columbus, OH

Bus Conference Planning Committee

12:30 - 2:30 p.m.
McKinley, Mezzanine Level, Grand Sierra Resort
Chair, David F. Jickling

Regional Transportation Commission (RTC) Technical Tours

1:30 - 3 p.m.

Our host, the Regional Transportation Commission, has arranged for the following informative technical tours on Wednesday (1:30 - 3:30 p.m.) afternoon. Please sign up on site for the tour of your choice at the host information desk in the APTA registration area in the Grand Sierra Hotel.

TOUR 1: Tesla Gigafactor
 
Tesla’s mission is to accelerate the world’s transition to sustainable energy. To achieve that goal, Tesla must produce electric vehicles in sufficient volume to force change in the automobile industry. With a planned production rate of 500,000 cars per year in the latter half of this decade, Tesla alone will require today’s entire worldwide production of lithium ion batteries. The Tesla Gigafactory was born of necessity and will supply enough batteries to support their projected vehicle demand. In cooperation with Panasonic and other strategic partners, the Gigafactory will produce batteries for significantly less cost using economies of scale, innovative manufacturing, reduction of waste, and the simple optimization of locating most manufacturing process under one roof.  
 
Join us for an exciting tour of what will be the largest building in the world at over 5.5 million square feet and learn about one company’s vision of the future.
 
TOUR 2: Bus Rapid Transit
 
RTC opened its first BRT line, the RAPID, in 2009. The Virginia Line extends nearly five miles south from 4th Street Station, a LEED Gold facility, in downtown Reno, to its terminus at Meadowood Mall. The Virginia Line is operated with eight 60-foot New Flyer hybrid-electric buses and serves 14 stations spaced approximately a half mile apart, eight of which feature level boarding and alighting platforms. Final design is currently underway to extend the Virginia Line to the University of Nevada, about two miles north of Fourth Street Station. A second BRT, the Lincoln Line, is currently under construction between downtown Reno and downtown Sparks. This project is part of a complete rebuild of the Historic U.S. 40 (Lincoln Highway) and will connect 4th Street Station with RTC’s second LEED certified transit center, Centennial Plaza, in Sparks. The Lincoln line will be an all-electric BRT operated with four Proterra Catalyst buses.  
 
Join us for what will be an informative look at these two corridors, our electric bus charging station, and our two transit centers.
 
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