Utah Transit Authority
Salt Lake City, UT
Michael Allegra was appointed general manager of UTA in 2010 by the Board of Trustees. He had been chief capital development officer and assistant general manager, overseeing project planning and development, federal funding, short-term financing, property acquisition, and real estate development, and leading the building of the commuter rail line, FrontRunner. Ahead is UTA’s $2.4 billion FrontLines 2015 Program, adding 70 miles of rail – including four new light rail lines and a 45-mile commuter rail extension to Provo. This is appropriate for his presentation, “It All Began on a Table Napkin” at the APTA 2012 Transit CEOs Seminar.
Previously as UTA’s manager of planning and research and later as director of transit development, he participated in developing short- and long-range plans; establishing fare structures for the bus system; led the environmental study and design/build construction of UTA’s 19-mile light rail system; and the new University Line in record time, opening just two months before the 2002 Olympic Winter Games where UTA’s performance was hailed internationally as an outstanding success.
Allegra is a registered professional engineer and earned a master’s degree in civil engineering at Virgina Polytechnic Institute and State University. He is past vice chair of APTA’s Policy and Planning Committee, past chair of the Systems Management/Operations Subcommittee; and past president of the Utah chapter of the Institute of Transportation Engineers.
Doran J. Barnes
executive director, Foothill Transit, West Covina, CA
regional vice president, Veolia Transportation
member, Board of Directors, Access Services, Inc., El Monte, CA
As vice president of transit management for Veolia Transportation, Doran Barnes serves as executive director of Foothill Transit in the San Gabriel Valley east of Los Angeles. He oversees Foothill Transit's 35-route system, manages the private contractors who operate and maintain the agency’s 300 buses, and leads the delivery of service to 15 million customers annually.
Doran also serves as a member of the Board of Directors of Access Services, the regional paratransit operator for Los Angeles County. With over 25 years of transit experience, Doran became Foothill Transit’s executive director in 2003. Previously, he had been deputy executive director at Foothill Transit, CEO/general manager of Tulsa Transit in Oklahoma, planning manager at Monterey-Salinas Transit in California, and transportation consultant at Ernst & Young. Doran began his transit career as a coach operator at Unitrans, the transit system at the University of California-Davis, where he worked his way up to assistant general manager.
Doran is a member and past chair of the California Transit Association and has served on APTA’s Executive Committee. He chaired APTA’s Blue Ribbon Taskforce on Workforce Development and he is an active member of the Leadership APTA and APTA Human Resources Committees. He has been a member of several Transit Cooperative Research Program oversight panels.
Doran has a master’s degree in public administration from the University of Southern California. Doran is secretary of the Board of Directors of the East Valley Community Health Clinic; member of the Tennant Foundation Board of Directors; and a member and past president of the West Covina Rotary. He was a member of the Advisory Board at the University of California-Davis Institute of Transportation Studies
Jerry R. Benson, Ph.D.
chief operating officer
Utah Transit Authority
Salt Lake City, UT
Dr. Jerry Benson oversees the operations for UTA, the public transit provider to 2.2 million residents of six counties covering nearly 4,000 square kilometers. He leads six operating business units providing commuter rail, light rail, fixed route bus, paratransit, vanpool and rideshare service to 40 million riders per year. Under Dr. Benson’s leadership in December 2005, UTA became the first U.S. transit agency to achieve certification to both the ISO 9001 quality management standard and the ISO 14001 environmental management standard.
He holds a Master of Human Resource Management and a Ph.D. in Organizational Communication. Benson is an adjunct professor at the University of Utah, teaching management and public administration. He is a board member and past chairman of the Transit Labor Exchange and is past chair of APTA’s Labor Relations Subcommittee and Human Resources Committee. He serves on the board of Valley Services, a non-profit that provides employment for people recovering from mental illness.
acting general manager
Chittenden County Transportation Authority (CCTA)
Meredith Birkett has been with CCTA since 2003 as transit planner, planning manager, and interim operations manager. She has been acting general manager since March 2011. In the past eight years, she has been managing and operating CCTA’s urban and rural services in its four-county area. Her experience is in service planning, grant writing & management, and business development. When a permanent general manager comes onboard, her new position will be director of planning and marketing.
Meredith earned her Masters of Public Administration degree from the University of New Hampshire. She holds bachelors degrees in economics and policy studies from Syracuse University's Maxwell School.
Joseph M. Casey, CPA
Southeastern Pennsylvania Transportation Authority
With 29 years at SEPTA, Joseph Casey, is its ninth General Manager. The agency is a $3 billion asset and the sixth largest transit operation in the U.S. with a 2,200 square- mile network serving five counties, and about 334 million passenger trips annually. His previous positions included chief financial officer and treasurer where he establishing balanced operating budgets each year, streamlined expenses, reduced costs, and contained the overall growth of the annual budget to three percent.
He is committed to focusing the organization on customer service, courtesy, cleanliness, communications, and convenience. Through a comprehensive program of route enhancements, new vehicles, new facilities, and initiatives focusing on environmental responsibility, SEPTA is working to deliver quality service to its customers and the region.
Casey had been in Consolidated Rail Corporation’s (Conrail) in the Internal Audit Department. A Certified Public Accountant, Casey completed eted postgraduate MBA courses at Widener University.
San Francisco Bay Area Rapid Transit
Crunican was appointed general manager of the San Francisco Bay Area Rapid Transit by the BART Board of Directors in 2011. She oversees a staff of 3,000 full-time employees and a $15 billion transportation infrastructure. She has 32 years of experience in the public transportation industry with proven leadership abilities and a focus on providing safe and reliable transportation services for all Bay Area Communities. She brings to BART a reputation for transparency and accountability.
She had previously served as director of the Seattle Department of Transportation, director of the Oregon Department of Transportation, deputy director with the Federal Transit Administration, and deputy of the City of Portland, Oregon Department of Transportation. She holds an MBA from Willamette University.
Société de transport de Montréal
Montreal, QC, Canada
As a mechanical engineer with a Bachelor degree, Carl has been employed by STM since 1984 in engineering and operations. He was in charge of the métro’s Control Centre for six years, before becoming responsible for all métro operations for almost 10 years. He has been the executive director of operations since 2006, overseeing the operation, maintenance, engineering, and security of the STM’s integrated bus, metro, and paratransit network that provides 1.4 million daily trips.
Desrosiers is involved in all of the STM’s current métro modernization projects, which will require investments of nearly $5 billion over the next ten years.
Mr. Desrosiers was a member of several international committees involved in the public transportation industry, including Union internationale des transporteurs publics – UITP’s Subways Committee and Operations Subcommittee, and APTA working committees. He was a technical advisor for the Channel Tunnel – or Chunnel – project.
Société de transport de Montréal
Montreal, QC, Canada
Yves Devin’s 30 years of experience with major corporations such as Dominion Textile, the STCUM, the Montréal Casino and, since May 2006, as STM’s CEO, have made him a seasoned, versatile executive. STM achieved broke records with more than 400 million trips in 2011. The agency was named APTA’s Outstanding Public Transportation System in 2010.
Devin believes in communication to engage employees. Teamwork is the cornerstone of his management philosophy. He has made employee-recognition a corporate value, listening and always considering the human factor when making decisions.
He earned his Bachelor’s degree from Université Laval in industrial relations. He studied strategic planning at the University of Philadelphia and work organization at Boston’s Levinson Institute. In 2011, he received the Professional Emeritus Award, the equivalent of Fellow, from the Ordre des conseillers en ressources humaines agréés.
Active in the community, Devin supports many causes: Centraide, the Red Cross, Partenairesanté and the Réchaud-bus. He is administrator of the Fondation les petits trésors de l’Hôpital Rivière-des-Prairies, working on the mental health of children in Québec.
Geoff Dunmore, CMILT
network security manager
Geoff Dunmore has been with the London Underground since 1975, serving in many operational and senior management roles. He has held the position of network security manager since 2002.
He was involved with the response to the terrorist incidents in July, 2005 and assisted the Transport for London (TfL) legal team the past two years with evidence provided for the Coroner’s Inquest into the London bombings.
Dunmore chaired the UITP (International Association of Public Transport) Security Commission between 2007 and 2011 and was appointed honorary chair in 2011.
Carolyn A. Flowers
chief executive officer/director of public transportation
Charlotte Area Transit System
Carolyn leads the bus and rail services in Charlotte/Mecklenburg County. She had been chief operations officer for the Los Angeles County Metropolitan Transportation Authority, overseeing Metro bus operations, Freeway Service Patrol, and SAFE call box programs. She had served MTA as the executive officer of operations administration with responsibility for administrative and budget oversight for all transit operations, executive officer of administration, and deputy executive officer for finance.
Earlier, Flowers held financial positions as budget director for the City of Beverly Hills, financial manager at Wang Laboratories, and financial analyst and budget officer at Rockwell International Automotive Operations.
She is vice chair of the APTA’s Diversity Committee, a member of the Passenger Transport’s advisory committee, and a member of the Nominating Committee. She is a member of the Institute for Transportation Research and Education. Flowers was a member of the Leadership APTA class of 2003.
She was a member of the City of Los Angeles Quality and Productivity Commission and the City of Los Angeles Proposition Q (Public Safety facility construction) Citizen’s Oversight Committee. She served as a director on union health and welfare funds and was a member of the MTA’s Pension Investment Board. She has been a member of the National Forum of Black Public Employees, American Society of Public Administrators, Women Transportation Seminar, and Women’s Transportation Coalition.
In 2007, she was named the Tom Bradley Alumnus of the Year by the UCLA Black Alumni Association (named after the first African-American Mayor of L.A. who championed an expanded transportation vision for Los Angeles County.) In 2008, she was named Woman of the Year by the Los Angeles Chapter of the WTS. She received the Ambassador award for volunteer work with the American Stroke Association and was recognized by the Greater Los Angeles African American Chamber of Commerce.
She participated in an international study project for the National Association of Sciences sponsored by the Eno Foundation for Transportation Studies and in the Executive Development Program of the Eno Center for Transit Leadership. She earned her MBA from the UCLA Anderson School of Management.
chief executive officer
Ann Arbor Transportation Authority
Ann Arbor, MI
As CEO, Michael Ford is responsible for carrying out the authority’s mission, the care of its assets, and the planning, development and operation of all AATA services. The agency is pursuing countywide transportation. Ford consults and collaborates with leadership from government entities, stakeholders, and community partners. He has over 20 years in leadership roles in transportation, both public and private.
He was principal of MG Ford Consulting, LLC providing services to maximize organizational capabilities. Ford had served on the United
Way Board of Directors in Portland, OR where he authored five books to help immigrant populations in different languages to help provide access to vital services. He is a member of the Board of Directors for Washtenaw United Way and Washtenaw Housing Alliance. Ford holds an MBA from City University in Seattle, WA.
Thomas Fox, Ph.D., AICP
deputy general manager
Memphis Area Transit Authority
With 30 years of experience in the public and private sectors,
Tom Fox oversees capital budgeting, project development, government relations, and other administrative departments. He has been with MATA since 1990.
Fox is an adjunct professor at the University of Memphis. He has a master's degree in urban and regional planning and a Ph.D. in transportation policy.
In November 2011, Fox was named Urban Executive of the Year by the Tennessee Public Transportation Association.
Terry Garcia Crews
CEO and general manager
Southwest Ohio Regional Transit Authority/Metro
A transit professional with over 20 years of experience in the private and public sectors, Garcia Crews has led Metro in the Greater Cincinnati area for the past two years. Her experience includes service as general manager & CEO of LexTran in Lexington, KY and assistant general manager for SunTran in Tucson, AZ.
Her leadership in these multi-dimensional organizations resulted in financial sustainability, service improvements, organizational culture change, improvements in labor and employee relations, and increases in stakeholder support.
Garcia Crews is vice chair of APTA’s Medium-Sized Transit Operations Committee. She has served as an APTA Regional Board Director and a member of several APTA committees including the Diversity Council. She serves on the Transit Cooperative Research Program’s Oversight and Project Selection Committee which awards federal funding for transit research.
Lee G. Gibson, AICP/LEED AP-ND
chief executive officer
Regional Transportation Commission of Washoe County (RTC)
As CEO of an integrated agency which serves as the metropolitan planning organization, public transit operator, and street and highway agency, Regional Transportation Commission of Washoe County, Lee Gibson serves the citizens of the Reno-Sparks metropolitan area and unincorporated Washoe County, includeing a portion of the Lake Tahoe Basin.
Since his appointment in 2009, Mr. Gibson has focused on customer service, partnerships, collaboration, reducing agency operating costs, and using alternative project and program delivery methods. The results include:
- Reducing the overall agency operating cost by over 30 percent while delivering the largest multimodal construction program in the agency’s history;
- Restructuring the transit system to reduce operating costs and improve customer satisfaction by better on-time performance and innovative services such as the RAPID bus rapid transit project;
- Executing a shared services initiative between the RTC and the Truckee Meadows Regional Planning Agency for regional economic forecasting and mapping;
- Broadening the community outreach program and introducing ‘Construction Manager at Risk’ delivery methods.
Mr. Gibson is making the RTC a leader in sustainability and transportation. The RTC adopted a Sustainability Policy, achieved LEED certification for two recently opened transit centers, and obtained recognition for the development of Complete Streets and sustainable highway design throughout the Truckee Meadows. The region was designated as a Bicycle Friendly Community by the American League of Bicyclists. A major RTC roadway projects, the SouthEast Connector, was recognized by the Federal Highway Administration for sustainable design. The RTC obtained a Transportation Investment for Greenhouse Gas Emission Reductions (TIGGER) grant from the Federal Transit Administration to purchase and demonstrate electric bus technologies, and won an FTA State of Good Repair grant to replace older, fixed-route vehicles with newer fuel efficient hybrids.
Gibson was a vice president and senior professional associate with Parsons Brinckerhoff and had also worked at the RTC of Southern Nevada as the planning manager in the metropolitan planning organization and as assistant general manager for transit where he led the initial development of the Bus Rapid Transit program.
He is a founding member of the Northern Nevada Transportation Collaborative, a coalition of business and government leaders, academic researchers, transportation professionals, and citizens dedicated to promoting transportation as key tool for economic revitalization, quality of life, and sustainability. In 2012, Gibson will be chair the Nevada Executive Committee for Transportation Safety, working with state and local agencies to champion safety policies for all modes of transportation. He is a member of the Transportation Research Board Planning Applications Committee and the APTA Planning and Policy Committee. He holds a Masters of Urban and Regional Planning from the University of New Orleans.
president & CEO
Metropolitan Transit Authority of Harris County
George Greanias has led Houston Metro – an agency with 3,400 employees and an annual budget of about $1.3 billion – since May 2010. His agenda is to deliver first-class transit services, build great transit infrastructure, expand METRORail, and make the agency a trusted community partner.
He was a partner at CLG, a behavioral management firm helping complex organizations develop the behaviors needed to generate sustained long-term success. Greanias served three terms on the Houston City Council and was elected four times as controller for the City of Houston overseeing the annual operating budget of $1.4 billion and capital budget of $500 million to $1 billion.
He was a charter member and associate professor of Rice University’s Jones Graduate School of Management, creating and leading innovative courses in the interplay among business, government, policy, and politics. He worked as an attorney in Houston and New York specializing in corporate law and government regulation.
Greanias co-authored two books on the Foreign Corrupt Practices Act and contemporary issues regarding boards of directors. He is also a published playwright. The Rockefeller Foundation’s Playwrights for Tomorrow program selected his play, “Wilson,” for production at the Miami Repertory Theatre. “Wilson” was also produced in 1974 at Houston’s Alley Theater. He served on nonprofit boards, consulted with public and nonprofit agencies – developing a number of strategic plans - and was president of the Houston/Gulf Coast Chapter of the American Leadership Forum, which seeks to join and strengthen diverse leaders to better serve the public good. He was president of the Cultural Arts Council of Houston/Harris County, now the Houston Arts Alliance.
In all of his activities, his preferred working style is leading and collaborating with teams.
Jeff Hamm’s public transportation career spans 30 years. In addition to his leadership in Vancouver, he was a general manager/executive director in Port Townsend, Washington and Salem, Oregon. Early in his career, he taught school in Colombia, South America where he had charge of the school’s fleet of nine school buses; he continued in transportation throughout his professional life. He earned his Master’s Degree in Urban Planning at the University of Washington.
Thomas P. Hock
vice president of labor relations
Veolia Transportation Services, Inc.
An attorney specializing in transit labor relations for 40 years, Tom Hock leads Veolia’s labor services activities for 100+ public transportation agency clients. He has negotiated over 350 agreements in 38 states on behalf of transit systems and worked with 13 international unions.
Since 1974, Tom has supported transit managers in developing and maintaining effective labor strategies. His work includes labor contract proposals, negotiations, impasse resolution – binding interest arbitration, non-binding fact-finding, and strike – grievance arbitration, and 13(c) agreements. With regard to labor policy and legislation, he has served on APTA’s 13(c) and Legal Affairs Committees. He authors the annual Management Report on Transit Labor Issues – data and trend information for CEOs and other transit professionals.
Memphis Area Transit Authority
William Hudson has over 40 years experience in public transportation and has led MATA for the past 19 years. His leadership has included work in operations, planning, and customer service.
His accomplishments include $550 million in projects such as the renovation of the historic Central Station, the Riverfront Loop rail extension, Madison Avenue rail extension, three transit centers including the Airways Transit Center, and 100 new buses.
He is a 1999 Leadership Memphis graduate and past president of the Tennessee Public Transit Association.
chief executive officer
San Diego Metropolitan Transit System
San Diego, CA
Paul Jablonski was named CEO of the Metropolitan Transit System (MTS) in October 2003. MTS provides bus and rail services within San Diego County, a 3,240-sq.mi. area with an annual ridership of over 80 million. In 2009, MTS was named APTA’s Outstanding Public Transit System in its size category.
Previously, Jablonski was CEO and general manager of the Southwest Ohio Regional Transit Authority in Cincinnati, OH. His transit career started in college at the University of Massachusetts-Amherst campus bus system. He worked for the Capital District Transportation Authority in Albany, NY; was director of operations for the Cleveland Public School System; senior operations consultant for ATE Management at Dallas Area Rapid Transit; and general manager of the Merrimack Valley Regional Transit Authority near Boston. He spent five years in Saudi Arabia (1980s) starting and operating Jedda’s city bus system as its general manager.
Jablonski is a member of APTA’s Board of Directors and a past regional director. He chairs the California Transit Association whose 190 members include large urban, suburban, and rural agencies. He is past president of the Ohio Public Transit Association and a graduate of the University of Massachusetts.
chief executive officer
Orange County Transportation Authority
As OCTA’s chief since 2009, Will Kempton oversees the agency’s planning, financing, and coordinating work for Orange County's freeway, street, and rail development, and operating bus, paratransit, and commuter-rail services and paratransit service. OCTA has 1,500 employees and a $1.1 billion annual budget; it is governed by a 17-member board of directors.
Prior to joining OCTA, Kempton was appointed by Gov. Arnold Schwarzenegger as the director of the California Department of Transportation. For five years, he oversaw a nearly $14 billion budget and 22,000 employees, and was responsible for managing the daily operations of California’s transportation system, including more than 50,000 miles of highways. Kempton has served as the City of Folsom’s assistant city manager for community services and was a member of the city’s Parks and Recreation Commission for eight years.
Kempton’s career has spanned nearly 40 years in transportation, public service, and government affairs. He is recognized as an authority on public infrastructure financing, sales-tax programs and project delivery. He is known for his results-oriented leadership style, his consensus approach to problem solving and for developing innovative solutions in order to achieve positive outcomes.
chair, APTA Small Operations Committee
chief executive officer
Eastern Contra Costa Transit Authority
Jeanne Krieg has been the CEO of Eastern Contra Costa Transit Authority (Tri Delta Transit) in Antioch, California since 1995 and has been with the system since 1991. She had previously held positions in sales, marketing, and management in the public utility and publishing industries.
She is a graduate of the inaugural class of Leadership APTA, an active member of many APTA committees, has served on APTA’s Executive Committee, and is a member of the Board of Directors. Krieg has a Bachelor of Science and a Master of Business Administration from California State University, Sacramento.
John M. Lewis, Jr.
chair, Leadership APTA Committee, APTA
chief executive officer
LYNX – Central Florida Regional Transportation Authority
As CEO, John Lewis oversees the LYNX regional transportation system serving more than 2500 square miles in Orange, Osceola and Seminole counties. He is leading two design/build projects for the expansion of Orlando’s LYMMO Bus Rapid Transit Line and managing three additional alternatives analysis studies for the192 Corridor in Osceola County, Route 50 Corridor in Orange County, and the final segment of the LYMMO study (North/South alignment). LYNX is working to provide feeder service to the region’s first commuter rail line, SunRail.
Prior to joining LYNX, Lewis was CEO of the Greater Richmond Transit Company in Richmond, VA when GRTC was named by APTA as Outstanding Public Transportation System its ridership category. He previously served at the Maryland Transit Administration in operations positions and implemented safety operational initiatives that are still in use.
He is a board member at the National Training Institute and Conference of Minority Transportation Officials. He served on the Virginia Governor’s Energy Policy Advisory Council; the Governor’s Transportation Equity and Efficiency Commission; and was president of the Maryland Chapter, National Forum of Black Public Administrators. Lewis graduated from Allegheny College with a Bachelor of Arts in Political Science.
director, Media Relations
Dallas Area Rapid Transit
Morgan Lyons is responsible for DART’s media relations program including crisis communications, service promotions, and special event media relations. Lyons manages DART's Internet web sites and social media platforms.
Prior to joining DART in 1996 he was a public information officer for the University of Texas Southwestern Medical Center at Dallas where he launched its News and Information website. Lyons had also been in broadcast journalism.
He is chair of the Authorization Task Force of APTA’s Marketing and Communications Committee and chaired the Telling Our Story Task Force of the Marketing and Communications Committee.
Lyons holds graduate degrees from Baylor University and University of Iowa.
Michael P. Melaniphy
president & CEO
American Public Transportation Association
Michael P. Melaniphy became APTA’s president & CEO on November 1, 2011. A nationally recognized leader, Melaniphy’s entire career has been in public transportation, with more than 23 years of both public and private sector experience.
Previously, Melaniphy served as vice president public sector for the bus manufacturer, Motor Coach Industries, Inc., where he worked for 10 years and was responsible for a $250 million division with facilities in the United States and Canada. Prior to that, he led public transit systems for 11 years in Charlotte, NC; Wichita, KS; Hamilton, OH; and Laredo, TX.
Melaniphy’s career began while a student at Indiana University in Bloomington, IN, as a bus driver for the university basketball team coached by Bobby Knight. He graduated from Indiana University with a BA in business administration, transportation management, having studied under the legendary transportation professor George Smerk.
He also holds an MBA and a postgraduate MBA Plus in transportation management from Wichita State University in Wichita, KS.
senior manager-media relations
American Public Transportation Association
As APTA’s national media relations manager, Virginia Miller works with public transportation system public information officers and all forms of media. She initiated National Dump the Pump Day in 2006 and has placed hundreds of stories.
She was part of the Clinton Administration and served in two federal agencies. At the Department of Commerce, she was the government press person for a presidential initiative led by Vice President Gore. The initiative, “Partnership for a New Generation of Vehicles,” was a public private partnership between seven federal agencies and U.S. automakers to research the possibilities of hybrid and fuel cell technologies. With the Department of Transportation, she served as a traveling press secretary for Secretary Slater and was the “anonymous” spokesperson for the Big Dig in Boston.
Her first transportation media job was at AAA New Hampshire, where she was the both the spokeswoman and the lobbyist. She is a graduate of Smith College.
Hugh A. Mose
member, APTA Board of Directors
board member, American Public Transportation Foundation
Centre Area Transportation Authority
State College, PA
Since 1995, Hugh Mose he has served as general manager of the Centre Area Transportation Authority, the public transportation provider for the State College area and Pennsylvania State University.
In 2010, he was named APTA’s Outstanding Public Transportation Manager. In addition his involvement on the APTA and APTF boards, Mose is a member of APTA’s Legislative Steering Committee, Small Operations Steering Committee, Awards Committee, and Member Services Committee. He was on APTA’s Executive Committee.
Hugh has worked in public transportation for 35 years. He was general manager for Intercity Transit in Washington’s capital city, Olympia, for eight years; transit manager for the City of Iowa City, IA for five years; and was, for four years, assistant transit director for the City of Fresno, CA.
A graduate in Civil Engineering from Bucknell University, Mose holds an M.S. degree in Transportation and Urban Systems from the University of Maryland, College Park, MD.
Hugh is active in his community, participating in organizations such as the Centre County United Way, the State College Downtown Rotary Club, Leadership Centre County, and the Chamber of Business and Industry of Centre County. He is a longtime member of the SPE Federal Credit Union Board of Directors.
John R. Patterson
president and founder
Progressive Insights, Inc.
This public speaker offers his consulting and research experience on delivering consistently great customer experiences that drive customer loyalty and creating, leading, and sustaining remarkable service that generates business growth. Patterson co-authored three books with Chip Bell including their newest, Wired and Dangerous; How Your Customers Have Changed and What To Do About It – the subject of his ‘keynote’ at this seminar; Take Their Breath Away: How Imaginative Service Creates Devoted Customers; and Customer Loyalty Guaranteed: Create Lead, and Sustain Remarkable Customer Service.
His consulting work is in helping organizations effectively deliver great customer experiences and coaching leaders for driving results. His fields are healthcare, financial services, public transportation, senior living, insurance, quick service restaurant, utility, trade show management, wholesale auto auction, technology, hospitality, real estate, education, and business services. Clients include McDonald's Corporation, Allstate Insurance, SEPTA, The National Hispanic University, Elavon, The Arbor Company, Sodexo, The College Board, General Growth Properties, Texas Instruments, Olmsted Medical Center, The Freeman Companies, Northeast Utilities, Banco Popular, EDiS Company, ELANCO (division of Eli Lilly), Kaiser Permanente, FLEETCOR Technologies, Pegasus Solutions, Banco Continental de Panama, Southern California Edison, Cousins Properties, Navy Federal Financial Group, Hospitality Risk Controls, Manheim, Angelica Textile Services, Cannon Company, and Compass Bank.
He has appeared on ABC and Fox Business, and is a regular commentator on the “The Small Business Advocate Show” with Jim Blasingame as a member of the “brain trust.” His articles have appeared in Leadership Excellence, Sales & Service Excellence, Assisted Living Executive, Energy World, Customer Relationship Management, Incentive Magazine, SBusiness, Quality Digest, Customer Service Excellence, and M World.
His graduate degree in business is from the Darden School at the University of Virginia.
With four decades of unique work experience, Neil Peterson has served as the CEO of the public transportation systems in Seattle (Municipality of Metropolitan Seattle/Metro), Oakland (Alameda County/Contra Costa County Transit District/AC Transit), and Los Angeles (Los Angeles County Transportation Commission/LACTC.) He served on the Executive Committee of the Transportation Research Board and APTA, where he also chaired the Legislative Committee.
Peterson currently is a senior transportation strategy consultant with CH2M Hill, a global full-service consulting, design, construction, and operations firm. He leads the firm’s work on the President’s High Speed Rail initiative, working with the Federal Railroad Administration. Clients have included BART, WMATA, Southern California Association of Governments, Los Angeles County Metropolitan Transportation Authority, and Metrolinx (formerly Greater Toronto Transportation Authority.)
He was an executive advisor with Booz, Allen & Hamilton, and founded Transportation Solutions – a consulting firm providing strategic and technical assistance to companies involved in the construction, design, financing, operations and maintenance of major transportation infrastructure projects.
Peterson founded the highly acclaimed car sharing company, Flexcar (now Zipcar). Publicly traded, it operates in major cities providing an answer to Americans’ desire to reduce their reliance on foreign oil; meet environmental/climate change and carbon reduction goals; and make our cities more livable.
He is known for developing, securing funding for, and delivering major capital programs and projects, especially bringing rail transit back to Los Angeles after a 40-year absence. Highlights:
- The first rail transit line in Los Angeles in 40 years (Blue Line), now the most heavily patronized light rail line in the United States
- Los Angeles’ first heavy rail, underground subway (Red Line)
- Los Angeles County’s Metro Rail System, including the first grade separated light rail line, using the median of an interstate highway (Green Line)
- Negotiation and acquisition of more than 400 miles of railroad right of way from the Union Pacific, Burlington Northern/Santa Fe, and Southern Pacific railroads
- The development and implementation in less than two years of Metrolink, a 400+ mile commuter rail network connecting six counties in Southern California
- Seattle’s innovative bus/rail tunnel, the first in the United States
- The introduction of articulated dual-mode electric buses into the United States
- The first transit agency in the U.S. to provide accessibility for people with disabilities on all transit vehicles
- Other projects worked on include: a public-private partnership proposal to tear down and replace underground the seismically hazardous Alaska Way Viaduct in Seattle and the first privately constructed and operated urban passenger rail line in the Philippines.
Peterson has served two Governors and two Congressmen, directed a 10,000-employee state welfare and social service agency, and served as a City Administrator. He is the founder and chairman of the Edge Foundation, whose mission is to help students with ADHD (Attention Deficit Hyperactivity Disorder) realize their potential and their passion.
Awards and recognition:
Flexcar was featured in Time Magazine, Fortune Small Business, USA Today, the Wall Street Journal, Washington Post, New York Times, and on NPR, ABC World News Tonight and Good Morning America. The awards received include the 2005 Top Brand With A Conscience, 2004 Sustainable Community Outstanding Leadership Award, 2004 It’s Not Easy Being Green Award, 2002 Clean Air Award, 2002 Spirit of the Northwest Award, 2001 Environmental Excellence Award, and 2001 Vision 2020 Award.
While serving as CEO of Los Angeles’ LACTC, Neil received several awards including the California Transportation Foundation’s Tranny Award for Manager of the Year; the Clean Air Award for Individual Excellence in Leadership in Government from the Southern California Air Quality Management District; the Visionary Leadership Award presented by UCLA’s Graduate School of Architecture and Urban Planning; and the Urban Mass Transit Administration’s Administrators Award for Outstanding Public Service.
While serving as its CEO, Seattle METRO received APTA’s national Outstanding Large Transit Agency award. While serving as Los Angeles County Transportation Commission’s CEO, the agency received APTA’s National Management Innovation award and the Women's Transportation Seminar’s Employer of the Year award for providing opportunities for women in the transportation field. He also was selected by Time magazine as one of the “100 Newsmakers of Tomorrow."
Peterson, author of the book, Embracing the Edge, holds a Master of Public and International Affairs (MPIA) from Princeton University, Woodrow Wilson School of Public and International Affairs.
Aurelio Rojo Garrido, Ph.D.,
general secretary, Asociación Latinoamericana de Metros y Subterráneos (ALAMYS)
deputy director, Metro de Madrid, Spain
Aurelio Rojo Garrido joined Madrid Metro in 1981, serving in a range of top positions including train service manager, customer division manager, safety and security director, and director of operations. He developed the operational design criteria of the 150 km Metro extensión and three new light rail lines. He now serves as deputy director to the corporate managing director at Madrid Metro.
In 2001, he was appointed general secretary of ALAMYS, the Latin American and Iberian Peninsula Underground and Metropolitan Railway Association. In 2012, he was appoint president of APICI, the Spanish Fire Protection Engineers Association.
In the U.S., he has advised Federal agencies such as the General Accountability Office, Homeland Security Department,U.S. Senate Committees, and Federal Emergency Department. He is an active member of world-wide transportation and safety/security associations such as NFPA, ASCE, APTA, UITP, CUTA, and ANTP.
Rojo Garrido has a Ph.D. in electrical engineering and an MBA. He is a university profesor in Electrical, Fire Protection, and Railway Engineering.
Richard “Dick” Ruddell
Fort Worth Transportation Authority
Fort Worth, TX
As President/Executive Director of “The T”, Dick Ruddell oversees the family of services including: fixed-route service with 150 buses and paratransit service using 30 vans for people with disabilities. Along with Dallas Area Rapid Transit, Ruddell oversees the joint operation of the commuter rail service, Trinity Railway Express.
He served as general manager of the Topeka (Kansas) Transit Authority and Toledo (Ohio) Area Regional Transit Authority. Earlier, he worked for the Wichita Metropolitan Transit Authority.
He is vice president of the South West Transit Association and VP for metros on the Texas Transit Association Board. He serves on the Board of Directors of APTA, the Tarrant County United Way, and Downtown Fort Worth Inc. Ruddell has been a Rotarian for over 20 years.
Ruddell was a lieutenant in the U.S. Army and earned a Bronze Star in Vietnam. He earned a Master of Business Administration and a Master of Urban Studies from Wichita State University.
Michael J. Scanlon
general manager & chief executive officer, San Mateo County Transit District
executive director, Peninsula Corridor Joint Powers Board (Caltrain), San Mateo, CA
Michael J. Scanlon was appointed chief executive officer of the San Mateo County Transit District in 1999. He oversees bus operations, paratransit service and all affairs of the district. As executive director of the Peninsula Corridor Joint Powers Board (Caltrain), he oversees commuter rail service between San Francisco and Gilroy. He serves as executive director of the San Mateo County Transportation Authority, responsible for administering a county-wide half-cent sales tax for various transportation projects.
His previous experience includes 26 years with the Port Authority of Allegheny County in Pittsburgh, PA where he oversaw all transit operations and six years as the chief executive of Broward County Transit in Fort Lauderdale, FL.
He is immediate past chair of APTA, and serves on a number of committees and task forces. He is also a member of the boards of the American Public Transportation Scholarship Foundation (APTF), APTA’s Transit Development Corporation (TDC), and is a member of the Transit Cooperative Research Program Oversight and Project Selection Committee (TOPS) which oversees the Federal Transportation Cooperative Research Program.
Scanlon is president of the California Transit Finance Authority and on the board of the California Transit Finance Corporation. He is immediate past chair of the seven-county United Way of the Bay Area; president of the San Mateo County Service League; and is past chair of the Metropolitan Transportation Commission (MTC) Bay Area Partnership Board, the San Mateo County Heart Walk, and the Sequoia Awards.
Joshua L. Schank, Ph.D.
president and CEO
Eno Transportation Foundation
Joshua Schank oversees this non-profit foundation with the mission of improving transportation policy and leadership. An urban planner, he has has worked on federal and state transportation policy over the past decade.
Before joining Eno, he directed the National Transportation Policy Project at the Bipartisan Policy Center which proposed a new vision for the Federal role in surface transportation policy. Schank was Transportation Policy Advisor to Senator Hillary Clinton during the development of the last surface transportation authorization bill (SAFETEA-LU). He has also
worked as a consultant with PB Consult; senior associate at ICF International; and served in positions at the Office of the Inspector General in the U.S. Department of Transportation and with the Metropolitan Transportation Authority in New York City.
His work in transportation policy and planning is documented in his
publications, including “All Roads Lead to Congress: The $300 Billion Fight Over Highway Funding,” co-authored with Costas Panagopoulos and published by CQ Press in 2007. He holds a Ph.D. in urban planning from Columbia University and a Master of City Planning from the Massachusetts Institute of Technology.
Carl G. Sedoryk
general manager/chief executive officer
Monterey-Salinas Transit District
Carl G. Sedoryk has worked in the public transit industry since 1988. He started with Monterey-Salinas Transit in 2000 as assistant general manager and was promoted to CEO in 2005.
Under the guidance of the Board of Directors, Carl is responsible for planning and developing agency policies and objectives; directs the organization towards current and long range goals; and assures compliance with federal, state, and municipal laws. He represents the agency at national, state, and local meetings/conferences to advance agency objectives. He consults with government agencies, businesses, and the community to resolve problems and develop strategies
Carl actively participates in the California Transit Association and APTA to ensure that the interests of the Monterey Bay are represented at a state and federal conferences. He holds an M.B.A. in Finance from California State University–Long Beach.
Gary C. Thomas
chair, APTA Board of Directors
Dallas Area Rapid Transit
Named by DART's Board of Directors as president/executive director in 2001, Gary Thomas is responsible for this multi-modal agency serving 13 cities in a 700-square mile area. He directs the agency's top managers and 3,400 employees, emphasizing a strong customer focus to ensure that transit riders and taxpayers receive the best public transportation service available. He works closely with member-city governments and the public in developing short- and long-term transportation and mobility goals.
He is a member of the American Society of Civil Engineers and a registered Professional Engineer (Texas No. 57249). In addition to chairing APTA’s board, he serves on the boards of Rail-Volution, McKinney Avenue Transit Authority, North Texas Commission, TxDOT 2030 Committee, Dallas Regional Mobility Commission, Collin County Regional Airport Strategic Planning Board, and Regional Rail Right-of-Way Company. He serves on the Transit Cooperative Research Program’s Oversight and Project Selection (TOPS) Committee.
His B.S. in Civil Engineering and Bachelor of Architecture were earned at Texas Tech University.
Matthew O. Tucker
chief executive officer
North County Transit District
Matthew Tucker provides the strategic direction and oversight necessary to deliver transit service within NCTD’s 1,100 square mile service area. NCTD’s family of transit services includes the COASTER commuter rail, SPRINTER light rail, BREEZE bus system, and LIFT paratransit. Management and administrative support is provided by the agency’s team of 104 direct employees and 554 contracted employees. The operating budget for FY 2012 is $86 million; the capital budget is $14 million. Ridership across all modes totaled over 11.5 million passengers in FY 2011.
Prior to serving at NCTD, Tucker was appointed by the Governor of Virginia as director of the Virginia Department of Rail and Public Transportation. He had been chief operating officer for the Santa Clara Valley Transportation Authority (VTA) in San Jose, CA. He holds a Masters Degree in Urban and Regional Planning from Virginia Commonwealth University.
El Monte, CA
The executive director of Access Services, Shelly Verrinder, is a longtime transit professional and an integral part of Access since its inception in 1994. Access Services operates ADA-complementary paratransit on behalf of the 45 fixed-route service operators in Los Angeles County. In 2011, Access Services provided nearly three million rides, traveling over 35 million miles. Access Services on-time performance rate last year was 91 percent.
San Bernardino, CA
After 35 years in public transportation, in January, 2011, Milo Victoria assumed his position overseeing OMNITRANS and guiding the long-range planning efforts for this mid-size public transportation agency serving the San Bernardino Valley Region in Southern California. Victoria also serves as secretary to the OMNITRANS Board of Directors.
Previously, he was assistant general manager for bus operations at the Washington Metropolitan Area Transit Authority (WMATA) in Washington, DC where he was responsible for service delivery including planning, operations, parts distribution, engineering, and maintenance, with a staff of 4,000 employees, a fleet of 1,500 buses, and a 1,500 square-mile service area in Maryland, Northern Virginia, and the District of Columbia. His administered a combined capital and operating budget of $.6 billion.
Victoria retired from the Los Angeles County Metropolitan Transportation Authority, where he was the deputy executive officer of maintenance and rebuild. His responsibilities included the overall performance of the central maintenance functions within the Department of Operations for the fleet of 2,600 buses and 1,800 non-revenue vehicles. He had charge of heavy maintenance, complete mid-life rebuilding of revenue equipment, quality assurance, and fleet management, with a combined operating and capital budget of $82 million.
Victoria began his transportation career at the Southern California Rapid Transit District, starting as a mechanic and working his way through the ranks to manager of labor and administration, division manager, and deputy executive officer. He earned a B.S. in Business Management at the University of Phoenix.
Phillip A. Washington
Regional Transportation District
Phil Washington was named RTD’s general manager in 2009 and has served as the interim general manager for six months as well as assistant general manager of administration for nearly ten years. He is responsible for an agency budget of $1.9 billion and is manages transit expansion projects totaling $3 billion.
RTD is implementing its FasTracks program, one of the largest transit expansion programs in the country. With the recent groundbreaking of the airport-to-downtown commuter rail line, Washington spearheaded a $2.3 billion transit Public Private Partnership, the nation’s first. He has worked on railroad agreements for two commuter rail lines. He led the first U.S. installation of the intrusion detection system (IDS) along the Southwest Light Rail line near freight tracks. Using seismic technology to detect earth movements associated with train derailments, IDS sends alarms to RTD.
He created the RTD & Community Workforce Initiative Now (WIN) Program to train and employ thousands of people who live in communities affected by major infrastructure projects. As RTD’s AGM of administration, he directed the finance, materials management, information technology, human resources, treasury, and DBE divisions. He was a key member of management negotiating teams that resulted in agreements with the Amalgamated Transit Union Local 1001. He led RTD’s multi-million dollar replacement of its 25-year old computer system, completing the project ahead of schedule and $750,000 under budget.
Washington was appointed by the Mayor of Denver to serve on the Diversity in Safety Task Force to help promote diversity in the recruitment and hiring of fire fighters and police candidates. He served on a Transit Cooperative Research Program International Transit Studies Program to report on challenges facing transit agencies in Canada and Europe. He was co-chair for transportation for the 2008 Democratic National Convention. He was appointed by the Governor to the State of Colorado’s Workforce Development Council to help create a 21st century workforce.
Washington he had a 24-year military career, retiring as a decorated active-duty U.S. Army soldier, having attained the rank of Command Sergeant Major, (E-9). He received military honors for outstanding performance of duty and leadership. He holds a Master of Arts degree in Management from Webster University.