The Transit Cooperative Research (TCRP) recently released the following publication:

TCRP Report 134 – Transit Call Centers, and 511: A Guide for Decision Makers: This report explores the operational characteristics of 511 telephone traveler information systems, and examines how 511 systems relate with transit system call centers. The report inventories existing 511 systems throughout the country; documents the extent of transit participation and transit agency experiences with 511; and presents guidance to assist transit agencies and 511 system administrators in determining a transit-511 telephone strategy.

To download free copies of these and other TCRP reports visit www.tcrponline.org.