Artificial Intelligence and Machine Learning in Public Transit
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Public transit agencies are increasingly using Artificial Intelligence (AI) and Machine Learning (ML) tools to improve service delivery and efficiency. APTA has created two resources to show how the industry is deploying this technology and to guide agencies in their use of AI and ML.
The AI Primer draws on a survey of transit agencies and staff interviews to capture current and planned AI applications across eight functional domains: back office, operations, customer support, maintenance, safety and security, customer analytics, planning, and fares and ticketing. Four AI Guidance Briefs address the key challenges agencies face when implementing AI: Tool and Infrastructure Needs, Policy and Governance Needs, Agency Readiness and Staff Capacity , and an Implementation Guide. |