|Practices for Utility Coordination in Transit Projects
Report Number: S-118
Publication Date: 4/10/2015
This synthesis summarizes utility coordination practices at transit agencies around the country. Specifically, the report focuses on utility coordination issues that transit agencies undertake during typical phases of project development and delivery, including planning, designing, and constructing civil infrastructure facilities.
Most utility relocation appears to be associated with rail and streetcar projects, and very rarely, bus projects. The topic panel and consultant chose to work closely with the American Public Transportation Association (APTA) to extract information about general trends around the country as reported here and to identify the potential agencies with whom to conduct more detailed interviews.
Sharing the Costs of Human Services Transportation Volume 1: The Transportation Services Cost Sharing Toolkit
Report Number: R-144 Volume 1
Publication Date: 3/17/2011
The report explores issues and potential solutions for identifying and sharing the cost of providing transportation services for access to community-based human services programs. Collectively, the two volumes examine current practices and offer strategies for collecting necessary data, addressing administrative and policy-related issues, and establishing cost allocation procedures. Volume 1: The Transportation Services Cost Sharing Toolkit leads the user through the process of setting up the necessary cost accounting system, identifying the data requirements and the measurement parameters, and describing procedures for applying the model. This volume includes instructions for using the actual Cost Sharing Model for setup and application on a CD-ROM. The CD-ROM is also available for download from TRB's website as an ISO image. An executive summary of the report is included.
Sharing the Costs of Human Services Transportation Volume 2: Research Report
Report Number: R-144 Volume 2
Publication Date: 3/16/2011
The report explore issues and potential solutions for identifying and sharing the cost of providing transportation services for access to community-based human services programs. Collectively, the two volumes examine current practices and offer strategies for collecting necessary data, addressing administrative and policy-related issues, and establishing cost allocation procedures. Volume 2: The Research Report summarizes all of the study components that contributed to formation of the Toolkit. It includes an extended evaluation of current experiences, and describes the regulatory environment that frames transportation service delivery requirements. An executive summary of the report is included.
Performance Measurement and Outcomes
Report Number: RRD-95
Publication Date: 4/23/2010
This report explores how performance measurements are used to achieve organizational goals and enhance quality of service at public transport planning, funding, and operating agencies in Hong Kong, Special Administrative Region of the Peopleâ€™s Republic of China; in the city-state of Singapore; in Kuala Lumpur, Malaysia; and in Taipei, Taiwan
Synthesis of Information Related to Transit Problems
Report Number: RRD-94
Publication Date: 2/1/2010
This report is a digest of the progress and status of TCRP Project J-7, Synthesis of Information Related to Transit Problems, for which the Transportation Research Board is the agency conducting the research.
Assessment of Hybrid-Electric Transit Bus Technology
Report Number: R-132
Publication Date: 12/19/2009
This report explores decision-making guidelines coupled with a comprehensive life cycle cost (LCC) model designed to assist transit managers in evaluating, selecting, and implementing hybrid-electric technology options for transit buses. The LCC model allows the user to compare the total life cycle costs across several cost categories for up to 6 different purchase scenarios. The LCC model is contained on the accompanying CD-ROM (CRP-CD-71), with the printed version of the report and available for download as an ISO image online.
Balancing Infrastructure Reinvestment with System Expansion
Report Number: RRD-92
Publication Date: 11/6/2009
This report explores how public transport agencies in Australia are balancing the need to increase capacity and expand service while maintaining and upgrading their existing bus, tram, rail, and ferry infrastructure.
A Guidebook for the Evaluation of Project Delivery Methods
Report Number: R-131
Publication Date: 5/12/2009
This report examines various project delivery methods for major transit capital projects. The report also explores the impacts, advantages, and disadvantages of including operations and maintenance as a component of a contract for a project delivery method.
Public Transportation's Role in Addressing Global Climate Change
Report Number: RRD-89
Publication Date: 3/25/2009
This report provides an overview of an International Transit Studies Program mission that investigated public transportation's role in addressing global climate change in several cities in Ireland, Germany, Italy, and Spain.
Local and Regional Funding Mechanisms for Public Transportation
Report Number: R-129
Publication Date: 3/11/2009
This report explores a series of transit funding mechanisms with a primary focus on traditional tax- and fee-based funding; and common business, activity, and related funding sources. It includes an online regional funding database that provides an extensive list of funding sources that are in use or have the prospect of being used at the local and regional level to support public transportation. A user manual for the database is also available on the TCRP website.
Shared Use of Railroad Infrastructure with Noncompliant Public Transit Rail Vehicles: A Practitioner's Guide
Report Number: R-130
Publication Date: 3/2/2009
This report examines a business case for the shared use of non-Federal Railroad Administration-compliant public transit rail vehicles (e.g., light rail vehicles) with freight operations and highlights a business model for such shared-use operations. This report also explores potential advantages and disadvantages of shared-use operations and the issues and barriers that can arise in the course of implementation.
Transit Systems in College and University Communities
Report Number: S-78
Publication Date: 12/24/2008
This report updates an earlier synthesis offering information on the planning, implementation, and operation of campus transit systems by moving to a focus on the communities in which schools are located. It includes local and regional transportation systems that serve college and university campuses. Further, it presents information about practices and trends in the areas of transit operations, and campus policies and planning, with a special focus area in technology and environmental innovations
Uses of Fees or Alternatives to Fund Transit
Report Number: LRD-28
Publication Date: 12/16/2008
This report explores the use of impact fees for transit in the United States. The report examines policy and legal considerations relating to the use of impact fees and developer exactions for transit, reviews various methodologies currently in use, and identifies cases that exemplify strategies transit agencies may pursue when considering impact fees as an alternative funding source.
Integration of Paratransit and Fixed-Route Transit Services
Report Number: S-76
Publication Date: 12/4/2008
This publication highlights the experiences of transit agencies that have attempted to depart from the traditional binary model of separate fixed-route and paratransit services by seeking a variety of ways to integrate their services, including the provision of paratransit feeder services, community bus or circulators, connectors, fixed-route fare incentives, and route deviation. This study places greater emphasis on feeder services and community services, but where agencies included other approaches to shifting potential paratransit riders to less costly modes, these are also discussed. As the compelling reason for setting up integrated service seems to be the need to manage paratransit costs or reduce the need for separate paratransit service, this synthesis aims to help transit agency staffs understand how the appropriate use of integrated services may help them accomplish their mission.
Effects of TOD on Housing, Parking, and Travel
Report Number: R-128
Publication Date: 10/2/2008
This report explores the demographics of transit-oriented development (TOD) residents and employers, and their motives for locating in TODs. The report also examines the travel characteristics of residents before and after moving to a TOD and ways to increase transit ridership among these residents. In addition, the report reviews the potential effect of land-use and design features on travel patterns, transit ridership, and the decision to locate in a TOD. This report will be helpful to project, land-use, and transportation planners; transit agencies; the development community; and federal, state, and local decision makers considering transit oriented development.
Employee Compensation Guidelines for Transit Providers in Rural and Small Urban Areas
Report Number: R-127
Publication Date: 8/21/2008
This report explores salary and benefit characteristics of transit systems in rural and small urban areas. An interactive computer tool, produced as part of this project, is available online and is designed to allow transit managers to quickly and easily obtain compensation and benefit data from comparable transit systems.
Innovative Practices in Transit Workforce Development
Report Number: RRD-88
Publication Date: 7/14/2008
This publication is an overview of the mission that investigated innovative practices in workforce development in several cities in Canada, France, and Belgium. It is based on individual reports provided by the mission team members, and it reflects the observations of the team members, who are responsible for the facts and accuracy of the data presented. The digest does not necessarily reflect the views of TCRP, TRB, the National Academies, American Public Transportation Association (APTA), FTA, or the Eno Transportation Foundation.
Leveraging ITS Data for Transit Market Research: A Practitioner's Guidebook
Report Number: R-126
Publication Date: 7/8/2008
This publication describes currently used intelligent transportation systems (ITS) and Transit ITS technologies that have the greatest promise for transit market research. This guidebook documents ITS and Transit ITS technologies currently in use, assesses their potential to provide market research data, and presents methods for collecting and analyzing these data. Also, the guidebook provides three in-depth case studies that illustrate how ITS data have been successfully used to improve market research practices.
Synthesis of Information Related to Transit Problems
Report Number: RRD-86
Publication Date: 1/24/2008
This digest notes the progress and status of J-7, "Synthesis of Information Related to Transit Problems" for which the Transportation Research Board is the agency conducting the research.
Racial and Gender Diversity in State DOTs and Transit Agencies: A Benchmark Scoping
Report Number: R-120
Publication Date: 9/7/2007
This report documents and analyzes racial and gender diversity in state departments of transportation (state DOTs) and transit agencies for purposes of establishing a baseline that reflects the current status of racial and gender diversity in state DOTs and transit agencies based on existing data.
Centralized versus Decentralized State Procurement of Paratransit Vehicles for the Federal Section 5310 Program
Report Number: NCHRP RRD-315
Publication Date: 6/12/2007
In this study, information was collected on the multiyear procurement experience of states that directly and indirectly procure paratransit vehicles applying funds from the federal Elderly Persons and Persons with Disabilities Program (49 U.S.C. § 5310, hereafter referred to as Section 5310). The objective of this study was to help states improve their current procurement processes or enable them to strategically consider alternative processes for acquiring vehicles for this program.
Guidebook for Evaluating, Selecting, and Implementing Suburban Transit Services
Report Number: R-116
Publication Date: 11/13/2006
TCRP Report 116: Guidebook for Evaluating, Selecting, and Implementing Suburban Transit Services examines the current status of suburban transit services and land-use environments and the relationship between the two. Types of suburban transit services include commuter, route deviation, demand response, circulators, shuttles, and vanpools. Also, the guidebook describes the emerging trends that significantly influence the availability and operation of suburban transit services. This report updates information presented in TCRP Report 55: Guidelines for Enhancing Suburban Mobility Using Public Transportation and presents the latest research results and issues related to suburban transit services. This information will be useful to transit professionals and policy makers in planning and implementing suburban transit services.
Managing Capital Costs of Major Federally Funded Public Transportation Projects
Report Number: RRD-78
Publication Date: 10/25/2006
This digest contains recommendations for strategies, tools, and techniques to better manage major transit capital projects over $100 million. Information is presented on various stimation, project-management, and cost-containment approaches that were applied successfully to 14 case studies. The results, which indicate which tools and techniques contributed to more effective project management, will be useful to transit systems and communities endeavoring to plan or implement major transit investments.
Using Archived AVL - APC Data to Improve Transit Performance and Management
Report Number: R-113
Publication Date: 9/12/2006
This report developed guidance on the effective collection and use of archieved AVL-APC data to improve the performance and management of transit systems. It offers guidance on five subjects: Analyses that use AVL-APC data to improve management and performance; AVL-APC system design to facilitate the capture of data with the accuracy and detail needed for off-line data analysis; ata structure and analysis software for facilitating analysis of AVL-APC data; Screening, parsing, and balancing automatic passenger counts; Use of APC systems for estimating passenger-miles for National Tansit Database reporting.
Trademarking and Licensing for Transit Problems
Report Number: LRD-21
Publication Date: 12/27/2005
The purpose of this report is to give the intellectual property novice an understanding of the process of creating and protecting trademark assets. Included is a step-by-step explanation of the process used to prepare and file an application for a federal trademark. This report contains a webliography, which should be convenient for interactive research for those accessing the report through http://www4.trb.org/trb/onlinepubs.nsf.
E-Transit: Electronic Business Strategies for Public Transportation
Report Number: R-84 Volume 7
Publication Date: 8/19/2005
This report documents principles, techniques, and strategies that are used in electronic business for public transportation. It describes how web-based tools have been used to assist with controlling and managing active and planned construction projects, including schedules and cost of the projects, through three organizations that have successfully used web-based collaborative software: The Chicago Transit Authority, the Port Authority of New York and New Jersey, and Raytheon.
Availability and Accessibility of Liability and Excess Insurance for Public Transit and Private Coach Operators
Report Number: NCHRP RRD-295
Publication Date: 4/11/2005
This digest provides alternatives to conventional liability insurance coverage for public transit agencies and private motorcoach (coach) operators in response to the insurance crisis of the early 2000s that has had, and continues to have, a significant impact on the cost and availability of liability insurance coverage. The digest discusses the role of liability insurance in the passenger transportation industry, current insurance issues and impacts on public transit agencies and private motorcoach operators, alternative insurance models, and activities and strategies that can help to mitigate liability insurance costs and availability.
Concept for an e-Transit Reference Enterprise Architecture
Report Number: R-84 Volume 5
Publication Date: 10/25/2004
TCRP Report 84: e-Transit: Electronic Business Strategies for Public Transportation documents principles, techniques, and strategies that are used in electronic business for public transportation. TCRP Report 84 will be published as multiple volumes. This volume explains the need for and uses of a reference enterprise architecture; the process for its development based on using systems engineering concepts and practices; the basic concepts behind systems engineering and enterprise architecture; and the transit-specific task associated with creating an e-transit reference enterprise architecture. This report may be used by chief information officers, general mangers, and senior managers.
Transit-Oriented Development in the United States: Experiences, Challenges, and Prospects
Report Number: R-102
Publication Date: 8/25/2004
This report provides a comprehensive assessment of the state of the practice and the benefits of transit-oriented development (TOD) and joint develoment throughout the United States. This report defines TOD and joint development and offers insight into the various aspects of implementing TOD, including political and institutional factors; planning and land-use strategies, benefits, and impacts; fiscal considerations and partnerships; and design challenges and considerations. Benefits attributable to TOD initiatives include improved air quality, preservation of open space, pedestrian-friendly environments, increased ridership and revenue, reduction of urban sprawl, and reorientation of urban development patterns around both rail and bus transit facilities. This report will be helpful to transit agencies, the development community, and local decision makers considering TOD.
Transit Advertising Sales Agreements
Report Number: S-51
Publication Date: 3/19/2004
This synthesis documents and summarizes transit agency experiences with advertising sales and synthesizes current practices for advertising sales, contracting, and display. This report will be of interest to transit agency staff responsible for advertising sales in their agencies. They can use this report to learn from the experiences of other transit agencies and to compare their experiences with those of others.
Determining Training for New Technologies: A Decision Game and Facilitation Guide
Report Number: R-96
Publication Date: 11/6/2003
The goal of this project was to help managers identify the necessary training for new technologies. This report will be of interest to managers responsible for implementing new technologies. It will also be useful to other members of new technology procurement teams, representing operations, maintenance, human resources, legal, finance, and training departments. Cognitive task analysis was used to design a simulation game that would allow managers to rapidly acquire the decision skills needed for identifying the necessary training for new technologies.
Public Transportation Security: Intrusion Detection for Public Transportation Facilities Handbook
Report Number: R-86 Volume 4
Publication Date: 10/15/2003
This report is designed to address transit agencies' needs for evaluating and upgrading the intrusion detection systems applicable to the spectrum of their facilities (including tunnels, bridges, buildings, power stations, transfer stations, rail yards, bus yards, and parking lots) and their transit vehicles (such as buses, trains, support vehicles, and special purpose vehicles). The Handbook provides guidance on assessing system needs; developing system designs; and estimating system costs, benefits, and risks.
Impact of the Americans with Disabilities Act on Transit Operations
Report Number: LRD-19
Publication Date: 10/2/2003
This digest provides the nation's transit agencies with access to authoritative research, specfic, limited-scope studies of legal issues and problems having significance and applications to their business. It reports on a review of applicable statutes, a survey of state and local transit providers, and an analysis of developments pertaining to employment infrastructure and service requirements. This digest should be helpful to administrators, attorneys, financial officials, human resourcess personnel, and planners in public transportation.
Financing Capital Investment: A Primer for the Transit Practitioner
Report Number: R-89
Publication Date: 4/10/2003
This report provides a valuable resource for people who are responsible for financing public transportation capital projects. The primary objective of the primer is to identify and evaluate financing options for public transportation capital projects. It is organized to provide a wide-ranging audience with easy access to the information they need most regarding capital financing. The primer inlcudes descriptive sections that outline the basic financing approaches and structures available, as well as sections that help system managers and public officials decide when it is most appropriate to apply alternative financing techniques.
Managing Transit's Workforce in the New Millennium
Report Number: R-77
Publication Date: 5/21/2002
This report assesses the transit' industry's workforce needs and prospects for the coming decades. Further, the report provides guidelines to enable employers to assess their own workforce needs, describes best practices for recruiting and retaining employees, and identifies ways to enhance or establish partnerships between management and labor for attracting, training, and maintaining a qualified workforce.
A Challenged Employment System: Hiring Training, Performance Evaluation, and Retention of Bus Operators
Report Number: S-40
Publication Date: 4/29/2002
Transit managers are concerned about attracting and retaining quality applicants, about the ability of new hires to successfully complete training programs, and about how new bus operators will provide quality customer service. This synthesis is intended to provide a snapshot of public transit bus operator practices, addressing hiring, training, performance evaluation, and retention. Each of these four areas is uniquely different, but also highly interrelated.
Effective Use of Transit Websites
Report Number: S-43
Publication Date: 1/10/2002
This report synthesizes current practices and recent experiences concerning website content, design, marketing, and administration, based on information collected from 47 transit agencies representing a cross section of the U.S. transit industry. For each is a compendium of the best knowledge available on those measures found to be successful in resolving specific problems. Transit executives and website managers and designers can use this report to learn from the experiences of other agenices and to compare their own experiences with those of others.
Part-time Transit Operations: The Trends and Impacts
Report Number: R-68
Publication Date: 4/9/2001
This report examine how part-time labor has affected the cost and performance of transit systems over the past 25 years and consider how part-time labor can be meaningfully incorporated into the workforce while avoiding potential negative impacts. This research reflects concern for transit system operating costs, safety, service, reliability, customer satisfaction, labor-management relations, and employee satisfaction.
Using Geographic Information Systems for Welfare to Work Transportation Planning and Service Delivery
Report Number: R-60
Publication Date: 12/31/2000
This handbook will be of interest to transportation planners, human service agencies transportation providers, and others concerned with using Geographic Information Systems (GIS) to support welfare to work transportation planning and service delivery. The handbook includes guidance on how agencies can either implement GIS or enhance their current GIS applications for this purpose. Accompany this handbook is a CD-Rom containing case study descriptions and color illustrations of GIS applications for transit planning and welfare to work purposes.
Information Technology Update for Transit
Report Number: S-35
Publication Date: 12/1/2000
This synthesis is an update of TCRP Synthesis 5: Management Information Systems, and documents the transit industry's state-of-the-practice in information and communication technologies against a contemporary background of business practice. It is organized into the basic architectural pieces that constitute an IT plan in order to provide the essential framework for the planning process.
Managing Transit Construction Claims
Report Number: S-28
Publication Date: 10/26/2000
This synthesis will be of interest to transit agency general managers, their legal, risk management, engineering and construction staffs, and others dealing with contract management issues on behalf of transit agencies. It offers information from selected transit agencies about the underlying causes of construction disputes and practices in use today to identify and resolve them before they become formal claims. The synthesis focuses on avoidance and resolution of disputes, examines ways of settling disputes at their inception, and considers the experiences of the transit industry in the use of alternative dispute resolution techniques.
Risk Management Software for Bus Transit Systems
Report Number: RRD-012
Publication Date: 5/2/2000
This digest describes a new software product developed under TCRP Project G-3, Tools for Transit Risk-Exposure Identification and Treatment for Bus Transit Systems. This software product, called Transit Risk Manager, is a PC-based, user-friendly, menu-driven, Windows (Trademark) operated computer tool designed to help bus transit systems of all sizes identify exposure to loss, evaluate their loss control practices and make informed decisions about financing risk. The program provides the means to assess current risk management programs as well as risk financing alternatives. Ancillary tools such as insurance specifications, loss triangle templates, policy statements, and a self-insurance plan are provided for export into word processors or spreadsheets.
Transit Manager Tool Kit for Rural and Small Urban Transportation Systems
Report Number: R-54
Publication Date: 10/14/1999
This toolkit identifies an array of management principles and techniques, for use by small urban and rural public transportation providers, to assist in managing their transportation services and resources effectively. The toolkit has two parts: a guidebook and a self-assessment tool. The guidebook introduces the idea of customer-driven transit service attributes and includes general management philosophies. Also included in the guidebook are exemplary practices and "how to" instructions for some topics. The guidebook also includes four chapters on the "cross-cutting" topics, including operations management, risk management, vehicle maintenance, and procurement. The self-assessment tool on disk, that accompanies this report, is designed to give the user a baseline or current picture of the status of the transit system.
New Paradigms for Local Public Transportation Organizations
Report Number: R-53
Publication Date: 8/2/1999
The Transit Cooperative Research Program has identified key aspects of public transportation where new ideas and methods are, in the current vernacular, new paradigms. This report is intended to (1) present the case for a paradigm shift in local public transportation in terms strong enough that a consensus can be reached on the need for action and (2) trigger a wide-ranging debate and dialogue on the basic premises that necessitate a paradigm shift in local public transportation. It also looks closely at selected organizations, both within and outside the transportation sector, which have pursued and achieved dramatic change.
Transit Advertising Revenue: Traditional and New Sources and Structures
Report Number: S-32
Publication Date: 12/1/1998
This synthesis will be of interest to transit agency general managers, their marketing and advertising staffs, as well as to others dealing with revenue generation on behalf of transit agencies. It offers information from selected North American and other transit agencies about the existing environment for advertising on transit property and describes agency experiences. It also explores innovative revenue- generating practices. This report of the Transportation Research Board reports on the notion that there are as many opportunities to generate advertising revenue, as there are pieces of equipment, property, and printed material at the transit agency.
A Handbook: Integrating Market Research into Transit Management
Report Number: R-37
Publication Date: 9/15/1998
This report will of significance to the likes of transit managers, marketing professionals, planners and others that hold a keen interest towards the implementation of market segmentation strategies to increase transit ridership. The handbook provides an overview of market segmentation in terms of what it is and why it is relevant to public transit agencies. Its primary function is to act as an introduction for managers to the general concepts of market segmentation and provides steps and procedures for marketers or researchers who hold the responsibility for implementing a market segmentation program.
Strategies to Minimize Liability under Federal and State Environment Laws
Report Number: LRD-9
Publication Date: 6/15/1998
This digest contains a report prepared under TCRP Project J-5, Legal Aspects of Transit and Intermodal Transportation Programs, for which the Transportation Research Board is the agency coordinating the research. The report, which has the same title as this digest and is authored by G. Martin Cole and Christine M. Brookbank, provides insight into the potential liability of transit agencies for hazardous waste, and methods and policies that would avoid or reduce the potential liability. The report should be useful to transit administrators, attorneys, planners, engineers, financial officials, development and contracting officers, and contract managers.
Funding Strategies for Public Transportation
Report Number: R-31
Publication Date: 4/15/1998
This report addresses the current state of funding for public transportation in the United States, the various circumstances that have contributed to today's funding environment, and specific strategies that transit agencies are pursuing to identify new sources of funding. The report is presented in two parts, firstly, a final report which details a national perspective on public transportation funding and secondly, a casebook detailing innovative methods for generating revenue for public transportation capital and operating costs. The report would be of great interest to federal, state, and local transportation officials, policy makers, and professionals concerned with funding for local public transportation services during the past decade and in the near future.
Transportation Service Agreements: A Preparation and Reference Guide for Transit Attorneys
Report Number: LRD-8
Publication Date: 12/15/1997
This digest contains a report prepared under TCRP Project J-5, Legal Aspects of Transit and Intermodal Transportation Programs, for which the Transportation Research Board is the agency coordinating the research. The report, which has the same title as this digest and is authored by Barbara A. Adams and Clifford L. Weaver, provides an up-to- date reference and guide on the essentials of contracting for service agreements and should be useful to attorneys and contract administrators. The report is organized as follows: Introduction and Overview; (I) Basic Provisions; (II) Definitions; (III) Services to Be Purchased; (IV) Vehicles and Equipment for Transportation Services and Other Services; (V) Real Property and Facilities; (VI) Employees; (VII) Nondiscrimination, Equal Employment, and Business Opportunity; (VIII) Reports, Records, and Inspections; (IX) Purchasing; (X) Insurance, Risk Management, and Bonds; (XI) Indemnification; (XII) Payment; (XIII) Term, Termination, and Remedies; (XIV) Contractor Covenants and Representations; (XV) General Provisions; Endnotes; and Appendix A - Outline of Model Agreement.
Guidelines for the Consistent Collection, Categorization and Dissemination of Bus Transit Loss Data
Report Number: RRD-11
Publication Date: 12/1/1997
This digest provides the results of Task 6 of TCRP Project G-3, Tools for Transit Risk-Exposure Identification and Treatment for Bus Systems. The objective of Task 6 was to develop guidelines for the consistent collection, categorization, and dissemination of loss data that are compatible among transit bus systems in order to assist in the successful procurement of lower cost insurance products and services. The digest is organized as follows: Introduction; The Problem; Availability and Computerization of Data; and Recommended Guidelines for Collection, Categorization, and Dissemination of Loss Data. Appendix A contains a list of standard underwriting and claims management definitions. Appendix B contains a sample set of loss triangles.
Improving Transit Security
Report Number: S-21
Publication Date: 12/1/1997
This synthesis will be of interest to transit agency general managers, police and security, operations, training, and human resources staffs, and to local police officials. It offers information on a variety of approaches to improving transit security. The nature and extent of transit crime, effective strategies to combat problem situations, and case studies of specific control practices deemed successful by transit agency professionals (with no distinctions drawn between bus and rail modes) are discussed. It reports on the various practices, making specific recommendations where appropriate but without the detailed directions usually found in handbooks or design manuals. Nonetheless, these documents can serve similar purposes, for each is a compendium of the best knowledge available on those measures found to be successful in resolving specific problems. The extent to which these reports are useful will be tempered by the users' knowledge and experience in the particular problem areas.
Strategies to Assist Local Transportation Agencies in Becoming Mobility Managers
Report Number: R-21
Publication Date: 11/13/1997
This report will be of interest to individuals and organizations seeking to better understand the concept of mobility management and those seeking to make the transition from traditional transit operating agency to mobility manager. The report presents a useful compendium of mobility management functions; identifies barriers to mobility management; includes findings drawn from seven case studies, which are documented as Appendix A; presents actions to promote mobility management; and documents the results of technical assistance provided to two transit systems in Appendixes C and D.
Risk Management for Small and Medium Transit Agencies
Report Number: S-13
Publication Date: 12/1/1995
This synthesis provides information on how small and medium-sized transit agencies can evaluate various approaches to risk management and can access risk management services at reasonable cost. This report addresses risk management practices, their systematic application, and the measurement of program results. It emphasizes liability and workerâ€™s compensation risks and insurance, but the discussion applies to property risks and insurance, as well. The report also contains information on differing transit agencies' risk management experiences. To develop this synthesis in a comprehensive manner and to ensure inclusion of significant knowledge, available information was assembled from numerous sources, including a number of public transportation agencies.
Guidelines for Development of Public Transportation Facilities and Equipment Management Systems
Report Number: R-5
Publication Date: 10/30/1995
This report will capture the interest of individuals involved in developing a Public Transportation Facilities and Equipment Management System (hereinafter referred to as PTMS) for a state department of transportation (DOT). A range of options is described for each of the components in a PTMS, and minimum requirements are clearly defined.
The Quality Journey: A TQM Roadmap for Public Transportation
Report Number: R-8
Publication Date: 1/15/1995
This report presents the results of a study of Total Quality Management in Public Transportation. Research findings provide an historical perspective of Total Quality Management (TQM), highlight important events in the private and public sectors, and delineate principles of TQM for the transit industry.
Management Information Systems
Report Number: S-5
Publication Date: 12/1/1994
This synthesis will be of interest to general managers of transit agencies, managers of management information systems (MIS) departments, and information systems personnel, as well as operations, scheduling, maintenance, finance, and other management personnel concerned with improving information flow and data base development. The synthesis identifies the current direction and key factors of selected transit agencies that have successfully implemented MIS. The synthesis documents the range, variety, and benefits derived from the current information and examine how effectively information from special- purpose systems is integrated into the overall information systems environment and used across departmental boundaries.
The Role of Performance-Based Measures in Allocating Funding for Transit Operations
Report Number: S-6
Publication Date: 12/1/1994
This synthesis explores current practice and trends regarding the linkages between financial assistance, service provisions, and performance measurement. It provides an overview of selected transit agency funding programs, as well as some current information from state. This report examines the role of performance measurement in financing transit service. Specifically, the role of state government in assisting local transit service is discussed, as well as the challenges in the use of performance measurement. This synthesis will be of interest to transit agency general managers, financial officers, policy and planning personnel, and others concerned with the economic and budget aspects of providing transit services, as well as funding officials and policymakers in organizations such as departments of transportation (DOTs) and metropolitan plannign organizations (MPOs).
Total Quality Management in Public Transportation
Report Number: RRD-3
Publication Date: 12/1/1994
The objectives of TCRP Research Project F-3 are to identify, evaluate, and recommend applications of potentially successful methods of implementing Total Quality Management (TQM) in public transportation to increase ridership through improved customer satisfaction, to increase productivity, and to reduce costs. This Research Results Digest presents the Phase I findings of this two-phase project in the following sections: Introduction; What Is TQM?; Study Objectives and Scope; Historical Perspective on Management; TQM in the Public Transportation Industry; TQM Principles for the Public Transportation Industry; Lessons of Success and Failure in TQM; Pilot TQM Initiatives; and Research Results, Documentation, and Products. Appendix A contains a 10-page bibliography and Appendix B a glossary.
Designing Transit Services for the Mode-Choice Market Stage III Planning
Report Number: IDEA-26
This project developed a "mobility index" that is a function of trip time by which to measure and map mobility in a metropolitan region for both auto and transit modes, as well as to identify opportunities and evaluate transit improvements for their impact on regional mobility. This includes a complementary market positioning exercise for mode-choice-focused transit services, employing focus groups and an ethnographic analytical methodology for identifying the explicit "bellwether" segment of the mode-choice market. The research uses the San Diego metropolitan area for a test bed, in collaboration with the major transit agency, the Metropolitan Transit Development Board(MTDB), and local and regional agencies, including the San Diego Association of Governments (SANDAG). Please note: This project is still in progress.
State DOT Staff Resources for Administering Federal Public Transportation Programs
Report Number: NCHRP RRD-314
The primary objectives of this research project were to collect information on the staff resources that state departments of transportation (DOTs) devote to public transportation programs and to evaluate the ability of the states to adequately administer existing and emerging Federal Transit Administration (FTA) public transportation programs. A secondary objective of the project was to develop a method for regularly updating the data in future years.