Hampton Roads Transit

 

Hampton Roads Transit is currently seeking a Paratransit Director to assure the efficient operation of paratransit staff in performing their client assessments, eligibility procedures, coordination of the travel training program and any necessary additional medical assessments. Supervises personnel and ensures that scheduled interview and training services operate efficiently.  Monitors the timely response to applicants regarding the eligibility process. Plans, supervises and evaluates daily paratransit transportation.  Monitors all phases of the Paratransit departments’ processing of Handi-Ride service applications for all new and recertified clients, insuring all are processed in strict compliance of ADA regulations.  Implement and monitor standard medical assessments, by medical professionals, as needed for applicants within the assessment process.  Implement and monitor a Travel Training program within the operations division and with outside agencies, assisting them with the curriculum and the necessary funding to maintain the daily operation of the program.  Monitors and maintains scheduled Sensitivity Training of all bus operators and operations staff, coordinating said training with bus operations training staff.  Provides direction and assistance for travel instruction plans outlining the teaching processes for both individual and groups of trainees, to include but not limited to route training, mobility training, and bus familiarization.  Develop independent travel and mobility training for eligible riders designed to educate paratransit eligible clients how to use fixed route transportation service. Supervises, instructs, counsels and coaches eligibility and training staff, enforcing HRT rules and policies, general appearance, and readiness to work; documents daily activity as required. Evaluates daily bus schedules and recommends paratransit service modifications to increase efficiencies in grouping paratransit customers on regular route services. Development of systems to improve the effectiveness of the service area. Prepare and deliver presentations to both internal department and outside agencies as needed.  Required Knowledge, Abilities and Skills essential to Job Functions:  Ability to use independent judgment and initiative in accordance with the accepted policies and procedures when faced with difficult or emergency situations. Considerable knowledge of the service area, routes and of types of equipment.  Ability to speak clearly and concisely and to understand views and concerns of others.  Ability to comprehend verbal information transmitted via radio or telephone and to speak in a manner that will be clearly transmitted by radio or telephone.  Ability to read schedules, street maps, and local aids, and comprehend directions of travel. Ability to enter, correct and retrieve data using spreadsheets and word-processing software. Considerable knowledge of HRT policies and procedures, rules and regulations affecting transit operation. Knowledge of HIPAA principals and processes for providing customer and personal information services. Ability to assess customer needs, setting and maintaining quality service standards and evaluate customer satisfaction. Critical thinking, using logic and reasoning to identify strengths and weaknesses of alternative approaches, conclusions, and solutions to problems. Required Software Knowledge and Skills essential to Job Functions:  Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.  Basic problem solving skills associated with software applications used is expected.   Essential Software Applications:  MS Windows, Word, Outlook, Excel and PowerPoint    Proficient in using Trapeze is required. Education:  Graduation from high school or GED.  Experience: 3 years transit/paratransit experience and/or equivalent experience and education required; 3 year experience in supervisory/management capacity.  Physical Demands:  Requires frequent bending and kneeling.  Unusual Demands:   Hours may include holidays, and/or weekends.  Includes working holidays and shifts up to 10 hours or longer during emergencies.  Licenses or Certificates:  Current DMV driving record with no more than -2 points against record; or no reckless driving or DUI convictions in the past 7 years; Valid Virginia drivers license.

 

Please send employment application, resume, and letter of interest with salary history to:  Hampton Roads Transit, Organizational Development Department, 3400 Victoria Blvd.  Hampton VA  23661.  For more information visit our website gohrt.com or e-mail us at organizationaldevelopment@hrtransit.org.
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