Recommended Practice
Transit De-Escalation Policy and Training
Abstract
Assaults on transit workers have increased. This recommended practice provides transit agencies policy and training recommendations and resources to support transit workers in the de-escalation of confrontations with the goal of reducing transit worker assaults.
Document History
| Document Number | Version | Publication Date | Publication | Related Information |
|---|---|---|---|---|
| APTA SS-SEM-RP-020-25 | Original | 06/24/2025 | Published | Current |
Keywords
de-escalation, operator assaults, training, policies
Summary
This recommended practice provides transit agencies with policy and training recommendations to support transit workers in de-escalating fare disputes and other confrontations to create a safer work environment and reduce transit worker assaults. This standard also addresses new Public Transportation Agency Safety Plans (PTASP) de-escalation requirements, which mandates some operators of public transportation systems that are recipients and subrecipients of FTA grant funds to expand de-escalation training and address safety risks.
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