Organizations

• Center for Transportation Excellence
• Community Transportation Association
• National Complete Streets Coalition
• National Resource Center for Human Service Transportation Coordination

Mobility Management Programs

• Profiles of mobility management programs in several states

Technical Assistance Tools

• A Framework for Action: Building the Fully Coordinated Transportation System – A Self Assessment Tools for Communities
  United We Ride.
• A Framework for Action: Building the Fully Coordinated Transportation System – A Self Assessment Tools for States
  United We Ride
• Coordinating Transportation Services: Local Collaboration and Decision-Making - A “How-To” Manual for Planning and Implementation
  Creative Action, Inc.
• Logic Model and Measures
  United We Ride
• Mobility Manager Job Description Examples
  National Resource Center for Human Service Transportation Coordination
• Planning Guidelines for Coordinated State and Local Specialized Transportation Services
  United States Department of Transportation Federal Transit Administration, 2000
• United States Department of Labor Employment and Training Administration
• United We Ride Ambassadors
  National Resource Center for Human Service Transportation Coordination
• Wisconsin Department of Transportation Coordination Resources

Discussion Forums

• Google Groups – Mobility Management Forum
• Google Groups – Wisconsin Mobility Managers

Transit Agencies & Mobility Management Providers

• Cape Cod Regional Transit Authority
• COAST Transportation
• Cross County Connection
• Florida Commission for the Transportation Disadvantaged
• Greater Mercer TMA
• Lower Savannah Council of Governments
• Washington State Agency Council on Coordinated Transportation
• We Care Transportation
• York County Community Action Corporation
• Zipcar, Inc.

Reports

• Beyond 50.05: A Report to the Nation on Livable Communities: Creating Environments for Successful Aging
  AARP Public Policy Institute, 2005
• Economic Benefits of Coordinating Human Service Transportation and Transit Services
  Transportation Research Board, 2003
• Emerging New Paradigms: A Guide to Fundamental Change in Local Public Transportation Organizations
  Transportation Research Board, 2003
• Executive Summary of TCRP Report 91: Economic Benefits of Coordinating Human Service Transportation and Transit Services
  Transportation Research Board
• Executive Summary of TCRP Report 97: Emerging New Paradigms: A Guide to Fundamental Change in Local Public Transportation Organizations
  Transportation Research Board
• GIS and Transit Planning: Finding Solutions for Transit Requests Using the Transit Routing Module (TRM)
  ESRI International User Conference, July 2003
• Improving Public Transportation Services Through Effective Statewide Coordination
  National Governors Association, 2002
• Innovative State and Local Planning for Coordinated Transportation
  US Department of Transportation, February 2002
• A New Vision of Mobility: Guidance to Foster Collaborative Multimodal Decision Making
  Transportation Research Board, January 2004
• Regional Action Plan on Aging and Mobility
  Maricopa Association of Governments, March 2002
• Strategies to Increase Coordination of Transportation Services for the Transportation Disadvantaged
  Transportation Research Board, 2004
• Toolkit for Rural Community Coordinated Transportation
  Transportation Research Board, 2004
• Transportation-Disadvantaged Populations: Some Coordination Efforts Among Programs Providing Transportation Services, But Obstacles Persist
  United States General Accounting Office, June 2003
• Transportation Voucher Programs: Facilitating Mobility in Rural Areas
  Employment Transportation Resources, January 2008.

Articles & Interviews

• Interview With: Connie Garber, CCTM
  Community Transportation, Winter 2006

Vendors

• ESRI: GIS for Public Transit
• Trapeze Group
  Fixed Route, Paratransit, Intelligent Transportation Systems, Medical, School, Software

Policy Resources

• Testimony by Jennifer L. Dorn
  Joint Hearing on Coordinating Human Service Transportation, May 1, 2003
• Executive Order 13330 - Human Service Transportation Coordination
  Federal Register, February 26, 2004
• Final Policy Statement: Federal Interagency Coordinating Council on Access and Mobility Coordinated Human Service Transportation Planning
  United We Ride, October 1, 2006
• Final Policy Statement: Federal Interagency Coordinating Council on Access and Mobility Vehicle Resource Sharing
  United We Ride, October 1, 2006
• Progress Report: Implementation of Executive Order 13330 February 2005 – 2007
  United We Ride, January 25, 2010

Books

• The Welch Way: 24 Lessons from the World’s Greatest CEO
  Krames, Jeffrey A., 2004

Additional Resources

• Human Services Transportation Brokerage Bibliography
  National Consortium on the Coordination of Human Services Transportation, 2010
• The Roots of Mobility Management
  A PowerPoint presentation adapted from material prepared for and published in TCRP 53, 58, and 97.
• PowerPoint Presentations from an educational session at APTA's Transit Board Members Seminar on July 25, 2011.
• Mobility Management for the 21st Century-Sanders.pdf
• Mobility Management for the 21st Century-Barnes.pdf
• Mobility Management for the 21st Century-Burkhardt.pdf
• PowerPoint presentations from an educational overview of the Governor of Alaska’s Coordinated Transportation Task Force and Alaska Mobility Coalition's related statewide public awareness campaign, Good Going Alaska.
• Alaska Governor's Coordinated Transportation Task Force
• Good Going Alaska Campaign
• A Guide to Calculating Mobility Management Benefits
  Todd Litman, Victoria Transport Policy Institute, June 9,2010
• Performance Measures for Mobility Management Programs
  John E. Burkhardt and Joohee Yum, December 30, 2010