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American Public Transportation Association

 Call for Papers

Dear Revenue Management & Fare Collection Professionals,

APTA’s Revenue Management & Fare Collection Summit is once again co-locating with the TransITech Conference. This Summit will be held March 30 -  April 1, 2015 at the Doubletree Orlando, in Orlando, Florida.  TransITech committee meetings will take place on Sunday, March 29, 2104.

Revenue Management & Fare Collection presentations are being requested within the topics listed below.  Additionally, the popular Fare Collection 101 and 102 training sessions will return in 2015 to provide functional proficiency to those new to the area of Fare Collection.  Summit presentations will reflect various best practices and management trends in Fare Collection and Revenue Management. 

To respond to this call for presentations, please submit the attached electronic form by December 12, 2014.  Selected speakers will be notified within two weeks of the submittal deadline.

You may also submit an abstract outside of the listed topics if you feel the session would compliment the summit, or meet the objectives of providing  the latest information, best practices, or serve as an examples of a successful project.  The planning committee will consider these additional submissions as session space and opportunities permit.

Topics to be addressed in the presentations:

Impacting Regulatory Issues:

  • Title VI
  • Dodd-Frank
  • Other

Fare System Implementation

  • Implementation: operational readiness; phased deployment
  • Successful Rollout : lessons learned, critical steps; transitioning from an existing system
  • Planning and Overall Lessons Learned.

 Mobile/Cashless Payment

  • Alternative Approaches: applications and lessons learned; eliminating cash-accepting TVMs and fareboxes
  • Off-site Cash Payments: Pre-paid debit cards; outsourced pre-paid card management; retail network sales & oversight
  • Mobile Payments: mobile ticketing, NFC payments – how far they can go to eliminating on-site cash payments
  • Bar Code Mobile Ticketing: latest developments, lessons learned, security, pricing, systems suppliers, synergies with other systems; part of a mobile transit planning package, marketing to the public; market segments: who is responding, who is not
  • NFC Payments: the payment schemes on the different phone platforms; technology approaches and what is emerging as dominant; projected deployment and market growth timeframe; end-to-end transaction process: the players and how they each make their money from the NFC sale; security and vulnerability issues: experience to date, potential issues that might arise in the future; who wins/loses: banks, device suppliers, cellular service carriers, application developers, etc.; beyond cash fare payments: making it work with pre-paid products, capped/accumulator fares, loyalty programs, free transfers, etc.

Financial Management & Reporting

  • Data Collection and Data Integrity
  • Legacy System Interface
  • Audit Programs & Practices

 Credit card electronic payments

  • The Players and Their Roles: Agency (as merchant), system supplier, bank, credit card brand, service acquirer/transaction processor, gateway providers, clearinghouse
  • Understanding the Costs: charges, fees, fee structure, interchange rates, chargebacks and reserve accounts
  • Variables: attended vs unattended payments, debit vs credit, PIN vs signature vs no signature
  • Regulations: PCI, AVS, etc.
  • EMV: timeframe, impacts, unknowns

 Shrinkage Control/Security and Vulnerability (prevention, discovery, response, correction)

  • Proof-of-Payment: partners in enforcement (courts, security/police; legislative; agency staff); UPass vulnerability; fare equipment  reliability/availability; staff support/buy-in
  • Mobile Ticketing: cloning/counterfeiting; visual verification vs. machine scan; security features; mobile ticketing in a POP environment
  • Credit Card Payments: fraud; closed/expired accounts; chargebacks; declined transactions; cash flow
  • Infrastructure: data networks, unattended field devices, portable devices; disaster recovery
  • Smart Cards: cloning; counterfeiting; hacking/decrypting; account-based vs. card based systems
  • Printed Fare Media: transfers, prepaid pass and ticket products; counterfeiting, alteration, duplication/copying; internal theft; external theft

Roles of internal Monitors:

  •  Internal Audit
  • Finance/Revenue
  • Police/Security
  • IT

 System Design, Procurement and Project Management

  • Agency: Internal stakeholders, project reporting, designated roles
  • Contractor Roles: subcontractors/suppliers, expectations and responsibilities
  • Interfacing Systems: integrating with existing systems: comm./data networks, financial/maintenance management/dispatch/personnel  systems; roles of contractor, 3rd party supplier, agency
  • Alternative Approaches: single supplier vs. systems integrator/open platform; DBOM
  • Quality Assurance: software quality & configuration management; hardware/installation
  •  

Small & Mid-sized Operators

  • Regional Systems: having a voice in regional system design and governance
  • Small Town & Rural Operators: contrasting their requirements and priorities with the larger agencies; addressing those needs;
    differences in ridership markets, fare products, organization structure, state/municipal support
  • Leveraging Technology: benefits/limitations of electronic payment systems, managing costs – investment; O&M – outsource, in-house, centralized services/shared multi-agency costs
  • Implementation: operational readiness; phased deployment; successful rollout – lessons learned, critical steps; transitioning from an existing system: planning and lessons learned
  • Maintaining Legacy Systems
  • Cash Revenue: firebox revenue; over-the-counter (OTC) cash payments; self-service devices accepting cash and giving change; 
    internal theft; fare evasion

 

Please address all questions to APTA Sr. Program Manager Beverly Hill at bhill@apta.com, or (202) 496-4315. 

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