Passenger codes of conduct help transit agencies establish guidelines to facilitate safe and secure transit for both transit employees and passengers. Codes of conduct should clearly and concisely communicate expected behaviors to diverse audiences.
Transit agencies should tailor their codes of conduct to align with their environment, community, transit system policies, and applicable federal, state, and local laws and regulations. The following examples incorporate different approaches, perspectives, and best practices for transit agency codes of conduct.
Codes of Conduct:
Bi-State Development Agency of Missouri-Illinois; Metro Transit Ride and Abide Policy for Missouri and Illinois |
Chicago Transit Authority (CTA); Chicago Transit Authority Ordinance (CTA) |
 Denver Regional Transportation District; Respect the Ride (RTD) Customer Code of Conduct |
Long Island Railroad; |
Maryland Department of Transportation, Maryland Transit Administration (MDOT MTA); MDOT MTA Code of Conduct |
Metro-North Commuter Railroad Company; Metro-North Commuter Railroad Company Codes of Conduct |
Metro Public Safety (MD IL); Metro Public Safety Standard Operating Procedures (Illinois) |
Metropolitan Transit Authority of Harris County Texas; Harris County Texas Code of Conduct |
MTA Grand Central Madison Concourse Operating Company; MTA Grand Central Madison Concourse Operating Company Rules |
New Jersey Transit Corporation (NJ Transit); NJ Transit Corporation Code of Conduct |
New York City Transit Authority; Rules of Conduct and Fines (NYCTA) |
Staten Island Railway; |
Washington Metropolitan Area Transit Authority; Washington Metropolitan Area Transit Authority Rules and Manners |
