Recent Publications2019-05-03T16:13:07-04:00

Public Transit Rider Origin–Destination Survey Methods and Technologies
Report Number: S-138
Publication Date: 4/24/2019

​This report captures the state of the practice among agencies of different sizes, geographic locations, and modes and evaluates the opportunities for and challenges of conducting surveys in an era of emerging technologies.

The report presents the reality and complexity of conducting origin–destination surveys and will allow agencies to compare what they are currently doing with what others are doing, get ideas about what other strategies are possible, and make better decisions about surveying in the future.

The report also includes case examples of five transit systems that present an in-depth analysis of various survey strategies and include two agencies that have leveraged passive data to complement or eliminate origin–destination surveys.​

Partnerships Between Transit Agencies and Transportation Network Companies
Report Number: R-204
Publication Date: 4/16/2019

​This report is designed to help transit agencies that have decided to pursue partnerships with one or more TNCs. The report provides information on where, when, and how partnerships between transit agencies and TNCs should be considered and pursued.

As new mobility service providers emerge, many public transit agencies have partnered, or are in the process of partnering, with such providers. Among these providers are TNCs. While partnerships between transit agencies and private mobility providers are not new, partnerships with TNCs create unique opportunities and challenges as both parties work toward mutually beneficial program models.

This report provides 20 in-depth case studies of partnerships between transit agencies and TNCs. Its Partnership Playbook synthesizes lessons learned from these case studies and provides step-by-step practical guidance for transit practitioners on how they should be considered and pursued.

The report also provides an up-to-date guide on partnerships between transit agencies and TNCs in all stages of development and realization. It covers partnerships developed with several target markets in mind, including:

  • First/last-mile connections to transit;
  • Customers of ADA Paratransit and Demand-Response Services;
  • People traveling in lower density environments;
  • People with late night travel needs; and
  • People with occasional trip needs (e.g. guaranteed ride home).​

Implementing the U.S. DOT Reasonable Modification Rule
Report Number: S-142
Publication Date: 4/12/2019

This report provides an overview of the current state of practice regarding transit systems implementation of the U.S. Department of Transportation’s (DOT’s) Americans with Disabilities Act of 1990 (ADA) regulation 49 C.F.R Part 37.

The report describes the experiences of agencies as they make reasonable modifications to their practices and policies in order to both respond to the regulation and ensure service to people with disabilities. The report also includes case examples of six transit systems, which present an in-depth analysis of the issues, opportunities, challenges, lessons learned, and keys to success in implementation of reasonable modifications . The need for future research is also discussed.

Microtransit or General Public Demand–Response Transit Services: State of the Practice
Report Number: S-141
Publication Date: 4/4/2019

​This report provides an overview of the current state of the practice of transit systems that are directly providing general public demand–response or microtransit with their own vehicles and personnel or using a traditional contractor.

The report presents a literature review and results from a survey of 22 transit agencies that have had current experiences with microtransit. Case examples of five transit systems are provided. These case examples present in-depth analyses of the processes and considerations, challenges, lessons learned, and keys to success.

Dialysis Transportation: Intersection of Transportation and Healthcare
Report Number: R-203
Publication Date: 2/28/2019

​This report is a pre-publication, non-edited version.  The report responds to major concerns of public transportation agencies about the rising demand and costs to provide kidney dialysis trips and about experiences showing these trips require service more specialized than public transportation is designed to provide.

The report also documents the complicated relationship of two different industries—public transportation and healthcare, each with its own perspective and requirements—to highlight problems, identify strategies addressing concerns, and suggest options that may be more appropriate for dialysis transportation.

Accompanying the report are a supplemental report and Excel spreadsheet. The Supplemental Report includes, along with a literature review and results from the project’s surveys, an assessment of the comprehensive data provided by the U.S. Renal Data System. The community data tool is an Excel forecasting tool.

Impacts of the Americans with Disabilities Act on Transit Agency Liability

Report Number: LRD-54
Publication Date: 12/12/2018

This report explores the types of Americans with Disabilities Act (ADA) requirements and legal claims against transit agencies. The ADA has transformed U.S. transit agencies, which now have sophis­ticated programs to address a wide variety of accessibility goals in such areas as the design of transit stations, bus and rail vehicle design, media stop announcements, para­transit programs, website design and content, and many other tools that address ADA requirements. This research presents an assessment of challenges in implementing the ADA from the perspective of transit operators. Additionally, this digest summarizes relevant guidance from the U.S. Federal Transit Administration. Download the following appendix that accompanies the report:

  • Appendix D: Transit Agencies’ Policies, Procedures, and Other Materials
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