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American Public Transportation Association

 Board Support Program

Staff members at APTA-member transit systems who support boards of directors or commissioners are welcome to register for this workshop. All sessions and most events will be held at The Grand Hyatt, 1750 Welton Street in downtown Denver, CO and hosted by the Regional Transportation District (RTD).

NOTE: The Board Support Seminar is approved for 1.1 CMC Experience Point or 1.1 MMC Advanced Education Point by the International Institute of Municipal Clerks (IIMC).

IMPORTANT! All events will be held in the Atrium Tower, adjacent to the Grand Hyatt. To access the Atrium Tower, exit the hotel from the main lobby via the revolving doors to the valet drive. Cross the Porte Cochere and enter into the Atrium Tower building (attached to Starbucks). Proceed to the far set of elevators across the Atrium and select Level 2. A second set of elevators will access the 38th Floor.​

* Sessions and events for both board members and board support staff

*Last updated July 14, 2015

Saturday, July 18, 2015
​​

​​Today's Presiding Officer:

Gina Estrada, Executive Assistant/Board Liaison, Capital Metropolitan Transportation Authority, Austin, TX

​9 a.m. - 4 p.m.

Pikes Peak,
2nd Floor,
Atrium Tower

Registration*

10 - 11:30 a.m.*

Mt. Elbert, 2nd Floor,
Atrium Tower 

This is APTA: Maximizing Your Membership*
Your best industry resource; how to get involved in leadership on a national scale

The American Public Transportation Association is widely recognized as the voice of the transit industry. This session will focus on the many resources available to you as a member and cover everything you want to know about getting involved in your association to gain the full value of your membership. Find your unique path to work with colleagues from all over the U.S. and Canada.

Presenter:

  • Michael P. Melaniphy, President & CEO, APTA, Washington, DC

Facilitators:

  • Douglas Lecato, Chair, APTA Transit Board Members ADA Subcommittee, and Secretary-Treasurer, Capital Area Transportation Authority, Lansing, MI
  • Kelly Schmidt, Executive Assistant to the Chief Executive Officer, Rochester Genesee Regional Transportation Authority, Rochester, NY
11:30 a.m. - 1 p.m. Lunch on your own

1:15 - 2:15 p.m.*

Mt. Elbert, 2nd Floor,
Atrium Tower


 

APTA Chair & President's Round Table*
The national perspective - energize, organize, and reauthorize

As public transportation systems advocate for reauthorization of the federal surface transportation legislation, join APTA;s chair and president/CEO in a robust conversation about the association's initiatives. Come with questions, comments, and direction to guide APTA's work on behalf of board members and transit agencies.

Presenters:

 

  • Phillip A. WashingtonChair, APTA; Chief Executive Officer, Los Angeles County Metropolitan Transportation Authority, Los Angeles, CA
  • Michael P. Melaniphy, President & CEO, APTA, Washington, DC

 

2:30 - 3:30 p.m.

Mt. Evans, 2nd Floor,
Atrium Tower

Tricks of the Trade - PechaKucha Style

First created in Tokyo, PechaKucha is a simple presentation format where the presenters typically show 20 images, each for 20 seconds. The images are set to advance automatically so speakers stay within their allotted time.

We are particularly excited about using this format to share our “tricks of the trade” where you will hear five-minute presentations from seven of your peers sharing their best “tricks” with you! This is a quick, exciting and interactive format that gets your brain working overtime and generates many questions. 

Presenters:

  • Rebecca O. Cruz, Co-Chair, APTA Board Support Subcommittee Program Commmittee, and Board of Trustees Support Manager, Utah Transit Authority, Salt Lake City, UT
  • Gina Estrada, Executive Assistant/Board Liaison, Capital Metropolitan Transportation Authority, Austin, TX
  • Roberta Boomer, Vice Chair, APTA Transit Board Members Board Support Subcommittee, and Board Secretary, San Francisco Municipal Transportation Agency, San Francisco, CA
  • Nancy Johnson, Director, Office of Board Support, Dallas Area Rapid Transit, Dallas, TX
  • Kelly Schmidt, Executive Assistant to the Chief Executive Officer, Rochester Genesee Regional Transportation Service, Rochester, NY
  • Beth Vidaurri, Chair, APTA Transit Board Members Board Support Subcommittee, and Manager of the Executive Office, Corpus Christi Regional Transportation Authority, Corpus Christi, TX

4 - 5:30 p.m.

Mt. Evans, 2nd Floor,
Atrium Tower

Board Support Subcommittee Meeting

Chair, Beth Vidaurri

This meeting is open to ALL members of the subcommittee. Come and have your voice heard. Make a difference in the direction and initiatives undertaken. Hear what has been accomplished and is planned for the rest of the year. Share your ideas! This is one of three meetings held during the year.

​5:30 - 5:45 p.m.

Mt. Evans, 2nd Floor,
Atrium Tower

Board Support Orientation 101

Vice Chair, Roberta Boomer

Foundation and tools to do the best job supporting the board
 
When you start a new job as a board support staff member, it can seem overwhelming and one wonders if there is anyone to ask for help. This orientation will provide an overview of what goes into the job of supporting a board of directors or commissioners, various functions, and coping strategies. It will provide a foundation and tools to help you do the best job possible. 

6 - 7 p.m.*

Mt. Elbert, 2nd Floor,
Atrium Tower

Welcoming Reception*

Mix it up, renew friendships and network with new colleagues at this high–energy gathering that is sure to set the tone for new colleagues at this high–energy gathering that is sure to set the tone for learning more about public transportation and continuing to develop your leadership style.

7 - 9 p.m.

Board Support Dutch-Treat Dinner

Join the board support staff members attending this workshop for a Dutch–treat dinner at the Wynkoop Brewing Company, 1634 18th Street. Please meet in the hotel lobby at 7 p.m. to take the shuttle. Dinner reservations are at 7:30 p.m.

Sunday, July 19, 2015

Today's ​Presiding Officer:

Rebecca O. Cruz, Co-Chair, APTA Board Support Subcommittee Program Committee, and Board of Trustees Support Manager, Utah Transit Authority, Salt Lake City, UT

7:30 a.m. - 12 p.m.*

Crystal Peak C,
38th Floor,
Atrium Tower

Registration*

7:30 - 8:30 a.m.*

Capitol Peak Foyer,
38th Floor,
Atrium Tower

Continental Breakfast*

8:30 - 9:45 a.m.*

Capitol Peak Ballroom, 38th Floor,
Atrium Tower

Opening General Session: America's Future is Riding on Public Transportation*

Warm welcomes from RTD and APTA

Whether it’s creating jobs, helping to lead the way towards energy independence, improving quality of life, or protecting the environment, public transportation plays a significant role in taking us there. And it's the people – employees, customers, board members, and everyone in your community  whom we have to thank. Come join this session to discuss industry priorities and governance practices, and hear from our wonderful hots Regional Transportation District. 

Presiding:

  • Dr. Valarie J. McCall, Vice Chair, APTA; Chair, APTA Transit Board Members Committee; and Member, Board of Trustees, Greater Cleveland Regional Transit Authority, Cleveland, OH

Remarks:

  • The Honorable Steve Hogan, Mayor, City of Aurora, CA
  • The Honorable Sue Horn, Chair, Colorado Metro Mayors Caucus, and Mayor, City of Bennett, CO 
  • Rosemary Rodriguez, State Director for Senator Michael Bennett, U.S. Senate, Washington, DC
  • Charles Sisk, Chair, Regional Transportation District Board of Directors, Denver, CO
  • Beth Vidaurri, Chair, APTA Transit Board Members Board Support Subcommittee, and Manager of the Executive Office, Corpus Christi Regional Transportation Authority, Corpus Christi, TX
  • Michael P. Melaniphy, President & CEO, APTA, Washington, DC

10 - 11:45 a.m.*
Capitol Peak Ballroom, 38th Floor,
Atrium Tower

The Strategic Importance of Transit to Revitalization of Communities and Economic Growth*

The continued growth of public transportation is a critical part of our country's economic future. As ridership increases due to more federal, state, and private investments, public transportation is growing at a fast pace and it is contributing to the revitalization of entire communities. In major areas of the country, such as Denver, the local economy is being boosted, as more public transportation provides essential access to jobs. This session will share how successful public transportation projects keep communities thriving and a focus for commerce, jobs, retail, and culture. 

Facilitator:

  • Charles L. Sisk, Chair, Regional Transportation District, Denver, CO

Presenter:

  • Rick Garcia, Regional Administrator, Region VIII, U.S. Department of Housing and Urban Development, Washington, DC

12 - 2 p.m.

Crystal Peak A,
38th Floor,
Atrium Tower

Board Support Luncheon: The Blind Side of Communication 

Dr. Folska will discuss the "blind side of communications," the essential principals of communications (awareness, verbal interpretation, non-verbal interpretation, listening, and adpating) and how to compensate when one or more of these elements is missing. You will learn about the tools used by the RTD board office to assist Director Folska during meetings and how ADA accessible documents are provided through paperless packets. 

Presenter:
Claudia Folska, Ph.D., Director, Regional Transportation District, Denver, CO

Director Claudia Folska was elected to the RTD Board in 2012 as the first visually impaired board member. Director Folska has never allowed her inability to see affect her vision and has become an over-achiever by navigating in the dark. Director Folska possesses a dual Ph.D. from the University of Colorado College of Architecture and Planning in Denver and the Institute of Cognitive Science in Boulder. She has a BA and MBA from the University of Southern California. Among her many achievements, she authored a book on “Way finding for ADA-visually impaired users of mass transit.” She has been a guest speaker and lecturer around the country and is a tireless advocate on ADA issues. Director Folska has many tools in communications that she uses in her presentations, including an exercise in blindfolding the audience and asking them to rely on other elements of communications that are nonverbal. Pertaining to the completion of the RTD FasTracks program, which is a multi-billion comprehensive expansion program to build over 122 miles of light rail and commuter rail, Director Folska affectionately refers to this as her “20/20 Vision.” 

​2 - 2:15 p.m. Group Photo Will be Taken

2:15 - 3:45 p.m.

Crystal Peak A,
38th Floor,
Atrium Tower

Technology in the Board Office

This course will discuss technology applications, exploring initiatives and the increasing challenges in the world of managing information in the face of public scrutiny and transparency. The course will instruct and aid participants in utilizing the simplest efficiencies brought about through web-based communications, applications, and the increased need to deliver services in a microwave society.

Presenter:
Susan M. Phillips, MMC, City Clerk, City of Greenwood Village, CO

Susan Phillips has over 20 years of Municipal experience and has been the City Clerk for the City of Greenwood Village since 2001. Susan was awarded the Certified Municipal Clerk (CMC) designation by the International Institute of Municipal Clerks (IIMC) in 2001 and her Master Municipal Clerk (MMC) designation in 2009. Susan is a standing member of the Colorado Municipal Clerk’s Association (CMCA), the International Institute of Municipal Clerks (IIMC), the Association of Records Managers and Administrators (ARMA) and is a Certified Colorado Election Official. Susan is currently enrolled in the Certified Public Manager Program with the Buechner Institute for Governance, located within the School of Public Affairs at the University of Colorado Denver. As the Manager of the Information Management Services (IMS) Program, Susan coordinates and administers all of the Village’s general and special elections and liquor licenses throughout the Village. IMS is also responsible for maintaining the legislative history of the Village, the preparation and retention of official records. and ensuring the accessibility of official Village documents. The Information Management Services’ staff maintains and provides information related to the City Council, including agendas and minutes of all City Council meetings and all official actions of the Village to City Council, staff, the community, and other external customers.

​3:45 - 4 p.m.
Capitol Peak BallroomFoyer,
38th Floor,
Atrium Tower
​​Break
​4 - 5:15 p.m.
Crystal Peak A,
39th Floor,
Atrium Tower

Agenda & Minutes, Plan Your Work, Work Your Plan

Do your board meetings run past midnight? Does your board have several emergency items every meeting?  Does your board spend the first 10 minutes of every meeting on the minutes from the last meeting? This course is designed to provide tools and tricks for creating agendas and minutes efficiently and effectively. Develop an agenda workflow process to assist in getting your agendas out the door on time. Learn the different components of an agenda and discuss the various types of minutes. 

Learning Objectives

• Identify the various components of an agenda

• Identify the different types of minutes and the pros and cons of each type

• Create a workflow for agenda items from conception to agenda ready

• Become part of the solution in streamlining your meetings

• Evaluate the different mediums for creating your agenda

• Have fun! 

Presenter:
Laura Bauer, CMC, City Clerk, City of Commerce City, CO

Laura began her career with the City of Lakewood Clerk’s Office in 1997 as an Office Support Specialist. She left Lakewood in 2005 as the Liquor Licensing Specialist to take a position as City Clerk in Edgewater. In 2006 Laura left Edgewater for Commerce City where she serves as City Clerk today. Laura received both her CMC designation and HAVA certification in 2007 and her MMC designation in 2015. Laura is a member in good standing of the International Institute of Municipal Clerks and the Colorado Municipal Clerks Association. Laura served as President of CMCA in 2011, as a member on several committees for CMCA, and a mentor and trainer for CMCA. 

In addition to her service as a city clerk, Laura serves on the board of directors of the Prom Dress Exchange Corp., a charitable non-profit organization she established to provide high-school aged youth with an opportunity to attend prom in style without breaking the family bank. In her free time, Laura enjoys riding her motorcycle, reading, quilting, and knitting.
6 - 9 p.m.*

Colorado Hoedown BBQ at Coors Field* 

Shuttles will depart from the front of the hotel at 18th & Welston Street starting at 5:30 p.m.

Come experience our western roots with a good ole - fashioned BBQ hoedown at Coors Field, home of the beloved Colorado Rockies baseball team. Test your skills int he batting cage and enjoy interactive games. Dress comfortably in your western gear. 

 

Sponsored by Jacobs and First Transit

Jacobs.pngfirst transit.jpg 

 

Monday, July 20, 2015

Today's Presiding Officer:

Karen Darr, Co-Chair, APTA Board Support Subcommittee Program Committee, and Clerk of the Board, Antelope Valley Transit Authority, Lancaster, CA

​7 a.m. - 5 p.m.*

Crystal Peak C, 
38th Floor,
Atrium Tower

Registration*

7:30 - 8:30 a.m.*

Capitol Peak Ballroom Foyer,
38th Floor,
Atrium Tower

Continental Breakfast*

8:30 a.m. - 12 p.m. 

Crystal Peak A,
39th Floor,
Atrium Tower


 

Is It Personal or Personality? Navigating Differences to Build Bridges of Respect - Part 1 (IIMC Credits)

Perhaps you've completed some sort of personality assessment instrument in the past.There are many out there which increase our self-awareness of who we are, how we think, our behavioral profiles and what makes us "tick." In Part 1 of this program, you will use a short assessment, which will help you uncover your personality style and how it affects your communication patterns. 

Through interactive exercises, you'll visually discover how your communication style may conflict with other styles. You'll discover how to bridge gaps with your colleagues (or your boss) by changing the way you interact with them. Once you key into clues about what style of communication the other person prefers, you'll be able to build communication bridges with others. This is a fun and interactive session that will stay with you beyond the conference...!

Outcomes and Objectives:

At the end of this interactive session, ou will:

1. Gain a better awareness of their own personality characteristics and how these impact their own productivity and relationships.

2. Have an increased awareness of different personality types

3. Learn skills to better communicate with different personality types

4. Increase your respect quotient when working with others, positively impacting your professional reputation

Major Topics Covered: self-awareness, awareness of others, interpersonal communication, respectful workplace

Facilitator:
Karen Main, Innovations in Training, LLC, Denver, CO

Karen Main brings over 16 years of experience to her craft as a speaker, writer, teacher and consultant. She specializes in creative approaches to leadership development and her work has been recognized nationally. Through her company, innovations in training, she travels across the country delivering workshops, seminars and training programs to leaders in many organizations.
 
​10 - 10:15 a.m. 
Capitol Peak Ballroom Foyer,
38th Floor,
Atrium Tower
Break

12:15  p.m.

 

Meet in hotel lobby to board shuttle for site visit/lunch

​12:30 - 3 p.m.

Site Visit and Lunch Meeting at Denver RTD

Meet in hotel lobby to board shuttle for site visit/lunch.

​12:30 - 1 p.m.

​Lunch

Sponsored by The Rios Group

​1 - 2:30 p.m.

Agenda and Minutes Preparation in Denver

Board support staff members will visit the RTD Administrative Office, where all board meetings are held. Participate in a demonstration highlighting the paperless packet software used to put the meeting packets and minutes together, and tour the RTD Board office.

Presenters:

  • Erin Klaas, Co-Chair, APTA Board Support Subcommittee Program Committee, and Senior Board Office Assistant, Regional Transportation District, Denver, CO
  • Barbara G. McManus, Board Office Administrator, Regional Transportation District, Denver, CO
​2:30 - 2:45 p.m.

Collaboration - How We Can Make it Work

Be a part of the solution, see what changes are being planned for the APTA Board Support collaboration page. Will they motivate you to use the site?

Presenters:

  • Jill Boltz, CMC, Clerk of the Board, Kitsap Transit, Bremerton, WA
  • Jose Reyes, Executive Assistant, APTA, Washington, DC
​2:45 - 3 p.m.

​Delivering Your Message: A Template for Effective Board Presentations (Board Communications)

Have you or your staff been asked to make a presentation to your board of directors? Is your first thought: where do I begin or what kind of information should I include? Your presentation materials and how you deliver that material are crucial to getting your message across effectively. This session will help you prepare information, and will include tips on messaging, examples of do's and don'ts, and a template for creating effective presentations.

Presenter:
Jennifer Green-Ellison, Board Corporate Secretary, Washington Metropolitan Area Transit Authority, Washington, DC

​3:15 - 5 p.m.

Denver Union Station Walking Tour/Scavenger Hunt/Poker Run

See the sights, strategize, and try yuor hand at poker all at one time. 

What used to be an abandoned rail yard in Downtown Denver is now a complete transit experience, and a significant architectural icon, tool! Tour RTD's Union Station Transit Center that offers bus, light rail, Amtrak, and soon, commuter rail transportation in addition to restaurants, retail and the Crawford Hotel.

Participants will be divided into teams for the scavenger hunt/poker run. Teams will get clues and draw a card at each checkpoint, and at the end of the line, the winning hand gets first prize! Learn about Denver Union Station all while getting to know your board support subcommittee members!

Hosts:

  • Erin Klaas, Co-Chair, APTA Board Support Subcommittee Program Committee, and Senior Board Office Assistant, Regional Transportation District, Denver CO
  • Barbara G. McManus, Board Office Administrator, Regional Transportation District, Denver, CO

6 - 8 p.m.*

A Taste of Denver Union Station Reception*

Guests will walk 1.5 blocks from the hotel to the 16th Street Mall to catch the shuttle. The shuttles are accessible and run every 5 minutes.

Housed in the historic restored Denver Union Station (DUS) building, the Grand Hall provides a flavor of all things Colorado. The Grand Hall houses Amtrak check-in as well as the boutique Crawford Hotel named after Dana Crawford, a Denver historian and preservation icon. It is often referred to as the 'community living room' due to its eclectic restaurants, gathering places, comfortable ambiance, and historic decor. This facility, which a decade ago was an abandoned rail yard, is now the center of a downtown renaissance.

Sponsored by LTK Engineering Services, Inc.

ltk.jpg 

Tuesday, July 21, 2015

Today's Presiding Officer:

Erin Klaas, Co-Chair, APTA Board Support Subcommittee Program Committee, and Senior Board Office Assistant, Regional Transportation District, Denver, CO

7:30 - 8:30 a.m.*

Capitol Peak Ballroom Foyer,
38th Floor,
Atrium Tower

Continental Breakfast*

8:30 a.m. - 12 p.m

Crystal Peak A, 
38th Floor,
Atrium Tower

"Why is she calling yet another meeting?" "Why does he communicate only by voice mail?" "Why can't I get him to return my phone calls?" "I'm baffled by her inability to look me in the eye." - "Why is she calling yet another meeting?" "Why does he communicate only by voice mail?" "Why can't I get him to return my phone calls?" "I'm baffled by her inability to look me in the eye." - Part II (IIMC Credits)

If you've ever thought one or more of the above statements when interacting with a peer (or boss) at work, then this workshop is for you! As if communication wasn't complicated enough by personality differences, there are also distinct differences in how Gen X'ers, Baby Boomers and Generation Y communicate. The most skilled communicators are the ones who recognize distinct communication patterns early on and adapt their style to the others. Come and test your current knowledge about generational differencesin this fast-paced workshop which features music, quizzes, and interaction.

Outcomes & Objectives: 

At the end of this interactive session, you will:

  • Understand generational differences in communication
  • Appreciate the cultural and historical influencers behind these differences
  • Gain skills to adapt your preferences to meet the needs of different generations at work, at home, or in your community

Major Topics Covered: Self-awareness, awareness of others, interpersonal communication, respectful workplace

Facilitator:
Karen Main, Innovations in Training, LLC, Denver, CO

​10 - 10:15 a.m. 
Capitol Peak Ballroom Foyer,
38th Floor,
Atrium Tower
Break​

12 - 1:30 p.m.

Crystal Peak A,
38th Floor,
Atrium Tower

Luncheon - Career Advancement

​12:30 - 12:45
Crystal Peak A

RTD's Path to Leadership in Transportation

RTD prides itself in the value and development of human capital. The path to leadership starts the moment you enter your career at RTD. As a member of RTD's Leadership Academy, Barbara McManus will discuss the pathway to leadership and succession planning, as well as key take aways that can help board support bring leadership skills to their everyday roles.

Presenter:
Barbara G. McManus, Board Office Administrator, Regional Transportation District, Denver, CO

​12:45 - 1 p.m.
Crystal Peak A

Transit Academy - Utah Style

Hear how this innovative program brings together newly elected local leaders to learn about resources that can assist them in improving or enhancing transit in their communities. Presented by key community leaders, and Utah Transit top executives, the program broadens their understanding of how transit functions on a regional and local level.

Presenter:
Rebecca O. Cruz, Co-Chair, APTA Board Support Subcommittee Program Committee, and Board of Trustees Support Manager, Utah Transit Authority, Salt Lake City, UT

​1 - 1:15 p.m.
Crystal Peak A

​Leadership APTA

This is APTA's premier professional development program designed to develop and support those experienced managers and leaders aspiring to hold senior and executive leadership positions in APTA, their organzations, and the public transportation industry. Learn what it takes to join this elite group

Presenter:
Cheryl Pyatt, Program Manager-Conferences & Credentialing, APTA, Washington, DC

​1:15 - 1:30 p.m.
Crystal Peak A

​Wrap Up

Enjoy this summary of lessons learned, take aways, new contacts, and 'ah ha"'moments with your peers.

Facilitators:

  • Jeanne Schapper, CMC, Executive Office Manager/Clerk of the Board, Lane Transit District, Eugene, OR
  • Theresa A. Burrage, Executive Assistant, Greater Cleveland Regional Transit Authority, Cleveland, OH


 

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