Careers at APTA

Title: Web and Database Support Specialist

Department: Information Technology

Reports To: Director-Web and Database Support

FLSA Status: Exempt Position

Revised as of: September 2026

BASIC FUNCTION:

The Web and Database Support Specialist is an intermediate-level technical role within the Information Technology team. This position provides day-to-day technical support and assistance for APTA’s web-based platforms, with a primary focus on WordPress, Higher Logic, and NetForum. The role is responsible for responding to support requests, troubleshooting common issues, and assisting with routine maintenance and updates under the direction of the Director-Web and Database Support.

DUTIES AND RESPONSIBILITIES:

Specific responsibilities include, but are not limited to:

• Respond to and resolve help desk tickets related to APTA’s WordPress websites, Higher Logic communities, and NetForum AMS;
• Perform basic troubleshooting for website, community, and AMS issues and escalate more complex problems as directed;
• Assist with routine WordPress tasks, including content-related issues, plugin updates, and basic site checks;
• Support Higher Logic administration tasks such as user access, permissions, and common configuration requests;
• Assist with NetForum support activities, including troubleshooting member and staff access, data cleanup, committee management, and simple query construction;
• Analyze recurring support issues and recommend solutions to improve platform performance, user experience, and operational efficiency;
• Work with internal staff to support content publishing and resolve basic platform questions;
• Assist with testing updates, fixes, and enhancements prior to deployment;
• Follow established procedures and documentation when performing support and maintenance tasks and;
• Handle other duties as assigned.

MEASURES OF ACCOUNTABILITY:

• Timely and accurate resolution of assigned support requests and help desk tickets;
• Clear and professional communication with staff regarding issues and resolutions;
• Consistent adherence to established processes, standards, and direction provided by the Director; and
• Reliable execution of assigned support tasks with appropriate escalation of issues.

QUALIFICATIONS:

• Bachelor’s degree or equivalent combination of education and experience;
• Three to five years of experience providing technical, application, web platform, or association management system support;
• Basic working knowledge of WordPress or similar content management systems;
• Familiarity with, or willingness to learn, association management systems (such as NetForum) and community platforms (such as Higher Logic);
• Strong customer service skills and ability to support non-technical users;
• Good written and verbal communication skills; and
• Ability to analyze technical issues, exercise sound judgment, and work independently within established policies and procedures.

ADDITIONAL INFORMATION:

The American Public Transportation Association offers a competitive benefits package that includes medical, dental, and vision insurance; life and disability insurance; paid time off; a 401(k)-retirement plan; professional development opportunities; and commuter benefits to assist with public transportation costs. The annual base starting salary is anticipated to be in the range of $67,689 to $90,251.

This position is based in Washington D.C. and currently operates on a hybrid work schedule. Employees are required to work in the office on two specific days, Tuesdays and Wednesdays, with the flexibility for you to choose a third in-office day. The remaining two days of the work week can be worked remotely. Please note that this schedule may be adjusted at any time based on the Association’s needs.

PHYSICAL REQUIREMENTS AND WORK CONDITIONS:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Performance of duties requires the use of hands and fingers to handle or feel. The job frequently requires the ability to stand, walk, sit, reach with hands and arms, and talk or hear. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. The noise level in the work environment is usually moderate.

Persons interested in applying for this position should submit their cover letter and resume to the Vice President-Human Resources & Administration via email at aptajobs@apta.com.

APTA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws.

• Bereavement Leave
• Education Assistance
• Fitness Center
• Family Medical Leave
• Flexible Spending Accounts
• Medical and Dental Insurance
• Holidays
• Jury Duty
• Legal Resources
• Life Insurance
• Long Term Care Insurance
• Long-Term Disability Insurance
• Military Leave
• Paid Time Off
• Short-Term Disability Insurance
• Tax Deferred Savings 401(k) Plan
• Training and Professional Development
• Transportation Assistance
• Travel and Accident Insurance
• Unpaid Leave of Absence
• Worker’s Compensation
• Zipcar

American Public Transportation Association is an equal employment opportunity employer. It is the Association’s policy to ensure equal employment opportunity in all aspects of employment. The company strives to employ and promote the best qualified person for each job and in so doing will comply with all legal requirements.

It is the Association’s policy to provide equal employment opportunity in full compliance with the Civil Rights Act of 1964 as amended, the Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, appropriate provisions of the Rehabilitation Act of 1973, the Veterans Readjustment Act of 1974, the federal Executive Orders in connection with, but not limited to, hiring, placement, upgrading, transfer or demotion, recruiting, advertising or solicitation, compensation, training, layoff or termination, participation in social and recreational functions, and use of employee facilities. Further, it is APTA’s policy to maintain and promote nondiscrimination regarding race, color, creed, national origin or ancestry, marital status, gender, physical or mental handicap or other status protected by law unrelated to ability, sexual orientation, religion, political philosophy, unfavorable discharge from military service or age in all phases of employment practices in accordance with all applicable laws and Executive Orders.

It is also the Association’s policy to provide equal employment opportunity in compliance with the DC Human Rights Act of 1977.

Periodic analyses of all personnel actions will be conducted to ensure fair employment practices are followed. Breach of these policies by any employee will be grounds for disciplinary actions.

A Diversity Plan has been adopted to reaffirm the Association’s longstanding and continuing commitment to diversity goals that result in diversity being encouraged, promoted and celebrated throughout all levels of the Association during the normal course of the Association’s business and programs.