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American Public Transportation Association

 Transit and TNC Partnerships

CapMetro Pickup (TX)JUN 2017 - JUN 2018 Chad Ballentine

Pickup by Cap Metro​ is an on-demand service in partnership with VIA that can take customers to anywhere within its service zone. Customers can request a ride directly from your phone. Pickup serves an area of Northeast Austin stretching from the intersection of Manor Rd. and Airport Blvd. to the I-35 access road north of Rutherford. It includes the Mueller Development, Capital Plaza, Coronado Hills and Cameron Road near Dobie Middle School.  The service can now also bring MetroRail riders between its service zone and MLK MetroRail Station. 

This pilot program is available 6 days a week: weekdays between 7 a.m. and 7 p.m. and 10 a.m. to 5 p.m. on Saturday.

Customers need to download the app from the app store, register for an account and they’ll be ready to go. The ride should be there within 15 minutes, and those without access to the smartphone app can call a call center. For the limited duration of the pilot, this service is free of charge. 

SORTA and TANK - Cincinnati Mobility Lab (OH) (Est. JAN 2018) Multi-year ProjectTBD

​Uber announced a partnership with a collaborative of Cincinnati organizations​ to create the Cincinnati Mobility Lab, a partnership to share data, conduct studies, and reach out to employers and designers to create a transportation plan for the Cincinnati region. The lab's plans include creating an employer forum to solve commuting challenges, launch a transit study with local agencies, and introduce Uber’s national partnership with Meals on Wheels to the Cincinnati region.

The collaborative includes the Cincinnati USA Regional Chamber, the City of Cincinnati, and Ohio-Kentucky-Indiana Regional Council of Governments, in partnership with Southwest Ohio Regional Transit Authority and Transit Authority of Northern Kentucky.

The Cincinnati Mobility Lab will:

  • Expand Uber’s presence in the Cincinnati region with a new, expanded greenlight hub support center and a dedicated Uber relationship manager for the Cincinnati Mobility Lab.
  • Commission the world-renowned firm, Fehr & Peers, to work with Cincinnati on key sites along key downtown corridors to help ensure that public transportation service has the space it needs.
  • Create an employer forum with the Cincinnati Chamber to help shape the future of regional commuting. This project will address how technology like Uber can work with the private sector to solve commuting challenges, create an attractive environment for employees, and help the region's businesses compete for talent, connect people to jobs, and experience growth.
  • Bring Uber’s data sharing platform, Movement, to Cincinnati, beginning today. The full power of Movement’s data will be available to analyze and implement in the Cincinnati region.
  • Launch a first-of-its-kind transit study with SORTA and TANK to assist these agencies in developing strategies for the future.
  • Bring Stephen Goldsmith, director of the Innovations in American Government Awards program and Professor at Harvard Kennedy School, to Cincinnati for the inaugural Cincinnati Mobility Summit, a forum that will showcase Cincinnati’s transportation innovations and work to find solutions that blur traditional boundaries between transport modes.
  • Introduce Uber’s national partnership with Meals on Wheels to the Cincinnati region by helping to recruit the next generation of volunteers.
PSTA's DirectConnect (FL) OngoingCassandra Ecker Borchers

​After the success of the first partnership of its kind between Uber and a public transit system, the Pinellas Suncoast Transit Authority (PSTA) is expanding that partnership from the initial small pilot area to span across Pinellas County. 

Branded as Direct Connect​, the second pilot program is designed to give low-cost Uber, Lyft, or taxi rides to designated bus stops to allow more citizens access to PSTA’s primary bus lines.

DART, MV Transportation, and Lyft partner on paratransit (TX) N/ADoug Douglas 

Dallas Area Rapid Transit, Lyft, and MV Transportation will provide on-demand transportation for paratransit users. Through this new pilot, MV has expanded mobility options for DART’s para- transit program, supplementing the core paratransit services operated by the MV Transportation team, and expanding the system’s capacity by seven percent through its partnership with Lyft.

Riders participating in this new pilot enjoy up-to-date alerts about their trip while receiving the same level of service oversight to which they are accustomed, through MV’s call center.​​

Cascades East Transit and Uber Partnership (OR) JUN 2017 - SEPT 2017 N/A

​Cascades East Transit ​is excited to announce a partnership with Uber, the ride-hailing service that recently began service in Central Oregon.  CET and Uber are teaming up this summer to provide more transportation options for people attending First Friday Art Walk in downtown Bend.  Uber will be providing transit riders discounts on all First Fridays of the summer. 

Go Centennial Pilot (CO) AUG 2016 - FEB 2017N/A

​The Go Centennial pilot​ was a public-private partnership between the City of Centennial, CH2M, the Denver South Transportation Management Association (DSTMA)/Southeast Public Improvement Metropolitan District (SPIMD), Lyft, Via Mobility Services (Via) and Xerox (Conduent) to address the first and last mile problem – how to get travelers to and/or from transit stations. This model applied an on-demand, demand-responsive mobile platform to provide efficient transportation connections to and from the Regional Transportation District (RTD) Dry Creek Light Rail Station in Centennial, Colorado.

RTC On Demand Paratransit Pilot (NV)FEB 2018 - AUG 2018Tina Quigley

​The Regional Transportation Commission of Southern Nevada (RTC) in Las Vegas introduced a six-month pilot partnership with a ridesharing company Feb. 12 to provide enhanced service to Southern Nevada Transit Coalition paratransit customers.

Pilot participants with smartphones can use the Lyft app to request a ride; they don’t have to schedule in advance. RTC subsidizes the first $15 of each one-way ride, with customers responsible for $3. If the ride costs more than $18 total, the client can either pay the remaining balance or cancel the ride and use the existing service. The program will provide both ADA and non-ADA service.​

MBTA RFP for On-Demand Paratransit Pilot Services (MA)APR 2016 (Ongoing)TBD

​This Request for Proposal (“RFP”) is to solicit proposals from interested firms to present innovative ideas to implement the Massachusetts Bay Transportation Authority’s (“MBTA”) On Demand Paratransit Pilot to serve existing customers of THE RIDE. Management’s experience and research shows that there are a number of organizations that can offer this service reliably at an attractive cost, which could improve options for the MBTA’s customers and provide cost savings. This RFP aims to capitalize on those external capabilities, and to test and refine the operating and business models to seamlessly integrate on-demand non-dedicated vehicles for some of our customers.​ View the RFP >>​ 

Pierce County and Sound Transit Authorization for Rideshare to Puyallup Station (WA)N/ATBD

​The purpose of this Agreement is to authorize Pierce Transit, through its Service partner, to utilize Puyallup Station facilities for ridesharing and to establish the general responsibilities of the Parties in relation to the Service. View the Agreement here >> ​

Pierce County/Lyft Agreement (WA)OngoingN/A
Considerations for TNC Partnerships: Seniors and Individuals with DisabilitiesDecember 2018National Center for Mobility Management

​This information brief represents a collaboration between NCMM and SUMC in response to the informational needs of our respective audiences. Funds from Easterseals, an NCMM partner, were used to support this work. Questions regarding this brief can be directed to Judy Shanley at Easterseals.​ Read the report >>​ 

Pinellas Suncoast Transit Authority’s  TD Late Shift ProgramAUG 2016 - PresentBonnie Epstein

To help low-income residents travel to and from work when bus service is not available, the public transportation authority of Pinellas County, Florida, created the TD Late Shift program with private partners Uber and United Taxi, and Care Ride (wheelchair provider). Launched in 2016, the program provides fully-subsidized ride hail and taxi trips to or from a place of work during nighttime hours. The program has been very popular with riders, and PSTA has continued it for three years. PSTA is currently exploring ways to extend it to serve additional Pinellas County residents.

The Partnership:

PSTA launched the TD Late Shift program in August. 2016 to provide no-cost transportation to low income passengers commuting to or from work at night. Participating residents can take up to 25 free trips to or from work in a month. Each ride must occur between 10:00 p.m. and 6:00 a.m. and must begin and end within Pinellas County.

Ninety percent of the program’s funding (around $500,000 per year) comes from the statewide Florida Commission for the Transportation Disadvantaged, with PSTA providing a 10 percent local match.

Any private mobility provider can be a part of TD Late Shift by entering into a contract with PSTA. United Taxi, a local taxi service, Care Ride, a local wheelchair provider, and Uber all signed up in 2016 and continue to provide service in partnership with the city. The cost of participating in TD Late Shift is $9/month for a qualifying Pinellas County resident, which is added to the $11/month cost of the monthly TD bus pass. According to Uber, the average cost of a trip within Pinellas County at night is between $11 and $16, meaning that the monthly value of the 25 free trips could be more than $300.

To participate in TD Late Shift, a Pinellas County resident must first be part of the TD program, which verifies income- and residence-based eligibility. Once approved for TD Late Shift, a commuter must choose whether to use United Taxi or Uber for his or her commutes. Each company reports rides to PSTA regularly for reimbursement, with the agency kicking out any participant who abuses the rules (i.e., taking a trip outside of Pinellas County or to and from locations that are clearly not work-related).

PSTA evaluates the success of the program by the number of participating residents. Because the agency verifies that every participant in TD Late Shift has a limited income and does not have reliable access to a personal vehicle, the agency assumes that most participants would not be able to hold a nighttime job in the absence of the program.

Additional Resources:

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