APTA RT-OP-RP-008-04
APTA RT-OP-RP-008-04
Abstract
This Recommended Practice describes suggested approaches to improving customer relations for Rail Transit Agency (RTA). This includes training employees who deal with customers on a regular basis, tracking customer satisfaction, employee relations in terms of customer service, and other related topics.
Keywords: customer relations, customer relations training for front-line employees, customer satisfaction, community outreach, employee relations, general communication.
Summary
Rail Transit Agency customer relations efforts should be focused on providing customers with satisfying and pleasant transit experiences. Customer relations programs and practices involve a broad range of activities designed to enhance customers’ experiences by implementing a unified, customer-oriented, organizational effort. These efforts include front-line communications, customer service, employee relations, community outreach programs, and general customer communications.
Document History
| Document Number | Version | Publication Date | Publication | Related Information |
|---|---|---|---|---|
| APTA RT-OP-RP-008-04 | Rev. 2 | 6/07/2019 | Published | Current |
Get Involved
Want to participate in the development of this document? Join a Working Group or Learn More