For the past 2 years, Pierce Transit has sent out an annual survey to employees asking them where the company can most improve. However, this survey is fairly infrequent and also not accessible to those employees whose emails Pierce does not have. Because of this, the survey has been supplemented with quarterly meetings and weekly updates from the Pierce Transit CEO. Pierce is also experimenting with other ways of gathering feedback, including terminals that could be located in public spaces in the agency and allow employees to submit comments.
Mrs. Samantha Einarson