Recommended Practice
Developing and Maintaining a Customer Service Culture
Abstract
This Recommended Practice will assist transit agencies in developing and maintaining a customer service culture within the transit agency that is attainable and focused on all transit employees and the communities they serve.
Document History
| Document Number | Version | Publication Date | Publication | Related Information |
|---|---|---|---|---|
| APTA BTS-BO-RP-004-09 | 12/31/2009 | Published | Current |
Keywords
customer service, curriculum, training
Summary
This Recommended Practice suggests guidelines for developing, promoting and evaluating customer service training for employees. Descriptive summaries of customer service programs, including the syllabus/agenda, implementation plan and evaluation strategy are included.
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