Skip Ribbon Commands
Skip to main content
American Public Transportation Association

 Session Descriptions

As of May 2, 2012

You can also download the Full conference program (pdf)

Wednesday, May 9
12 noon – 4:30 p.m.

Registration

1 – 1:30 p.m.

Welcome and Introductions

Welcome

  • Michael P. Melaniphy, president & CEO, APTA, Washington, DC

Welcome to Long Beach

  • Barbara Sullivan George, chair, board of directors, Long Beach Transit, Long Beach, CA

Goals and Overview

  • Sheryl Gross-Glaser, director, Partnership for Mobility Management, Community Transportation Association of America, Washington, DC
  • Dave J. Cyra, P.E., ambassador, United We Ride, Region IX, National Resource Center for Human Service Transportation Coordination, Community Transportation Association of America, Washington, DC
1:30 – 2:45 p.m.

Plenary Session: Visions of Success

Hear success stories about how mobility management program implementation is affecting people and enhancing communities across the nation. Learn about the use of and effectiveness of one-call/one click centers, successful strategies for mixing rider populations, and communicating effectively with political and community leaders to enhance program implementation. This session will showcase visions of success in the context of these topics.

Moderator:

  • Ronald L. Barnes, CTEM, chair, APTA Mobility Management Committee; and national business development manager-public transportation, Total Transit, Glendale, AZ

Panelists:

  • Norah Cashin, transportation manager, Dane County Department of Human Services, Madison, WI
  • Darlene Hall, certified mobility manager, Milwaukee County Transit System, Office for Persons with Disabilities, Transit Programs, Milwaukee, WI
  • Nancy Snow, mobility manager, Transit Authority of River City, Louisville, KY
  • Jeanne Erickson, ambassador, United We Ride, Region VIII, National Resource Center for Human Service Transportation Coordination, Community Transportation Association of America, Washington, DC
  • Bridget Bartlett, MSW, mobility coordinator, East Central Intergovernmental Association, Dubuque, IA
2:45 – 3 p.m.

Break

3 – 5 p.m.

Table-Topic Discussions

Join your colleagues for interactive, topical discussions focused on a wide array of issues. We encourage participants to pick a topical table for each one-hour discussion session. A facilitator will coordinate a group discussion and assist to report out at the conclusion of each one-hour session. Generate your own topics or choose from a pre-planned list, including (topics correspond with table numbers):

  1. Statewide Mobility Management Networks
  2. Veterans
  3. Mobility Management for Transit Systems
  4. What Mobility Managers Need at the Federal Levels
  5. Mixing Riders of Different Programs
  6. Transportation and Livability Networks
  7. One-Call/One-Click
  8. Sharing Technology Platforms
  9. Volunteer Drivers
  10. Non-Emergency Medical Transportation
  11. Grants From Non-Government Sources
  12. Negotiating with Partners for Financial Commitment
  13. Performance Measures for Mobility Management
  14. Communicating with Political and Local Leaders
  15. Websites and Social Media
  16. Advocacy and Public Relations
  17. Connections Across Centers for Independent Living (CILs) and Mobility Management
  18. Unmet Needs in the International Sphere
  19. Community Mobility as a Retail Business
  20. Educating Human Service Providers.
5:15 – 6 p.m.

Opening Reception

Mix it up, renew friendships, and network with new colleagues at this high-energy gathering that is sure to set the tone for learning more about mobility management strategies.

Thursday, May 10
7 – 10 a.m.

Registration

8 – 9 a.m.

Continental Breakfast

9 – 9:30 a.m.

Welcome to Day Two

Overview of the day’s activities and a brief discussion surrounding insights from the previous day’s sessions.

Facilitator:

  • J. Barry Barker, executive director, Transit Authority of River City, Louisville, KY
9:15 – 10:15 a.m.

Plenary Session: Diverse Dialogues on Mobility Management

This session includes three mini-panels that demonstrate successful mobility management partnerships.

Moderator:

  • Chris Zeilinger, director, National Resource Center for Human Service Transportation Coordination, Community Transportation Association of America, Washington, DC

Interaction with People with Disabilities

  • Kim Adair, team leader, North Dakota Department of Transportation, Bismarck, ND
  • Alison J. Rood, mobility manager, Cities Area Transit, Grand Forks, ND
  • John Johnson, advocate/trainer, Options Interstate Center for Independent Living, Grand Forks, MN

Working with Funders

  • Paul Branson, community mobility manager, Marin County Transit District, San Rafael, CA
  • Terry Scussel, general manager of transportation services, Whistlestop, San Rafael, CA

Statewide Mobility Management

  • David M. Levy, executive director, Alaska Mobility Coalition, Anchorage, AK
  • Eric Taylor, manager-statewide long-range transportation plan & transit, Alaska Department of Transportation and Public Facilities, Juneau, AK
10:15 –10:30 a.m.

Break

10:30 a.m. – 12 noon

Interactive Breakout Sessions

Financial Sustainability Tactics and Strategies for Mobility Management Programs

This breakout session will focus on finding funding sources as well as fiscal management and cost allocation. There will also be emphasis on proving the financial value of mobility management to your system and/or community.

Moderator:

  • Margi Ness, ambassador, United We Ride, Region VII, National Resource Center for Human Service Transportation Coordination, Community Transportation Association of America, Washington, DC

Panelists:

  • Kathryn Heatley, CEO, Outreach and Escort, Inc., San Jose, CA
  • Santo A. Grande, executive director, Delmarva Community Services/Delmarva Community Transit, Cambridge, MD
  • Julie Wilcke, chief operating officer, Ride Connection, Portland, OR

The Many Dimensions of Mobility Management – Where Are You and Where Could You Go?

Mobility management is defined by the Federal Transit Administration as “short-range planning and management activities and projects for improving coordination among public transportation and other transportation service providers.” However, this definition does not begin to illustrate the breadth of activities and attributes that are affiliated with a successful mobility management program. Recognizing the need for guidance in this relatively new field, this session aims to define what mobility management is and what it is not through evaluation of the ‘six dimensions of change’ that can begin to move an organization or agency toward more effective mobility management. The overall goal is to create an opportunity for interested parties to assess whether they have any of the competencies necessary to be defined as a mobility manager or as a mobility management program.

Moderator:

  • Marlene B. Connor, chair, Governance Subcommittee of the APTA Mobility Management Committee; chair, APTA Intergovernmental Issues Subcommittee; co-chair, APTA Systems Management & Operations Planning Subcommittee; and director of public transportation planning, Wendel, Amherst, NY

Panelists:

  • Robert G. Stanley, transportation consultant, Washington, DC
  • Dwight Mengel, chief transportation planner, Tompkins Consolidated Area Transit, Ithaca, NY
  • David Roseman, city traffic engineer, City of Long Beach, CA
  • Marion Denney, senior manager, Mobility Management & Planning, Dallas Area Rapid Transit Mobility Management Services, Dallas, TX

Info-structure: Universal Fares, Real-time Info, Joint Scheduling and Dispatching, and Unified Accounts

Learn about how to think about and assess information technology applications, systems, platforms, and resources that are used to coordinate service and enhance mobility management programs.

Moderator:

  • Michael A. Sanders, transit administrator, Bureau of Public Transportation, Connecticut Department of Transportation, Newington, CT

Panelists:

  • Ethan Nelson, software engineer, Lane Transit District, Eugene, OR
  • Todd Allen, director, government and community affairs, RouteMatch Software, Inc., Raleigh, NC
  • Jarrod Clark, product manager, Demand Response Solutions, Trapeze Group, Mississauga, ON

Customer Focus: Measuring the Quality of the Customer Travel Experience

This session will focus on the ways in which mobility management programs are experienced by the customer, as well as the best ways to measure the customer experience. Panelists will discuss the differences between efficiency of service and the quality of the customer’s travel experience.

Moderator:

  • James J. McLary, president and CEO, E2 Taxi; and ambassador, United We Ride, Region II, National Resource Center for Human Service Transportation Coordination, Community Transportation Association of America, Washington, DC

Panelists:

  • Auturo Jackson, senior director-customer care and customized services, Metropolitan Transit Authority of Harris County, Houston, TX
  • Bob Olsgard, transportation coordinator, North Country Independent Living, Superior, WI
  • Melony Joyce, service quality administrator, King County Metro Department of Transportation, Seattle, WA
12:15 – 1:30 p.m.

Luncheon

The Veteran’s Transportation and Community Living Initiative is a federally coordinated partnership that will make it easier for U.S. veterans, active service members, military families, and others to learn about and arrange for locally available transportation services that connect them with work, education, health care, and other vital services in their communities. On November 11, U.S. Transportation Secretary Ray LaHood announced $34.6 million for 55 projects in 32 states and Guam to enhance access to local, affordable transportation services for military families and spouses, and wounded warriors. Learn more about this innovative new program as well as the grantees, their respective projects, and the next round of grants to benefit those who are serving and those whose past service we continue to honor.

Moderator:

  • Doug Birnie, team leader, United We Ride, Federal Transit Administration, Washington, DC

Panelists:

  • Erik Weber, program analyst, United We Ride, Federal Transit Administration, Washington, DC
  • David Riley, director, Veterans Transportation Program,
  • U.S. Department of Veterans Affairs, Atlanta, GA
  • Kali Fogel, motorist services technical administrator, Los Angeles County Metropolitan Transportation Authority, Los Angeles, CA
1:45 – 3 p.m.

Workshops

Working with Medicaid Brokers

This workshop will provide an interactive exchange on how to interface with Medicaid programs as well as navigate the often complicated world of non-emergency medical transportation. It will highlight lessons, examples, and models of working relationships between mobility management programs and brokerage programs.

Facilitator:

  • Reginald (Rex) Knowlton, ambassador, United We Ride, Region III, National Resource Center for Human Service Transportation Coordination, Community Transportation Association of America, Washington, DC

Workshop Leaders:

  • Valerie Anderson-Stallworth, Stallworth's Consulting, LLC; former director of operations for patient services, American Cancer Society, Florida Division, Inc., Tampa, FL
  • Cindy L. Howe, director of transit operations, LogistiCare Solutions, LLC, Atlanta, GA
  • Lee Myers, mobility coordinator, Metro Area Planning Agency, Omaha, NE

Partnerships: How to Partner with Different Types of Organizations

This workshop will open up the diverse dialogues discussion from the morning’s plenary session and explore the topic in depth to offer insight and examples of how mobility managers can partner with diverse stakeholders and groups within their communities.

Facilitator:

  • Chris Zeilinger, director, National Resource Center for Human Service Transportation Coordination, Community Transportation Association of America, Washington, DC

Workshop Leaders:

  • Kim Adair, CCTM, transit section program manager, North Dakota Department of Transportation, Bismarck, ND
  • Alison Rood, mobility manager, Cities Area Transit, Grand Forks, ND
  • John Johnson, advocate/trainer, Options Interstate Center for Independent Living, Grand Forks, MN
  • Paul Branson, community mobility manager, Marin County Transit District, San Rafael, CA
  • Terry Scussel, general manager of transportation services, Whistlestop, San Rafael, CA
  • David Levy, executive director, Alaska Mobility Coalition, Anchorage, AK
  • Eric Taylor, manager-statewide long-range transportation plan & transit, Alaska Department of Transportation and Public Facilities, Juneau, AK

A Continuum of Travel Training

Building on lessons learned from school-based travel training programs, this session will invite attendees into a discussion regarding: 1) how travel training, developed within a school setting, can be extended to include community-based human service and transit agencies; 2) what the implications are for the new and expanded definition of travel training; 3) intersections between mobility management and travel training; and 4) how technology can be used in the administration of travel training programs.

Facilitator:

  • Richard Wildey, vice-president-special projects, Trapeze Group, Scottsdale, AZ

Workshop Leaders:

  • Peggy Groce, director, Office of Transition and Travel Training, New York City Department of Education, New York, NY
  • Karen Wolf-Branigin, director, National Center on Senior Transportation, Easter Seals Project ACTION, Washington, DC
  • Judy Shanley, director of student engagement and mobility management, Easter Seals Project ACTION, Washington, DC
3 – 3:15 p.m.

Break

3:15 – 4 p.m.

Closing Session: How to Know if Your Program is Successful

Mobility management is a relatively new approach; there are no standard performance indicators to measure and monitor performance. Traditional measures of performance for public transportation (cost per mile, passengers per mile) do not fully capture the impacts/benefits of mobility management. This session will focus on performance measurement for mobility management programs and how to assess, create, and adjust performance measures.

Moderator:

  • Judy Shanley, director of student engagement and mobility management, Easter Seals Project ACTION, Washington, DC

Panelists:

  • Meredith Highsmith, assistant research scientist, Texas Transportation Institute, Austin, TX
  • Daniel Dalton, senior transportation planner, KFH Group,  Bethesda, MD
  • Angela Schreffler, executive director, Denver Regional  Mobility and Access Council, Denver, CO
4:15 – 5:30 p.m.

APTA Mobility Management Committee Meeting

  • Chair, Ronald L. Barnes

APTA reserves the right to revise the program at any time.

Copyright © 2016 American Public Transportation Association
1300 I Street NW
Suite 1200 East
Washington, DC 20005
Telephone (202) 496-4800 | Fax (202) 496-4324
Logo Usage | Staff Intranet