Recommended Practice

Emergency Communication Strategiesfor Transit Agencies


This document establishes a Recommended Practice for transit agencies to follow in order to effectively communicate with their employees, the public, first responders, various government agencies, the media and others during emergencies.

Document History
Document Number Version Publication Date Publication Related Information
APTA SS-SEM-RP-009-09 Rev. 1 2/21/2020 Published Current
APTA SS-SEM-RP-009-09 Original 12/31/2009 Published Superseded


communication, emergency


An emergency event may disrupt transit agency communications in unexpected ways. Agencies should prepare in advance by ensuring that communications protocols are part of their emergency and/or continuity of operations plans.

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