Skip Ribbon Commands
Skip to main content
American Public Transportation Association

 Presentations from the 2013 Marketing & Communications Workshop

Below are the presentations from the 2013 Marketing & Communications Workshop, held February 24-27, 2013, in Los Angeles, CA.
  
Presenters
  
collapse Session : Advertising Revenue Information Exchange ‎(1)
A Progress Report Joe Philport President & CEO TAB
Joseph C. Philport
transit master APATA LA Philport
collapse Session : AdWheel ‎(1)
Fort Worth AdWheel
Richard Maxwell
APTA 2013 MC Maxwell
collapse Session : Crisis Communications ‎(2)
CCJPA’s 2012 Social Media Image Crisis
Luna Salaver
Luna Salaver Resolving a Social Media Image Crisis
YouTube "Uppercut"
Mary Shaffer
Crisis Commun_Shaffer_apta2013
collapse Session : Customer Service ‎(3)
FileNewTemplate
Matt Raymond
Six Steps Customer Service
OCTA Customer Service
Stella Lin
APTA MKTG-COMM - Feb2013
Title Slide Sample 1
Paula Edwards
MR Driving Customer Service - APTA presentation V1 4
collapse Session : Internal Communications ‎(2)
Internal Communications
Michael Scroggins
APTA_PresMrkt_2013_InternalComm
Measure Twice, Cut Once. Preparing to Communicate the New Brand Internally
Maurice Harris
APTA Presentation
collapse Session : Market Research ‎(2)
Checking the Pulse of the People
Barbara Moulton
Web Surveys3Barbara.Moulton
Sound Transit Customer Development Research Plan  presented by EMC Research
Tim Healy
healy_APTA_Marketing_2013_2-21_animations
collapse Session : Social Media ‎(3)
AC Transit Review and Next Steps
Karen M. Bakar
KBakar_ APTA Social Media Presentation
Community Transit Social Media Policies
Martin Munguia
Community Transit Social Media Policies
Getting Social with the Media
Martin Munguia
Martin
collapse Session : Special Events ‎(3)
Nuts and Bolts of Special Events
Mary C. Currie
APTAFeb2013
Rosa Parks Day
Kevin Elwood
K.Elwood
Sun Metro
Laura Cruz-Acosta
2013.02.13 APTA Special Events_Cruz-Acosta
collapse Session : The Challenges of Extreme Weather ‎(3)
New York MTA Response to Hurricane Sandy
Aaron Donovan
APTA Workshop
Phoenix Heat
Marie Chapple Camacho
phxheat
Winter Weather Communications
Bruce Howard
Winter Weather (2-14-13) - Copy

Ann Arbor Transportation Authority (TheRide) Social Media Presentation – “Social Media 201: Tommy, Can You Hear Me?”

Ann Arbor Transportation Authority (TheRide) Good News Presentation – “The Greenest Getaway”

Copyright © 2016 American Public Transportation Association
1300 I Street NW
Suite 1200 East
Washington, DC 20005
Telephone (202) 496-4800 | Fax (202) 496-4324
Logo Usage | Staff Intranet