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American Public Transportation Association

 Making the Business Case For Mobility Management

Several people wait to board a van. A van parked at a bus transit center, opposite a bus, as people board. A bus rider places his bike on the front rack of a bus as another bus rider departs the bus via the wheelchair ramp.

Denver, Colorado: RTD provides services “closer to the customer”

With a service area of more than 2.5 million people located in 2,327 square miles, Denver’s Regional Transportation District (RTD) has created mobility management services that are “closer to the customer” and more cost-effective than typical services. Enthusiastically embraced by the public, two of these programs—the vanpool program and the access-a-Cab program that provides an alternative to some ADA paratransit services—are saving RTD over $2 million per year while providing access to increased numbers of people. RTD’s other mobility management programs include call-n-ride, bike-n-ride and guaranteed ride home. Programs under development include additional taxi services, car sharing, feeder bus services to light rail, and transit-oriented land use developments.

Detroit, Michigan: SMART’s Community Partnership Program fits needs at local level

A model for other transit systems looking to make big changes, Suburban Mobility Authority for Regional Transportation’s (SMART) Community Partnership Program partners with 73 local communities who operate over 246 small buses. SMART redesigned its services to capitalize on the determination of its riders and partners to develop transit programs that fit the needs of residents and businesses at the local level while saving money wherever possible. These include providing links to job growth areas and creating links to every city, township and village in their district. For its part, SMART offers its partners community forums, coordinated dispatching, preventative maintenance, joint capital purchases, and travel training. Without the Community Partnership Program, services operated by SMART would cost an additional $2.7 million.

Portland, Oregon: Ride Connection helps TriMet trim its ADA paratransit cost

Ride Connection, a non-profit community organization operating in close collaboration with TriMet, has helped the agency trim its ADA paratransit costs by nearly $2 million. Ride Connection provides administrative functions and volunteers as well as paid drivers, but actual trips are delivered by their collaborative partners, community agencies that provide rides for persons with disabilities and seniors without alternative transportation. These agencies provide high-quality, personal services tailored to each individual community. Another important feature: Ride Connection’s non-profit status allows them to obtain funding from foundations, corporations and individuals not available to public agencies.

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