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American Public Transportation Association

 Manager - Web & Database Support

The American Public Transportation Association (APTA) seeks a Manager, Web & Database Support to provide support, training, and project management for our web-based platforms. The position requires strong customer service and communication skills and previous association experience is preferred.

The Manager, Web & Database Support reports directly to the Senior Director of Information Technology. The Web Manager’s primary role is to provide support, training, and project management for the web-based platforms of the American Public Transportation Association (APTA). These platforms include APTA’s website content management system (CMS), association management system (AMS), community platform, and events app.


Specific duties and responsibilities include, but are not limited to the following:

  • Provide technical support to staff on APTA’s web-based platforms. This support will primarily be provided via help desk tickets;
  • Provide training to staff on APTA’s web-based platforms. This training may be provided in a one-off context with an individual staff member or may be provided in periodic topical training available to all staff;
  • Perform regular maintenance and monitoring of APTA’s web-based platforms;
  • Maintain staff-focused documentation on best practices and policies for using APTA’s web-based platforms;
  • Maintain IT-oriented documentation on maintenance and troubleshooting tips for APTA’s web-based platforms;
  • Provide project management for change requests to APTA’s web-based platforms. This will involve collecting requirements from staff, assessing feasibility, timeline, and budget with a developer (on staff) or a 3rd party vendor, and providing regular status updates to staff;
  • Other duties as assigned.

  • Timely and accurate responses to help desk tickets;
  • Clear and concise communication with staff on ticket resolution;
  • Steadily improving staff abilities and understanding of APTA’s web-based platforms due to training provided;
  • Change requests to APTA’s web-based platforms completed successfully in a timely and cost-effective manner;

  • Bachelor’s degree with three or more years’ experience;
  • Excellent communications skills, both oral and written;
  • Excellent customer service and project management skills;
  • Well organized and uses initiative to solve problems proactively;
  • Demonstrated knowledge and experience with the following technologies:
    • ​Association management systems (NetForum preferred)
    • Content management systems (WordPress preferred)
    • Community platform (Higher Logic preferred)
    • Events app (Results Direct preferred)
    • Association experience preferred.

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