The Transit Cooperative Research Program (TCRP) develops near-term, practical solutions to problems facing public transportation. TCRP is managed by the Transportation Research Board, a program of the National Academies of Sciences, Engineering, and Medicine. TCRP is sponsored by the Federal Transit Administration and works in partnership with the American Public Transportation Association (APTA).
TCRP provides you access to public transportation-related research reports, and products.
This report provides information about current Americans with Disabilities Act (ADA) compliant paratransit service models and the underlying reasons why specific transit agencies have opted to keep or change their service model. ADA paratransit demand continues to grow while resources are dwindling. For that reason, transit agencies nationwide are exploring service models to more effectively meet present and future demand. This synthesis study explains available service delivery models to date, and documents the way various elements of the service and contracts are structured to enhance the likelihood of achieving certain results related to cost efficiency, service quality, or the balance of the two.
This report explores cooperative transit and bikesharing relationships and documents the experiences of transit systems with bikesharing as a mode. An increasing number of transit agencies have developed cooperative arrangements with bikesharing programs to strengthen the relationship between the modes. The implementation and integration of bikesharing programs can sometimes present challenges to transit agencies. The synthesis identifies the current state of the practice, including challenges, lessons learned, and gaps in information.
This report is a pre-publication, non-edited version. It documents the development of a quantitative method for characterizing service quality and demonstrates how this quantitative measure varies with changes in asset condition. It provides guidance on how asset condition and transit service quality relate in terms of investment prioritization. Three Excel spreadsheets–a simplified Effective Journey Time (EJT) Calculator, a comprehensive EJT Calculator, and a worked example demonstrating the use of the comprehensive EJT Calculator—provide quantitative methods. Transit agencies may use this report and tools to better manage existing transit capital assets and make more efficient and effective investment decisions.
Disclaimer - This software is offered as is, without warranty or promise of support of any kind either expressed or implied. Under no circumstance will the National Academy of Sciences, Engineering, and Medicine or the Transportation Research Board (collectively "TRB") be liable for any loss or damage caused by the installation or operation of this product. TRB makes no representation or warranty of any kind, expressed or implied, in fact or in law, including without limitation, the warranty of merchantability or the warranty of fitness for a particular purpose, and shall not in any case be liable for any consequential or special damages.
This report processes and documents current practices of transit systems. ADA paratransit eligibility appeal programs allow appellants the opportunity to present new information not provided or available during the initial eligibility decision that may warrant a change in eligibility determination. At the same time, any appeal program must consistently apply the decision-making standards established by the agency’s ADA paratransit certification program. As more agencies employ some form of conditional eligibility, eligibility appeal processes are emerging as a significant area of vulnerability. If the eligibility appeal process is not administered properly, transit agencies run the risk of violating applicants’ civil rights under the ADA or Title VI requirements. Although several reports describe transit agency practices for determining eligibility for ADA paratransit service, little has been documented about how transit agencies manage appeals by applicants who are determined to be “not eligible” or who are found “conditionally eligible,” including temporary eligibility.
This report documents the nature and prevalence of customer-focused practices among transit providers in North America and supplements the discussion by including information from European transit providers. A growing number of North American public transit agencies have adopted service guarantees or transparency practices as part of a customer-focused service strategy. Service guarantees describe the level of service customers can expect and the procedures they may follow if standards are not met. Transparency practices might include reporting performance metrics as online dashboards or report cards on the agency’s website. Currently, there is little existing research on these practices and experiences among U.S. transit providers.
New Mexico Transit Conference and Expo, April 9-10, Sante Fe, NM
Ohio Transit Conference and Trade Show, April 9-11, Columbus, OH
APTA Fare Collection/Revenue Management and TransITech Conferences, April 9-11, Jacksonville, FL
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