Strategic Communications Toolkit to Improve Support for Transit-Priority Projects
Report Number: R-208
Publication Date: 7/12/2019
This report explores the use and effectiveness of strategic communications in building public support for transit-priority projects. Transit priority projects are efforts to improve transit service, particularly in terms of speed and reliability, by prioritizing the movement of transit vehicles over automobiles.
The report analyzes the communication approaches used by cities and transit agencies in the delivery of transit-priority projects, and the factors that make certain methods more or less effective.
The report is structured around the presentation of a toolkit and the findings of research into strategic communications for transit-priority projects transit-priority projects. The toolkit is designed to serve as a guide for cities and transit agencies to effectively implement strategic communications strategies for transit-priority projects, and is derived from the findings of project research.
Comprehensive Bus Network Redesigns
Report Number: S-140
Publication Date: 6/14/2019
This report provides an overview of the current state of practice regarding comprehensive bus network redesign. The study examines practices among agencies of different sizes, geographic locations, and modes.
The report captures the many components that are needed to successfully plan and implement a redesign and carefully considers the goals and objectives that agencies set forth when they began that process, helping them determine whether a redesign even made sense for the agency at that point in time.
Social and Economic Sustainability Performance Measures for Public Transportation
Report Number: R-205
Publication Date: 05/10/2019
This report explores a practical tool to help transit agencies of all sizes develop and use social and economic sustainability performance measures to plan, evaluate, and report on social and economic sustainability.
A sustainable transit agency provides environmental, social, and economic benefits to the communities it serves. Transit agency efforts to quantify these benefits have focused primarily on environmental sustainability. The American Public Transportation Association (APTA) has developed guidance for transit agencies on how to use performance measures to quantify transit’s impact on environmental sustainability. APTA has yet to develop similar guidance to measure social and economic sustainability, which is the focus of this research project.
TCRP Report 205 is intended to complement the American Public Transportation Association (APTA) Recommended Practice for Social and Economic Sustainability for Transit Agencies (2018). APTA’s Recommended Practice provides a framework for approaching economic and social sustainability, along with an overview of recommended practices; however, the document does not include performance measures, which are a key component to reporting progress and gauging success.
The report is presented with a companion Excel workbook that can be used by transit agencies to develop their own initial list of performance measures. The workbook includes 606 social and economic sustainability performance measures, as well as 93 transit service performance measures.
Report Number: Synthesis 143
Publication Date: 05/08/2019
This report examines how transit agencies are recruiting, training, developing, and retaining schedulers. In the case where transit agencies use third parties to create schedules, the report also shows how transit systems manage those third parties.
The report is designed to assist transit agencies in managing their transit scheduling human capital. It presents an overview of the practices and procedures transit agencies use to manage their scheduling workforce and will allow agencies to compare what they are currently doing with what others are doing in this area. The report also analyzes how transit systems are evolving their practices to adapt to industry and technological changes. It provides transit systems with new ideas and strategies to retain good schedulers.
The report also presents a literature review and results of a survey of transit agencies that use transit schedulers in their workforce. Case examples of five transit systems are provided; these present an in-depth analysis of various recruitment, selection, training, retention, and performance management strategies.
Public Transit Rider Origin–Destination Survey Methods and Technologies
Report Number: S-138
Publication Date: 4/24/2019
This report captures the state of the practice among agencies of different sizes, geographic locations, and modes and evaluates the opportunities for and challenges of conducting surveys in an era of emerging technologies.
The report presents the reality and complexity of conducting origin–destination surveys and will allow agencies to compare what they are currently doing with what others are doing, get ideas about what other strategies are possible, and make better decisions about surveying in the future.
The report also includes case examples of five transit systems that present an in-depth analysis of various survey strategies and include two agencies that have leveraged passive data to complement or eliminate origin–destination surveys.
Partnerships Between Transit Agencies and Transportation Network Companies
Report Number: R-204
Publication Date: 4/16/2019
This report is designed to help transit agencies that have decided to pursue partnerships with one or more TNCs. The report provides information on where, when, and how partnerships between transit agencies and TNCs should be considered and pursued.
As new mobility service providers emerge, many public transit agencies have partnered, or are in the process of partnering, with such providers. Among these providers are TNCs. While partnerships between transit agencies and private mobility providers are not new, partnerships with TNCs create unique opportunities and challenges as both parties work toward mutually beneficial program models.
This report provides 20 in-depth case studies of partnerships between transit agencies and TNCs. Its Partnership Playbook synthesizes lessons learned from these case studies and provides step-by-step practical guidance for transit practitioners on how they should be considered and pursued.
The report also provides an up-to-date guide on partnerships between transit agencies and TNCs in all stages of development and realization. It covers partnerships developed with several target markets in mind, including:
- First/last-mile connections to transit;
- Customers of ADA Paratransit and Demand-Response Services;
- People traveling in lower density environments;
- People with late night travel needs; and
- People with occasional trip needs (e.g. guaranteed ride home).