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American Public Transportation Association

 Conflict Management for New Supervisors

Event Details

This webinar was held on Wednesday, June 22, 2011

Session Overview

This session discusses why conflict can be present and preferred modes of dealing with conflict. Time will be spent outlining the strengths and weaknesses of the five conflict-handling modes and identifying which is most effective in certain situations. We will distinguish between constructive conflict and damaging conflict, and outline the steps to conducting a collaborative agreement or a crucial conversation.


  • Ms. Inez Colon, Director, Employment and Development, Port Authority of Allegheny County, Pittsburgh, PA

Target audience

  • New transit operations and maintenance supervisors, agency/organization trainers, other supervisors, those with interest in the topic.

Fees & Registration

There are no fees for APTA members to register for this webinar series. In addition, each session will be recorded and later accessible from the APTA web site for members.

Technical Requirements

To participate in the web portion of this event, you must have the following:

  • PC-based attendees:
    Windows 7, Vista, XP, or 2003 Server
  • Macintosh-based attendees:
    Mac OS X 10.4.11 (Tiger) or newer


For more information on this webinar pilot series, please contact:

Joe Niegoski
Director-Educational Services

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