APTA SS-SEM-RP-009-09
Emergency Communication Strategies for Transit Agencies
Abstract
This document establishes a standard for transit agencies to follow to effectively communicate with their employees, the public, first responders, government agencies, the media and other members of the community during emergencies.
Keywords: communication, Continuity of Operations Plan (COOP), emergency
Summary
An emergency event may disrupt transit agency communications in unexpected ways. Agencies should prepare in advance by incorporating communications protocols in emergency plans and COOPs. This document provides standards and strategies to help transit agencies effectively share emergency information with employees, customers, other government agencies and the public.
Document History
| Document Number | Version | Publication Date | Publication | Related Information |
|---|---|---|---|---|
| APTA SS-SEM-RP-009-09 | Rev. 2 | 05/12/2026 | Published | Current |
| APTA SS-SEM-RP-009-09 | Rev. 1 | 02/21/2020 | Published | Superseded |
| APTA SS-SEM-RP-009-09 | Original | 12/31/2009 | Published | Superseded |
Get Involved
Want to participate in development of this document? Join the Working Group or Learn More