Maintaining a State of Good Repair for Technology Infrastructure
While most transit agencies have successful plans for maintaining a state of good repair for their moving stock and facilities, their technology infrastructure investments age without an equivalent program. Can your technology team access some of the federal funding dedicated to Transit State of Good Repair programs? This session will investigate the opportunities for developing a comprehensive state of good repair program for technology infrastructure.
Tell the World What We Do – The State of Key Performance Indicators, Dashboards, and Transparency in Transit Reporting
Applied Information Technology is the facilitator and enabler of business intelligence. Properly structured data systems feeding Key Performance Indicators can make this a streamlined and productive process. The tools are at hand to accomplish this task and careful data planning can make the results meaningful. Key performance indicators and dashboards provide transit agency management, communities, and boards, a method to objectively measure the efficacy of service. This session will present case studies and projects where transit agencies have been able to improve their performance, reputation, and efficiency through business intelligence and dashboard projects.
Twitter, Facebook, and Blogs – Oh My! Meeting Customer Expectations Using Social Networks
Social networking is everywhere today. Businesses and service providers are using Facebook, Twitter, YouTube, blogs and other tools to communicate and connect with existing and potential customers. Social networking can be daunting unless you have clear goals, a strategy and support to succeed. Many transit properties have embraced social networking using it to effective communicate with existing customers and potential customers while others are not sure how about jumping into the fray. Learn from successful social networking programs that reach beyond simple marketing and into effective communications and community building.
Stuck in Yesterday – Shedding the Burden of Legacy Technology
The definition of Legacy is – “of or pertaining to old or outdated computer hardware, software, or data that, while still functional, does not work well with up-to-date systems.” This session will demonstrate how transit agencies have transitioned their legacy technology to deliver more features and functionality. Lean how agencies justify these investments to their community and boards in tight fiscal times. One key to technology sustainability is attention to modularity and platform portability. Keeping systems current requires careful planning and selection of hardware and software. Technology systems engineering coupled with intelligent application planning can result in sustainable technology systems.
Creative Innovation – Crowdsourcing of Applications
Crowdsourcing is the act of sourcing tasks traditionally performed by specific individuals to an undefined large group of people or community (crowd) through an open call. The increased availability of open data feeds like the General Transit Feed Specification has created many opportunities for third party developers to develop transit information applications for smart phones, tablets and websites. Many agencies have made an increasing amount of data available and encourage the development of these applications as a way to meet rising expectations from customers. How can your transit agency be apart of crowd sourcing?
New technology is exciting for the promise it brings – lower costs, efficient operations, etc, but the transit environment is unique and many new technologies fail to achieve their goals. In this session our dueling panelists will first present and then examine several new technologies and their application to the transit environment. From clean tech to the latest wireless tech to creative fare payments to military and security technology; each of these new to the world or new to transit technologies will examined for the potential benefits they bring, issues with trying to bring them into the transit environment, and success strategies in ensuring proper implementation/adoption.
Gadgets, Devices and Increasing Mobility
Rapid marketplace development of new gadgets, devices and mobile technology solutions are placing unprecedented demand for support on internal technology departments. Tablets, Smartphone’s, IOS, Android, Windows Mobile, Blackberry, mobile hotspots and faster broadband are enabling many new ways to stay connected and available. As a result the technology is moving faster than the ability to apply good technology management. Network and data security is challenged as well as ensuring backups and records retention requirements. Learn how agencies are dealing with the challenge of supporting this rapidly developing environment.
APTA Standards Update for Transit Technology
APTA has a number of committees and groups working on developing standards for the transit industry. This session will update you on the work of these groups as it applies to transit technology. Topics include technology procurement, cyber security, Transit Communications Interface Profiles (TCIP), control and communications security, and transit operational software.
Mandates and Rule Making, What You Need to Know
There are many mandates and proposed rule makings that will impact transit agencies and their technology planning and investments. From Automatic Train Control (ATC), FCC Narrowbanding, and mandated National Transit Database reporting changes all of which must be considered in an agency’s technology planning and infrastructure investment strategy.
Transit Trip Planners and Real-Time Information
Web based and mobile device transit trip planning is entering into a new generation of applications and functionality. The increasing availability of real-time location data from transit vehicles and open source development is taking trip planners beyond just being able to provide scheduled service. Next bus/train mobile applications are a common expectation of today’s transit rider and trip planners that use this data to provide dynamic trip plans are the next logical step.
Electronic Payment Systems
Transit agencies are being challenged to offer more extensive methods of accepting electronic payments. From near field communication-based cell phones, to online open payment systems, to onboard ticketing devices – the pressure is on to provide customers with more ways to easily access and pay for services. What challenges do these expectations create for technology teams? Learn how transit agencies are rising to the challenge.
Transit CEO Expectations
CEOs and general managers often set the tone for how a transit agency embraces technology. Without support from the top for investments, policy setting and strategic direction, the transit technology manager can be left floundering. Learn how to meet your CEO’s expectations from hearing directly from some the industry leaders.
Intelligent Transportation Systems
Continued deployment of transit ITS systems present increasing challenges to Information Technology professionals. What are the current challenges as ITS becomes an ever increasing point of systems integration among transit business systems such as CAD/AVL, electronic payment systems, transit signal priority, advanced traveler information systems and automated passenger systems.
Information technology systems are dependent upon available and reliable communications networks often in the form of wireless networks. Wireless for transit is presented with significant challenges such as; Narrowbanding, challenges to DSRC and GPS, and spectrum availability. What are the effects of the current challenges and what are the opportunities for information technology.