Rail Transit Customer Relations Programs
This Recommended Practice describes suggested approaches to improving customer relations for Rail Transit Agency (RTA). This includes training employees who deal with customers on a regular basis, tracking customer satisfaction, employee relations in terms of customer service, and other related topics.
|Document Number||Version||Publication Date||Publication||Related Information|
|APTA RT-OP-RP-008-04||Rev. 2||6/07/2019||Published||Current|
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