BASIC FUNCTION: 

The primary function of the Membership Coordinator is to ensure that APTA members receive excellent customer service. This individual reports to the Director-Membership and offers support as appropriate across the department.

DUTIES AND RESPONSIBILITIES:

Specific duties and responsibilities may include but are not limited to the following:

  • Timely responsiveness to and resolution of general membership questions on status, meetings, dues, address and contact changes, services and benefits, and other matters arising from membership and participation in the Association;
  • Assists members with the use of MyAPTA and e-web functionality including encrypting their passwords and instructing them on how to access their member-only protected resources;
  • Acknowledges resignations/suspensions with letters and exit questionnaires; identifies critical issues and confers with the Director-Membership to devise methods for their resolution;
  • Prepares new member information used in Passenger Transport announcements;
  • Serves as data provider and liaison to third party vendor managing the online Buyers’ Guide;
  • Assists the Sr. Program Manager-Membership with providing requested member information from association management system (AMS) to APTA staff;
  • Assists with prospect inquiries for information on association services and benefits, including providing both oral and written information on the definition of membership categories, dues quotes as well as application and approval procedures;
  • Supports the Director-Membership with the Membership Committee as needed;
  • Enters membership updates to AMS;
  • Assists meetings team with customer service inquiries related to event registration and ensuring registrants’ information is updated properly in AMS; and
  • Supports all membership activities as needed.

MEASURES OF ACCOUNTABILITY:

  • The degree to which APTA members and customers receive excellent customer service;
  • The degree to which membership database records are maintained accurately and in a timely fashion;
  • The timely response to member inquiries generated through email and e-web as well as the resolution of those problems in membership database records;
  • The timely review and update of member information to ensure the accuracy of the member information contained in the online member directory; and
  • The degree to which internal customers (i.e., APTA staff) receive requested information in a timely and satisfactory fashion.

QUALIFICATIONS:

Requirements include: Bachelor’s degree coupled with minimum of 3 years’ professional experience, preferably with an association; strong organizational, communication, administrative, and customer service skills; and proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Experience working with association management systems is preferred and experience with netForum is a plus.

PHYSICAL REQUIREMENTS AND WORK CONDITIONS:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Performance of duties requires the use of hands and fingers to handle or feel. The job frequently requires ability to stand, walk, sit, reach with hands and arms, and talk or hear. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The noise level in the work environment is usually moderate.

VACCINATION REQUIREMENT:

APTA values the safety of our employees and in support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19, or you must request an exemption from the APTA HR Office. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working for APTA.

Persons interested in applying for this position should submit their cover letter and resume to the Vice President-Human Resources & Administration via email at aptajobs@apta.com.

APTA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws.

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