APTA's Call Center Challenge recognizes the outstanding efforts of APTA member transit system call center personnel. Each February, in conjunction with APTA's Marketing & Communications Workshop, the best public transit call center personnel face off in a competition to crown the best in the industry. Participants are challenged with real life call center scenarios and judged on their ability to resolve each scenario in a friendly and professional manner.
2010 Application Form
Application Deadline is December 18, 2009.
For more information, contact Lesa Rair at lrair@apta.com or 202-496-4804.