Naval Station Norfolk is more than the world’s largest naval installation—it’s a regional economic engine, home to over 82,000 active-duty service members and nearly 29,000 civilians. With upwards of 20,000 vehicles passing through the gates during morning rush hour, reliable public transportation is a high priority. That’s why the Navy’s growing partnership with Hampton Roads Transit (HRT) has become a model of how transit can support mission readiness, relieve congestion, expand access to opportunity, and improve quality-of-life.
The most visible example is the Base Express, a free shuttle launched in late 2022 to provide convenient, last-mile connections both on and off base. In early 2025, Base Express celebrated its 100,000th rider—quadrupling its initial three-year ridership projection in just two years. The service runs two routes: one circulating among key sites within the base, such as the piers and aquatic center, and another linking nearby off-base transit options and parking lots. “We’re excited to see so many service members taking advantage of this free service,” said William Harrell, President and CEO at Hampton Roads Transit. “We look forward to continuing our work with Naval Station Norfolk to provide mobility options so that service members and base visitors can get around conveniently and efficiently.”
This work extends beyond the Base Express. HRT’s goCommute program operates an on-base office offering personalized support to sailors, civilians, and their families. Through outreach, education, and transit planning, goCommute helps reduce the burden of transportation and connects people with options like vanpools, carpools, and public transit fare support. Together, these efforts are enhancing the quality of life for thousands while easing traffic congestion and supporting the region’s workforce needs.
“The partnership with HRT has really opened up a lot of transportation avenues for our sailors,” said Capt. Matt Schlarmann, Commanding Officer of Naval Station Norfolk. “Especially the ones that do not have their own private vehicle that allows them easy and reliable transit to all parts of the base, as well as to essential services off base.”
To learn more about the Base Express and goCommute program, visit gohrt.com/modes/base-express and gocommute.org/military.
