Recommended Practice

Recruiting and Retaining Bus Operations Employees


This Recommended Practice will assist transit agencies in recruitment and retention of bus operations employees.

Document History
Document Number Version Publication Date Publication Related Information
APTA BTS-BC-RP-001-05 12/31/2009 Published Current


bus, employee, recruiting, retaining


  • Understand workforce and turnover
  • Update and review job descriptions on a regular basis
  • Select an assessment tool to qualify each candidate
  • Conduct a new-employee orientation
  • Foster open communication, teamwork and opportunities for growth
  • Provide the necessary training for employee development
  • Create a mentoring program for new employees
  • Provide annual performance evaluations that establish goals and recognition for good performance

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