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American Public Transportation Association

 Program Overview

This overview is preliminary and subject to change.

Last Updated: Dec. 15, 2017​​​​

Go to:
Sunday, February 25   Monday, February 26   Tuesday, February 27   Wednesday, February 28   

Sunday, February 25

1 - 6 p.m.

Registration

4:15 - 5:30 p.m.

Advertising Revenue Information Exchange

5 - 6 p.m.

Welcome to APTA

6 - 7 p.m.

Welcome Reception

7:10 p.m. -

Dinner Groups (Dutch-treat)

Monday, February 26

7 - 8 a.m.

Continental Breakfast

7 - 11 a.m.

Registration

(also open 2 - 3 p.m.)
8 - 9:30 a.m.

OPENING SESSION

9:45 - 11 a.m.

Educational Sessions

  • Crisis Communications

  • Increasing Ridership through Partnerships

11:15 a.m. - 12:30 p.m.

Educational Sessions

  • Employee Communications

  • What Reporters Want

2:30 - 5 p.m.

Marketing & Communications Exchange and Roundtables

3:30 - 5 p.m.

Research

3:30 - 5:30 p.m.

PIO Shop Talk

6 p.m. -

Dinner Groups (Dutch-treat)

Tuesday, February 27

7:30 - 8:30 a.m.

Continental Breakfast

8 a.m. - 12 p.m.

Registration

8:30 - 9:45 a.m.

Educational Sessions

  • 2018 Call Center Challenge Finals

  • State of Good Repair

10 - 11:15 a.m.

Educational Sessions

  • Communicating Your Way through Natural Disasters

  • Innovative Customer Experience

11:30 a.m. - 1 p.m.

Lunch & Learn: Group Discussions by System Size

1:30 - 2:45 p.m.

Educational Sessions

  • System Redesign: Outreach & Engagement

  • Tackling the Negative Narrative

3 - 4:15 p.m.

Educational Sessions

  • Marketing/Design - Branding

  • Publicizing Unique Ridership Situations

4:30 - 5:30 p.m.

Educational Sessions

  • Homeless Roundtable

  • Staffing Roundtable

6 p.m. -

Dinner Groups (Dutch-treat)

Wednesday, February 28

7:30 - 8:30 a.m.

Continental Breakfast

8:30 - 9:45 a.m.

Educational Sessions

  • Ridership Roundtable

  • Telling Our Story through Video

10 - 11:15 a.m.

Educational Sessions

  • Social Media Palooza: Day in a Life

  • Social Media Palooza: Social Media in a Call Center

11:30 a.m. - 12 p.m.

CLOSING SESSION: That’s a Wrap!

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Suite 1200 East
Washington, DC 20005
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